Efnisyfirlit

• Title Page
• Copyright Page
• Brief Contents
• Contents
• Preface
• Acknowledgments
• About the Authors
• Part 1: Why MIS?
  • 1: The Importance of MIS
    • Q1-1. Why Is Introduction to MIS the Most Important Class in the Business School?
      • The Digital Revolution
      • Evolving Capabilities
      • Moore’s Law
      • Metcalfe’s Law
      • Other Forces Pushing Digital Change
      • This Is the Most Important Class in the School of Business
    • Q1-2. How Will MIS Affect Me?
      • How Can I Attain Job Security?
      • How Can Intro to MIS Help You Learn Nonroutine Skills?
      • What Is the Bottom Line?
    • Q1-3. What Is MIS?
      • Components of an Information System
      • Management and Use of Information Systems
      • Achieving Strategies
    • Q1-4. How Can You Use the Five-Component Model?
      • The Most Important Component—You
      • All Components Must Work
      • High-Tech Versus Low-Tech Information Systems
      • So What? A Is for Alphabet
      • Understanding the Scope of New Information Systems
      • Components Ordered by Difficulty and Disruption
    • Q1-5. What Is Information?
      • Definitions Vary
      • Where Is Information?
    • Q1-6. What Are Necessary Data Characteristics?
      • Accurate
      • Timely
      • Relevant
      • Just Barely Sufficient
      • Worth Its Cost
    • Q1-7. 2027?
      • Ethics Guide: Ethics and Professional Responsibility
      • Security Guide: Passwords and Password Etiquette
      • Career Guide: Five-Component Careers
      • Case Study 1: Tesco
  • 2: Collaboration Information Systems
    • Q2-1. What Are the Two Key Characteristics Collaboration?
      • Importance of Constructive Criticism
      • Guidelines for Giving and Receiving Constructive Criticism
      • Warning!
    • Q2-2. What Are Three Criteria for Successful Collaboration?
      • Successful Outcome
      • Growth in Team Capability
      • Meaningful and Satisfying Experience
    • Q2-3. What Are the Four Primary Purposes of Collaboration?
      • Becoming Informed
      • Making Decisions
      • Solving Problems
      • Managing Projects
    • Q2-4. What Are the Requirements for a Collaboration Information System?
      • The Five Components of an IS for Collaboration
      • Primary Functions: Communication and Content Sharing
    • Q2-5. How Can You Use Collaboration Tools to Improve Team Communication?
    • Q2-6. How Can You Use Collaboration Tools to Manage Shared Content?
      • Shared Content with No Control
      • Shared Content with Version Management on Google Drive
      • Shared Content with Version Control
      • Ethics Guide: Big Brother Wearables
    • Q2-7. How Can You Use Collaboration Tools to Manage Tasks?
      • Sharing a Task List on Google Drive
      • Sharing a Task List Using Microsoft SharePoint
      • So What? Augmented Collaboration
    • Q2-8. Which Collaboration IS Is Right for Your Team?
      • Three Sets of Collaboration Tools
      • Choosing the Set for Your Team
      • Don’t Forget Procedures and People!
    • Q2-9. 2027?
      • Security Guide: Evolving Security
      • Career Guide: Software Product Manager
      • Case Study 2: Eating Our Own Dog Food
  • 3: Strategy and Information Systems
    • Q3-1. How Does Organizational Strategy Determine Information Systems Structure?
    • Q3-2. What Five Forces Determine Industry Structure?
    • Q3-3. How Does Analysis of Industry Structure Determine Competitive Strategy?
      • Ethics Guide: The Lure of Love Bots
    • Q3-4. How Does Competitive Strategy Determine Value Chain Structure?
      • Primary Activities in the Value Chain
      • Support Activities in the Value Chain
      • Value Chain Linkages
    • Q3-5. How Do Business Processes Generate Value?
    • Q3-6. How Does Competitive Strategy Determine Business Processes and the Structure of Information Sy
    • Q3-7. How Do Information Systems Provide Competitive Advantages?
      • Competitive Advantage via Products
      • So What? The Autonomous Race
      • Competitive Advantage via Business Processes
      • How Does an Actual Company Use IS to Create Competitive Advantages?
      • How Does This System Create a Competitive Advantage?
    • Q3-8. 2027?
      • Security Guide: Hacking Smart Things
      • Career Guide: Director of Architecture
      • Case Study 3: The Amazon of Innovation
• Part 2: Information Technology
  • 4: Hardware, Software, and Mobile Systems
    • Q4-1. What Do Business Professionals Need to Know About Computer Hardware?
      • Hardware Components
      • Types of Hardware
      • Computer Data
    • Q4-2. How Can New Hardware Affect Competitive Strategies?
