Efnisyfirlit

• New to This Edition
• Acknowledgments
• About the Authors
• Introduction
• Part I Characteristics of Teams
  • Chapter 1 Understanding Teams
    • Learning Objectives
    • 1.1 Why Groups and Teams Matter
    • 1.2 Defining Groups
    • 1.3 Defining Teams
    • 1.4 Why Organizations Use Teams
      • Organizational Characteristics
      • Job Characteristics
    • 1.5 Purposes and Types of Teams
      • How Organizations Use Teams
      • Classifying Teams
    • 1.6 History of Teams and Group Dynamics
      • Foundations of Teamwork
      • Foundations of Group Dynamics
    • Summary
    • Team Leadership Challenge 1
    • Survey: Attitudes Toward Teamwork
    • Activity: Working in Teams
  • Chapter 2 Defining Team Success
    • Learning Objectives
    • 2.1 Nature of Team Success
      • Completing the Task
      • Developing Social Relations
      • Benefiting the Individual
    • 2.2 Conditions for Team Success
      • Team Composition
      • Characteristics of the Task
      • Teamwork Processes
      • Organizational Context
    • 2.3 Characteristics of Successful Teams
      • Team Structures
      • Collective Intelligence
      • Teaming Mindset
    • 2.4 Positive-Psychology View of Team Success
    • 2.5 Using Teams in the Workplace
      • Benefits of Teamwork
      • Problems of Teamwork
      • When the Use of Teams Becomes a Fad
    • Summary
    • Team Leadership Challenge 2
    • Activity: Understanding Team Success
• Part II Processes of Teamwork
  • Chapter 3 Team Beginnings
    • Learning Objectives
    • 3.1 Stages of Group Development
      • Group Development Perspective
      • Project Development Perspective
      • Cyclical Perspective
      • Implications of Team Development Stages
    • 3.2 Group Socialization
      • Team Turnover
    • 3.3 Team Goals
      • Value and Characteristics of Goals
      • Goals Gone Wild
      • Hidden Agendas
    • 3.4 Team Norms
      • How Norms Are Formed
      • Impact of Team Norms
    • 3.5 Application: Jump-Starting Project Teams
      • Building Social Relations
      • Clarifying Roles and Responsibilities
      • Team Charter
      • Developing Virtual Teams
    • Summary
    • Team Leadership Challenge 3
    • Activity: Observing Team Development
    • Activity: Developing a Team Charter
  • Chapter 4 Understanding the Basic Team Processes
    • Learning Objectives
    • 4.1 Motivation
      • Social Loafing
      • Increasing Team Motivation
    • 4.2 Group Cohesion
      • How Cohesion Affects the Team’s Performance
      • Building Group Cohesion
    • 4.3 Team Roles
      • Role Stress
      • Types of Team Meeting Roles
    • 4.4 Task and Social Behaviors
      • Value of Social Behaviors
    • 4.5 Team Adaptation and Learning
      • Team Mental Models
      • Transactive Memory Systems
      • Reflexivity and Team Debriefing
      • Using Feedback
      • Group Process Observations
    • 4.6 Basic Team Processes in Virtual Teams
    • Summary
    • Team Leadership Challenge 4
    • Activity: Tracking Teamwork Behaviors
  • Chapter 5 Cooperation and Competition
    • Learning Objectives
    • 5.1 Teamwork as a Mixed-Motive Situation
    • 5.2 Why Are People in Teams Competitive?
      • Culture
      • Personality
      • Organizational Rewards
    • 5.3 Problems With Competition
      • Competition Erodes Trust
      • Competition Reduces Learning
      • Intergroup Competition
      • When Is Competition Appropriate?
