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For courses in Technical Communication. Complete coverage for any course in technical communication,business communication, or professional writing Today’s workplace requires writing emails, memos, letters, andinformal reports, as well as more complex communications such as formalreports, proposals, web pages, and presentations. TechnicalCommunication, 15th Edition guides students to writepersuasively, effectively, and with perspective on technological innovationsand global communications.
Lannon and Gurak incorporate the interpersonal, logical, ethical,and cultural demands of different forms of workplace communications, andencourage the development of skills students will need to navigate theseconsiderations. Building on research and writing skills, the authors preparestudents for technical writing in any field. The 15th Edition incorporatesthe latest innovations in workplace communication and today’s technologicallysophisticated, diverse, and global workforce, while retaining and expandingupon the features that have made it a best-seller in technical communication.
Annað
- Höfundar: Lannon, Gurak
- Útgáfa:15
- Útgáfudagur: 2021-02-10
- Hægt að prenta út 2 bls.
- Hægt að afrita 2 bls.
- Format:Page Fidelity
- ISBN 13: 9781292363646
- Print ISBN: 9781292363592
- ISBN 10: 1292363649
Efnisyfirlit
- List of Sample Documents and Forms
- A Topical List of the Guidelines Boxes
- A Guide to the Checklists
- Title Page
- Copyright
- Brief Contents
- Detailed Contents
- Preface
- Part 1: Communicating in the Workplace
- Chapter 1: Introduction to Technical Communication
- What Is Technical Communication?
- Technical Communication Is a Digital and a Human Activity
- Technical Communication Reaches a Global Audience
- Technical Communication Is Part of Most Careers
- Technical Communicators Play Many Roles
- Main Features of Technical Communication
- Reader-Centered
- Accessible and Efficient
- Often Produced by Teams
- Delivered in Paper and Digital Versions
- Purposes of Technical Communication
- Documents That Inform
- Documents That Instruct
- Documents That Persuade
- Preparing Effective Technical Documents
- Case: Providing Information Readers Can Use
- Case: Being Persuasive
- Case: Considering the Ethical Issues
- Case: Working on a Team and Thinking Globally
- Projects
- What Is Technical Communication?
- Chapter 2: Meeting the Needs of Specific Audiences
- Analyze Your Document’s Audience and Purpose
- Primary and Secondary Audiences
- Your Relationship to Your Readers
- Purpose of Your Document
- Primary and Secondary Purposes
- Intended Use of the Document
- Assess the Audience’s Technical Background
- Highly Technical Audience
- Semitechnical Audience
- Nontechnical Audience
- Audiences with Varying Technical Backgrounds
- Case: Tailoring a Single Document for Multiple Audiences
- Digital Documents for Multiple Audiences
- Anticipate Your Audience’s Preferences
- Length and Details
- Format and Medium
- Tone
- Due Date and Timing
- Budget
- Guidelines for Analyzing Your Audience and Its Use of the Document
- Develop an Audience and Use Profile
- Case: Developing an Audience and Use Profile
- Checklist Analyzing Audience and Purpose
- Projects
- Analyze Your Document’s Audience and Purpose
- Chapter 3: Persuading Your Audience
- What Is Persuasion?
- Identify Your Specific Persuasive Goal
- Try to Predict Audience Reaction
- Expect Audience Resistance
- Know How to Connect with the Audience
- Case: Connecting with the Audience
- Allow for Give-and-Take
- Ask for a Specific Response
- Never Ask for Too Much
- Recognize All Constraints
- Organizational Constraints
- Legal Constraints
- Ethical Constraints
- Time Constraints
- Social and Psychological Constraints
- Consider this People Often React Emotionally to Persuasive Appeals
- Support Your Claims Convincingly
- Offer Convincing Evidence
- Factual Statements
- Statistics
- Examples
- Expert Testimony
- Appeal to Common Goals and Values
- Consider the Cultural Context
- Offer Convincing Evidence
- Digital Persuasion and Social Media
- Guidelines for Persuasion
- Shaping Your Argument
- Checklist Persuasion
- Projects
- Chapter 4: Weighing the Ethical Issues
- Recognize Examples and Causes of Unethical Workplace Communication
- Yielding to Social Pressure
- Mistaking Groupthink for Teamwork
- Types of Communication Abuses in the Workplace
- Suppressing Knowledge the Public Needs
- Hiding Conflicts of Interest
- Exaggerating Claims about Technology
- Falsifying or Fabricating Data
- Using Visual Images That Conceal the Truth
- Stealing or Divulging Proprietary Information