      • Internet of Things
      • Digital Reality Devices
      • Self-driving Cars
      • 3D Printing
    • Q4-3. What Do Business Professionals Need to Know About Software?
      • What Are the Major Operating Systems?
      • Virtualization
      • Own Versus License
      • What Types of Applications Exist, and How Do Organizations Obtain Them?
      • What Is Firmware?
    • Q4-4. Is Open Source Software a Viable Alternative?
      • Why Do Programmers Volunteer Their Services?
      • So What? New from CES 2016
      • How Does Open Source Work?
      • So, Is Open Source Viable?
    • Q4-5. What Are the Differences Between Native and Web Applications?
      • Developing Native Applications
      • Developing Web Applications
      • Which Is Better?
    • Q4-6. Why Are Mobile Systems Increasingly Important?
      • Hardware
      • Software
      • Data
      • Ethics Guide: Free Apps For Data
      • Procedures
      • People
    • Q4-7. What Are the Challenges of Personal Mobile Devices at Work?
      • Advantages and Disadvantages of Employee Use of Mobile Systems at Work
      • Survey of Organizational BYOD Policy
    • Q4-8. 2027?
      • Security Guide: Poisoned App-les
      • Career Guide: Technical Account Manager
      • Case Study 4: PSA: Cruising with Information Systems
  • 5: Database Processing
    • Q5-1. What Is the Purpose of a Database?
    • Q5-2. What Is a Database?
      • Relationships Among Rows
      • Metadata
      • Ethics Guide: Querying Inequality?
    • Q5-3. What Is a Database Management System (DBMS)?
      • Creating the Database and Its Structures
      • Processing the Database
      • Administering the Database
      • So What? Slick Analytics
    • Q5-4. How Do Database Applications Make Databases More Useful?
      • Traditional Forms, Queries, Reports, and Applications
      • Browser Forms, Reports, Queries, and Applications
      • Multi-user Processing
    • Q5-5. How Are Data Models Used for Database Development?
      • What Is the Entity-Relationship Data Model?
    • Q5-6. How Is a Data Model Transformed into a Database Design?
      • Normalization
      • Representing Relationships
      • Users’ Role in the Development of Databases
    • Q5-7. How Can Falcon Security Benefit from a Database System?
    • Q5-8. 2027?
      • Security Guide: Big Data . . . Losses
      • Career Guide: Database Engineer
      • Case Study 5: Searching for Classic and Vintage Car Parts . . .
  • 6: The Cloud
    • Q6-1. Why Are Organizations Moving to the Cloud?
      • Cloud Computing
      • Why Do Organizations Prefer the Cloud?
      • When Does the Cloud Not Make Sense?
    • Q6-2. How Do Organizations Use the Cloud?
      • Resource Elasticity
      • Pooling Resources
      • Over the Internet
      • Cloud Services from Cloud Vendors
      • Content Delivery Networks
      • Using Web Services Internally
    • Q6-3. What Network Technology Supports the Cloud?
      • What Are the Components of a LAN?
      • Ethics Guide: Cloudy Profit?
      • Connecting Your LAN to the Internet
    • Q6-4. How Does the Internet Work?
      • The Internet and the U.S. Postal System
      • Step 1: Assemble Package (Packets)
      • Step 2: Put Name on Package (Domain Names)
      • Step 3: Look Up Address (IP Address)
      • Step 4: Put Address on Package (IP Address on Packet)
      • Step 5: Put Registered Mail Sticker on Package (TCP)
      • Step 6: Ship Package (Packets Transported by Carriers)
    • Q6-5. How Do Web Servers Support the Cloud?
      • Three-Tier Architecture
      • Watch the Three Tiers in Action!
      • Service-Oriented Architecture (SOA)
      • A SOA Analogy
      • SOA for Three-Tier Architecture
      • Internet Protocols
      • TCP/IP Protocol Architecture
    • Q6-6. How Can Falcon Security Use the Cloud?
      • SaaS Services at Falcon Security
      • PaaS Services at Falcon Security
      • IaaS Services at Falcon Security
    • Q6-7. How Can Organizations Use Cloud Services Securely?
      • Virtual Private Networks (VPNs)
      • Using a Private Cloud
      • Using a Virtual Private Cloud
      • So What? Quantum Learning
    • Q6-8. 2027?
      • Security Guide: From Anthem to Anathema
      • Career Guide: Senior Network Manager
      • Case Study 6: Cloud Solutions and Infrastructure That Safely Test for Consumer Risk and Financial St
• Part 3: Using IS for Competitive Advantage
  • 7: Processes, Organizations, and Information Systems
    • Q7-1. What Are the Basic Types of Processes?