    • 5.4 Benefits of and Problems With Cooperation
      • Benefits of Cooperation
      • Problems With Cooperation
      • Competitive Versus Cooperative Rewards
    • 5.5 Application: Encouraging Cooperation
      • Common Goals
      • Rebuilding Trust and Communication
      • Encouraging Altruistic Norms
      • Negotiating Cooperation
    • Summary
    • Team Leadership Challenge 5
    • Survey: Cooperative, Competitive, or Individualistic Orientation
    • Activity: Understanding Competitive Versus Cooperative Goals
  • Chapter 6 Communication
    • Learning Objectives
    • 6.1 The Communication Process
      • Verbal Communication
      • Nonverbal Communication
      • Communication Within Teams
    • 6.2 Flow of a Team’s Communication
      • Dysfunctional Information Processing Within the Team
      • Gender and Communication
      • Repairing Trust
      • Psychological Safety
      • Communication Climates
    • 6.3 Emotional Intelligence
    • 6.4 Facilitating Team Meetings
    • 6.5 Communication Skills for Team Meetings
    • Summary
    • Team Leadership Challenge 6
    • Survey: Team Emotional Intelligence
    • Activity: Observing Communication Patterns in a Team
• Part III Issues Teams Face
  • Chapter 7 Managing Conflict
    • Learning Objectives
    • 7.1 Conflict Is Normal
    • 7.2 Sources of Conflict
    • 7.3 Types of Conflict
      • Task Conflict
      • Process Conflict
      • Relational Conflict
    • 7.4 Conflict Management
      • Two Dimensions of Conflict
      • Comparing Different Conflict Management Styles
      • Aligning Conflict Type With Conflict Management Styles
      • Fostering Collaboration Through Open-Minded Discussions
      • Negotiated Agreements
      • Conflict in Virtual Teams
    • 7.5 Preventing and Preparing for Team Conflict
      • Preventing Conflict
      • Preparing for Conflicts
    • Summary
    • Team Leadership Challenge 7
    • Survey: Conflict Management Styles
    • Activity: Observing Conflict Management Styles
  • Chapter 8 Social Influence and Power
    • Learning Objectives
    • 8.1 Understanding Social Influence and Power
      • Conformity
      • Conversion
      • Obedience
    • 8.2 Types Of Power
      • Bases of Power
      • Influence Tactics
      • Influence Tactics in Virtual Teams
    • 8.3 Power Dynamics
      • Status and the Corrupting Effect of Power
      • Unequal Power in a Team
      • Managing Unequal Power in a Team
    • 8.4 Empowerment
      • Degrees of Empowerment Programs
      • Barriers to Empowerment Programs
    • 8.5 Application: Acting Assertively
      • Power Styles
      • Use of Power Styles
      • Encouraging Assertiveness
    • Summary
    • Team Leadership Challenge 8
    • Activity: Using Power Styles—Passive, Aggressive, and Assertive
  • Chapter 9 Decision Making
    • Learning Objectives
    • 9.1 Decision Making in Teams
    • 9.2 Deciding How to Decide: Evaluating Decision-Making Approaches
    • 9.3 Individual Decision Making
      • Leader Decides
      • Designated Expert
      • Consultative Decision Making
      • Problems With Individual Decision Making
    • 9.4 Group Decision Making
      • Aggregation Without Interaction
      • Aggregation With Limited Group Interaction
      • Fully Interacting Teams
      • Problems With Group Decision Making
    • 9.5 Crowd and Algorithmic Decision Making
      • Wisdom of the Crowd
      • Prediction Markets
      • Artificial Intelligence and Machine Learning
    • Summary
    • Team Leadership Challenge 9
    • Activity: Making Consensus Decisions
    • Activity: Group Versus Individual Decision Making
  • Chapter 10 Leadership and Followership
    • Learning Objectives
    • 10.1 Defining Leadership
    • 10.2 Leadership Emergence
      • Leader Traits, Abilities, and Behaviors
      • Follower Perceptions
    • 10.3 Models of Effective Leadership
      • Trait Approach
      • Behavioral Approach
      • Contingency Approach
      • Relational Approach
      • Charismatic Approach
    • 10.4 Team Leadership
      • Functional Approach
      • Shared Leadership
    • 10.5 Followership
    • Summary
    • Team Leadership Challenge 10
    • Activity: Observing the Leader’s Behavior
  • Chapter 11 Problem Solving
    • Learning Objectives
    • 11.1 Understanding Problems
    • 11.2 Descriptive Approach: How Teams Typically Solve Problems
    • 11.3 Rational Problem Solving: How Teams Should Solve Problems
      • Problem Recognition
      • Problem Definition
      • Problem Analysis
      • Establishing Solution Criteria
      • Generating Alternatives and Selecting a Solution
      • Implementation
      • Evaluation
    • 11.4 Application: Constructing a Shared Mental Model Through Process Mapping
    • Summary
    • Team Leadership Challenge 11
    • Activity: Using Problem-Solving Techniques
  • Chapter 12 Creativity, Innovation, and Design Thinking
    • Learning Objectives
    • 12.1 Creativity and Innovation
    • 12.2 Four Phases of the Idea Journey
      • Idea Generation
      • Idea Elaboration
      • Idea Championing
      • Idea Implementation
    • 12.3 What Is Design Thinking?
      • Embrace Innovation: Design Thinking in Action
    • 12.4 The Design Thinking Process
      • Empathize
      • Define
      • Ideate
      • Prototype
      • Test
    • 12.5 Promoting Team Creativity and Innovation
      • Team Diversity
      • Information Integration
      • Conflict
      • Team Climate for Innovation
      • Organizational Context
    • 12.6 Virtual Creativity
    • Summary
    • Team Leadership Challenge 12
    • Activity: Comparing Different Creativity Techniques
  • Chapter 13 Diversity and Inclusion
    • Learning Objectives
    • 13.1 The Importance of Diversity
    • 13.2 Difference and Diversity
      • Types of Difference
      • Types of Diversity
      • Diversity Over Time
    • 13.3 How Diversity Operates
      • Personality Traits
      • Social Processes
      • Cognitive Processes
    • 13.4 Effects of Diversity on Team Performance
      • Categorization–Elaboration Model
    • 13.5 Application: Supporting Diversity and Inclusion
      • Managing Goals and Identities
      • Diversity Training
      • Fostering Inclusion
      • Leadership
    • Summary
    • Team Leadership Challenge 13
    • Survey: Work Group Inclusion
    • Activity: Understanding Gender and Status Differences in a Team
• Part IV Organizational Context of Teams
  • Chapter 14 Team, Organizational, and International Culture
    • Learning Objectives
    • 14.1 What Is Culture?
