Efnisyfirlit

• Cover
• Title Page
• Copyright
• Table of Contents
• Preface
• Overview
  • What is mediation?
  • A useful tool
  • What makes mediation work?
  • The mediator’s role
  • The anatomy of the mediation process
  • The anatomy of a session
  • Process-centered mediation
  • Guiding principles
  • Mediation terms
• THE PROCESS
  • Getting to the Table
    • Can mediation help this situation?
    • How people find a mediator
    • Voluntary or mandatory?
    • Initial conversations
    • Do they want to participate?
    • Defining the scope
    • Approaching the other parties
    • Should I be the mediator?
    • Pre-mediation agreements and review
    • Choosing a location
  • The Mediation Session Part I: Exploring the Situation
    • Preparing yourself, co-mediators
    • Setting up
    • Opening
    • Opening: Welcome & warm-up
    • Opening: Logistics
    • Opening: Orientation
    • Opening: Participants’ role, willingness
    • Listening to Each Perspective
    • The Exchange
    • The Exchange: Facilitating
    • The Exchange: Tasks & flow
    • Clarify information
    • Check out interpretations
    • Listen for their concerns
    • Example + impact
    • Restate their interests
    • Note other relevant interests
    • Encourage empathy and reconciliation
    • Transition to Reaching Resolution
    • Separate Conversations
    • Uses for Separate Conversations
    • Breaking for Separate Conversations
    • Separate Conversations: Template
  • The Mediation Session Part II: Reaching Resolution
    • Reaching Resolution
    • Reaching Resolution: Sequence
    • Topic List
    • Topic List: Why it is crucial
    • Topic List: Drafting
    • Topic List: Wording
    • Midpoint check-in
    • Options
    • Options: Together come up with ideas
    • Options: Gut, interests, workability
    • Options: Reality testing
    • Decisions
    • Decisions: Gut, interests, workability
    • Decisions: Emotions, hesitations
    • Writing the Agreement
    • Writing the Agreement: Specifics
    • Writing the Agreement: Positive framing
    • Closing
    • Afterwards: Wrapping up
    • Multiple sessions
• THE TOOLBOX
  • Understanding Conflict
    • Disputes & conflicts
    • Metaphors for understanding conflict
    • The conflict core
    • Common effects of conflict
    • The pleasures of conflict
    • When things heat up
    • The way out is through
    • The Conflict Triangle
    • People, Process, Problem
    • Which mode are you in?
  • Supporting the People
    • Supporting the people: Main skills
    • Setting the tone
    • Level of formality, taking notes
    • Confidentiality in practice
    • Giving your full attention
    • Elements of full attention
    • Acknowledging
    • Handling judgmental remarks
    • Protecting
    • From adversarial mode to cooperative mode
    • Avoid this Kettle of Fish
    • Attending to comfort & accessibility
    • Language and hearing difficulties
    • Working with people in all their variety
    • Finding commonalities
    • Scenarios: Emotionally difficult situations
  • Facilitating the Process
    • Facilitating the process
    • Impartial facilitation
    • Structuring the session
    • Structuring the discussion
    • When you can be directive
    • When to consult
    • Keeping on track
    • Crafting questions
    • Crafting questions: Word with care
    • Crafting questions: Spin it positive
    • Crafting questions: Follow up for clarification
    • Kinds of rewording
    • Reflecting back
    • Summarizing
    • Summarizing: Its many uses
    • Working visually
    • When to intervene
    • When to intervene: Stopping the momentum
    • When to intervene: Slowing the process down
    • Is it time to quit?
    • Ending a mediation
    • Scenarios: Facilitation challenges
  • Solving the Problem
    • Participants’ starting point: Power & rights
    • Changing the “positions” mindset
    • Interests
    • Layers of interests
    • Why interests matter
    • Finding space for solutions
    • Reframing
    • Checking out (mis)interpretations
    • Lies, perceptions, deceptions
    • Plain description of facts and needs
    • Flip it! Outcome-focused interests
    • Tactful wording of interests and topics
    • Summary of interests
    • Topic List examples
    • Eliciting ideas: Brainstorming
    • Eliciting ideas: Opening up possibilities
    • Can mediators suggest options?
    • Visual aids for making decisions
    • Types of resolution
    • “Typical” or “good enough” resolutions
    • What-ifs
    • Fallbacks: Contingencies, uncertainties
    • Step-down agreements: Smaller scope
    • When there’s no agreement
    • Final review: Workability
    • Final review: Future
    • Sample agreements
    • Scenarios: problem-solving challenges
  • Going Further
    • Going further
    • Adapting the process
    • Mediating with children & teens
    • Mediating across generations
    • Mediating family conflicts
    • Mediating employee conflicts
    • Participant evaluation
    • Mediator evaluation of a mediation
    • Evaluating yourself
    • The Handbook “soup pot”
    • Authors & contributors
    • Organizational support
• Index

UM RAFBÆKUR Á HEIMKAUP.IS

Bókahillan þín er þitt svæði og þar eru bækurnar þínar geymdar. Þú kemst í bókahilluna þína hvar og hvenær sem er í tölvu eða snjalltæki. Einfalt og þægilegt!

Rafbók til eignar
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