      • How Do Structured Processes Differ from Dynamic Processes?
      • How Do Processes Vary by Organizational Scope?
    • Q7-2. How Can Information Systems Improve Process Quality?
      • How Can Processes Be Improved?
      • How Can Information Systems Improve Process Quality?
    • Q7-3. How Do Information Systems Eliminate the Problems of Information Silos?
      • What Are the Problems of Information Silos?
      • How Do Organizations Solve the Problems of Information Silos?
      • An Enterprise System for Patient Discharge
    • Q7-4. How Do CRM, ERP, and EAI Support Enterprise Processes?
      • The Need for Business Process Engineering
      • Emergence of Enterprise Application Solutions
      • Customer Relationship Management (CRM)
      • Enterprise Resource Planning (ERP)
      • So What? Workflow Problems
      • Ethics Guide: Paid Deletion
      • Enterprise Application Integration (EAI)
    • Q7-5. What Are the Elements of an ERP System?
      • Hardware
      • ERP Application Programs
      • ERP Databases
      • Business Process Procedures
      • Training and Consulting
      • Industry-Specific Solutions
      • Which Companies Are the Major ERP Vendors?
    • Q7-6. What Are the Challenges of Implementing and Upgrading Enterprise Information Systems?
      • Collaborative Management
      • Requirements Gaps
      • Transition Problems
      • Employee Resistance
      • New Technology
    • Q7-7. How Do Inter-enterprise IS Solve the Problems of Enterprise Silos?
    • Q7-8. 2027?
      • Security Guide: It’s Not Me . . . It’s You
      • Career Guide: IT Technical Manager
      • Case Study 7: A Tale of Two Interorganizational IS
  • 8: Social Media Information Systems
    • Q8-1. What Is a Social Media Information System (SMIS)?
      • Three SMIS Roles
      • SMIS Components
    • Q8-2. How Do SMIS Advance Organizational Strategy?
      • Social Media and the Sales and Marketing Activity
      • Social Media and Customer Service
      • Social Media and Inbound and Outbound Logistics
      • Social Media and Manufacturing and Operations
      • Social Media and Human Resources
    • Q8-3. How Do SMIS Increase Social Capital?
      • What Is the Value of Social Capital?
      • How Do Social Networks Add Value to Businesses?
      • Using Social Networking to Increase the Number of Relationships
      • So What? Enhanced Golf Fan
      • Using Social Networks to Increase the Strength of Relationships
      • Using Social Networks to Connect to Those with More Resources
    • Q8-4. How Do (Some) Companies Earn Revenue from Social Media?
      • You Are the Product
      • Revenue Models for Social Media
      • Does Mobility Reduce Online Ad Revenue?
      • Ethics Guide: Synthetic Friends
    • Q8-5. How Do Organizations Develop an Effective SMIS?
      • Step 1: Define Your Goals
      • Step 2: Identify Success Metrics
      • Step 3: Identify the Target Audience
      • Step 4: Define Your Value
      • Step 5: Make Personal Connections
      • Step 6: Gather and Analyze Data
    • Q8-6. What Is an Enterprise Social Network (ESN)?
      • Enterprise 2.0
      • Changing Communication
      • Deploying Successful Enterprise Social Networks
    • Q8-7. How Can Organizations Address SMIS Security Concerns?
      • Managing the Risk of Employee Communication
      • Managing the Risk of Inappropriate Content
    • Q8-8. 2027?
      • Security Guide: Digital is Forever
      • Career Guide: International Content Director
      • Case Study 8: Sedona Social
  • 9: Business Intelligence Systems
    • Q9-1. How Do Organizations Use Business Intelligence (BI) Systems?
      • How Do Organizations Use BI?
      • What Are Typical BI Applications?
    • Q9-2. What Are the Three Primary Activities in the BI Process?
      • Using Business Intelligence to Find Candidate Parts
    • Q9-3. How Do Organizations Use Data Warehouses and Data Marts to Acquire Data?
      • Problems with Operational Data
      • Data Warehouses Versus Data Marts
      • Ethics Guide: MIS-diagnosis
    • Q9-4. How Do Organizations Use Reporting Applications?
      • Basic Reporting Operations
      • RFM Analysis
      • Online Analytical Processing (OLAP)
    • Q9-5. How Do Organizations Use Data Mining Applications?
      • Intelligent Machines
      • Unsupervised Data Mining
      • Supervised Data Mining
      • Market-Basket Analysis
      • Decision Trees
    • Q9-6. How Do Organizations Use Big Data Applications?
      • MapReduce
      • So What? BI for Securities Trading?
      • Hadoop
    • Q9-7. What Is the Role of Knowledge Management Systems?
      • What Are Expert Systems?