    • 14.2 Team Culture
    • 14.3 Defining Organizational Culture
    • 14.4 Organizational Culture and Teamwork
    • 14.5 Dimensions of International Culture
      • Individualism Versus Collectivism
      • Power Distance
      • Uncertainty Avoidance
      • Comparing the United States and Japan
    • 14.6 International Differences in Teamwork
    • 14.7 Multinational Teams
      • Characteristics of Multinational Teams
      • Creating Effective Multinational Teams
    • 14.8 Cultural Intelligence
    • Summary
    • Team Leadership Challenge 14
    • Survey: Individualism–Collectivism
    • Activity: Evaluating a Team’s Culture and Cultural Context
    • Activity: Comparing Teams in the United States and Japan
  • Chapter 15 Virtuality and Teamwork
    • Learning Objectives
    • 15.1 Virtuality and Virtual Teams
    • 15.2 Communication Technologies
      • Characteristics of Communication Technologies
      • Types of Communication Technologies
    • 15.3 Geographic Dispersion
      • Spatial Dispersion
      • Temporal Dispersion
      • Configurational Dispersion
    • 15.4 Managing Virtuality on Teams
      • Determine Team Size and Locations
      • Develop Virtual Teams
      • Develop Knowledge of Communication Technologies
      • Use Skillful Virtual Communication
      • Consider the Intercultural Context
      • Develop and Sustain Trust
      • Adapt Leadership to Virtuality
    • Summary
    • Team Leadership Challenge 15
    • Activity: Developing Norms for Virtual Teams
    • Activity: Experiencing Teamwork in a Simulated Virtual Team
  • Chapter 16 Evaluating and Rewarding Team Performance
    • Learning Objectives
    • 16.1 Performance Management
    • 16.2 Evaluating Performance
      • Measure Individual and Team Performance
      • Measure Processes and Outcomes
      • Develop Measures With Internal and External Input
      • Gather Ongoing Performance Information From Multiple Sources
      • Use Performance Reviews to Foster Learning and Development
    • 16.3 Rewarding Performance
      • Rewarding Individual Team Member Performance
      • Rewarding Team Performance
      • Rewarding Organizational Performance
      • Combining Reward Programs
      • Relationship of Rewards to Types of Teams
      • Linking Rewards to Types of Team
    • Summary
    • Team Leadership Challenge 16
    • Survey: Individual Versus Team Rewards
    • Activity: Evaluating and Rewarding a Project Team
    • Activity: Team Halo Effect
  • Chapter 17 Team Development Interventions
    • Learning Objectives
    • 17.1 What Are Team Development Interventions?
    • 17.2 Team Building
      • Does Your Team Need Team Building?
    • 17.3 Types of Team-Building Programs
      • Goal Setting
      • Role Clarification
      • Interpersonal Relations
      • Cohesion Building
      • Problem Solving
    • 17.4 Team Training
      • Establishing the Need for Team Training
      • Fostering an Effective Team-Training Climate
      • Designing an Effective Team-Training Program
      • Evaluating the Training Program
      • Sustaining Trained Teamwork Behaviors
    • 17.5 Types of Training
      • Team Resource Management Training
      • Cross-Training and Interpositional Training
      • Action Learning
    • Summary
    • Team Leadership Challenge 17
    • Activity: Team Building
    • Activity: Appreciative Inquiry of Teamwork
• Appendix: Guide to Student Team Projects
  • A.1 Starting the Team
    • Team Warm-Ups
    • Developing a Team Contract
    • Leadership and Meeting Roles
    • Managing Team Technology
  • A.2 Planning and Developing the Project
    • Challenging the Assignment
    • Generating Project Ideas
    • Brainwriting Method
    • Project Planning
    • Roles and Assignments
    • Reevaluating the Project and Approach
  • A.3 Monitoring the Project and Maintaining Teamwork
    • Team Meetings: Sharing Information, Making Decisions, and Tracking Assignments
    • Group Process Evaluations
    • Managing Problem Behaviors
    • Milestone: Midpoint Evaluation
  • A.4 Performing Team Writing
    • Overall Strategy
    • Division of Work
  • A.5 Wrapping Up and Completing the Project
    • Milestone: Precompletion Planning
    • Team Evaluations
    • Celebrating Success and Learning From the Experience
  • References
  • Index

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