      • What Are Content Management Systems?
      • What Are the Challenges of Content Management?
      • What Are Content Management Application Alternatives?
      • How Do Hyper-Social Organizations Manage Knowledge?
      • Hyper-Social KM Alternative Media
      • Resistance to Knowledge Sharing
    • Q9-8. What Are the Alternatives for Publishing BI?
      • Characteristics of BI Publishing Alternatives
      • What Are the Two Functions of a BI Server?
    • Q9-9. 2027?
      • Security Guide: Semantic Security
      • Career Guide: Manager, Data and Analytics
      • Case Study 9: Hadoop the Cookie Cutter
• Part 4: Information Systems Management
  • 10: Information Systems Security
    • Q10-1. What Is the Goal of Information Systems Security?
      • The IS Security Threat/Loss Scenario
      • What Are the Sources of Threats?
      • What Types of Security Loss Exist?
      • Goal of Information Systems Security
    • Q10-2. How Big Is the Computer Security Problem?
    • Q10-3. How Should You Respond to Security Threats?
    • Q10-4. How Should Organizations Respond to Security Threats?
      • So What? New from Black Hat 2015
    • Q10-5. How Can Technical Safeguards Protect Against Security Threats?
      • Identification and Authentication
      • Single Sign-on for Multiple Systems
      • Encryption
      • Ethics Guide: Securing Privacy
      • Firewalls
      • Malware Protection
      • Design for Secure Applications
    • Q10-6. How Can Data Safeguards Protect Against Security Threats?
    • Q10-7. How Can Human Safeguards Protect Against Security Threats?
      • Human Safeguards for Employees
      • Human Safeguards for Nonemployee Personnel
      • Account Administration
      • Systems Procedures
      • Security Monitoring
    • Q10-8. How Should Organizations Respond to Security Incidents?
    • Q10-9. 2027?
    • Security Guide: Exhaustive Cheating
    • Career Guide: Senior Consultant
    • Case Study 10: Hitting the Target
  • 11: Information Systems Management
    • Q11-1. What Are the Functions and Organization of the IS Department?
      • How Is the IS Department Organized?
      • Security Officers
      • What IS-Related Job Positions Exist?
    • Q11-2. How Do Organizations Plan the Use of IS?
      • Align Information Systems with Organizational Strategy
      • So What? Managing the IS Department
      • Communicate IS Issues to the Executive Group
      • Develop Priorities and Enforce Them Within the IS Department
      • Sponsor the Steering Committee
    • Q11-3. What Are the Advantages and Disadvantages of Outsourcing?
      • Ethics Guide: Training Your Replacement
      • Outsourcing Information Systems
      • International Outsourcing
      • What Are the Outsourcing Alternatives?
      • What Are the Risks of Outsourcing?
    • Q11-4. What Are Your User Rights and Responsibilities?
      • Your User Rights
      • Your User Responsibilities
    • Q11-5. 2027?
      • Security Guide: Watching the Watchers
      • Career Guide: Senior Data Analyst
      • Case Study 11: Automating Labor
  • 12: Information Systems Development
    • Q12-1. How Are Business Processes, IS, and Applications Developed?
      • How Do Business Processes, Information Systems, and Applications Differ and Relate?
      • Which Development Processes Are Used for Which?
    • Q12-2. How Do Organizations Use Business Process Management (BPM)?
      • Why Do Processes Need Management?
      • What Are BPM Activities?
    • Q12-3. How Is Business Process Modeling Notation (BPMN) Used to Model Processes?
      • Need for Standard for Business Processing Notation
      • Documenting the As-Is Business Order Process
    • Q12-4. What Are the Phases in the Systems Development Life Cycle (SDLC)?
      • Define the System
      • Ethics Guide: Estimation Ethics
      • Determine Requirements
      • Design System Components
      • System Implementation
      • Maintain System
    • Q12-5. What Are the Keys for Successful SDLC Projects?
      • Create a Work Breakdown Structure
      • Estimate Time and Costs
      • Create a Project Plan
      • Adjust Plan via Trade-offs
      • Manage Development Challenges
    • Q12-6. How Can Scrum Overcome the Problems of the SDLC?
      • So What? Banking on IoT
      • What Are the Principles of Agile Development Methodologies?
      • What Is the Scrum Process?
      • How Do Requirements Drive the Scrum Process?
    • Q12-7. 2027?
      • Fetch!
      • User-Driven Systems
      • Industry Will Push Change
      • Security Guide: Psst. There’s another Way, You Know…
      • Career Guide: Developing Your Personal Brand
      • Case Study 12: When Will We Learn?
• The International Dimension
• Application Exercises
• Glossary
• Index
• Back Cover

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