- Withholding Information People Need for Their Jobs
- Exploiting Cultural Differences
- Ethical Issues with Social and Digital Media
- Rely on Critical Thinking for Ethical Decisions
- Reasonable Criteria for Ethical Judgment
- Ethical Dilemmas
- Anticipate Some Hard Choices
- Case: A Hard Choice
- Learn to Recognize Legal Issues and Plagiarism
- Learn to Recognize Plagiarism
- Blatant Versus Unintentional Plagiarism
- Plagiarism and the Internet
- Plagiarism and Your Career
- Consider this Ethical Standards are Good for Business
- Decide When and How to Report Ethical Abuses
- Guidelines for Ethical Communication
- Checklist Ethical Communication
- Projects
- Recognize Examples and Causes of Unethical Workplace Communication
- Chapter 5: Teamwork and Global Considerations
- Teamwork and Project Management
- Guidelines for Managing a Collaborative Project
- Teamwork: Virtual and Face to Face
- Guidelines for Running a Meeting
- Identifying and Managing Conflicts in Collaborative Groups
- Interpersonal Differences
- Gender Differences
- Cultural Differences
- Managing Group Conflict
- Overcoming Differences by Active Listening
- Guidelines for Active Listening
- Thinking Creatively
- Brainstorm as a Way of Getting Started
- Brainstorming with Digital Technologies
- Mind-Mapping
- Storyboarding
- Reviewing and Editing Others’ Work
- Guidelines for Peer Reviewing and Editing
- Ethical Issues in Workplace Collaboration
- Intimidating One’s Peers
- Claiming Credit for Others’ Work
- Hoarding Information
- Global Considerations When Working in Teams
- Interpersonal Issues in Global Teams
- Digital Communication and Social Cues
- Misunderstanding Cultural Codes
- Misusing Humor, Slang, and Idioms
- Misusing Culturally Specific References
- Failing to allow for Easy Translation
- Failing to Listen
- Guidelines for Communicating on a Global Team
- Interpersonal Issues in Global Teams
- Checklist Teamwork and Global Considerations
- Projects
- Teamwork and Project Management
- Chapter 6: An Overview of the Technical Writing Process
- Critical Thinking in the Writing Process
- A Sample Writing Situation
- Working with the Information
- Planning the Document
- Drafting the Document
- Revising the Document
- Make Proofreading Your Final Step
- Guidelines for Proofreading
- Digital Technology and the Writing Process
- Checklist Proofreading
- Projects
- Chapter 1: Introduction to Technical Communication
- Chapter 7 :Thinking Critically about the Research Process
- Three Essential Approaches to Research
- Asking the Right Questions
- Case: Defining and Refining a Research Question
- Exploring a Balance of Views
- Achieving Adequate Depth in Your Search
- Evaluating and Interpreting Your Findings
- Primary versus Secondary Sources
- Exploring Secondary Sources
- Searching for Secondary Sources
- Google and other search Engines
- Wikipedia
- Digital Libraries
- Libraries and Library Web Sites
- Types of Secondary Sources
- Web Sites (General)
- Government Web Sites
- Blogs
- Wikis (Including Wikipedia)
- Social Media
- Online Groups
- News Outlets (Including Magazines and other Periodicals)
- Books
- Peer-Reviewed Journal Articles
- Gray Literature
- Reference Works
- Guidelines for Researching on the Web and with Social Media
- Searching for Secondary Sources
- Exploring Primary Sources
- Unsolicited Inquiries
- Informational Interviews
- Guidelines for Informational Interviews
- Surveys
- Observations and Experiments
- Guidelines for Surveys
- Consider this Frequently Asked Questions about Copyright
- Projects
- Three Essential Approaches to Research
- Chapter 8: Evaluating and Interpreting Information
- Evaluate the Sources
- Pay Special Attention to Evaluating Online Sources
- Evaluate the Evidence
- Interpret Your Findings
- Identify Your Level of Certainty
- Examine the Underlying Assumptions
- Be Alert for Personal Bias
- Consider Other Possible Interpretations
- Consider this Standards of Proof Vary for Different Audiences
- Avoid Distorted or Unethical Reasoning
- Faulty Generalization
- Faulty Causal Reasoning
- Faulty Statistical Analysis
- The Sanitized Statistic
- The Meaningless Statistic
- The Undefined Average
- The Distorted Percentage Figure
- The Bogus Ranking
- Confusion of Correlation with Causation
- The Biased Meta-Analysis
- The Fallible Computer Model
- Misleading Terminology
- Evaluate the Sources
- Acknowledge the Limits of Research
- Obstacles to Validity and Reliability
- Flaws in Research Studies
- Social Media and Research Reporting
- Guidelines for Evaluating and Interpreting Information
- Checklist The Research Process
- Projects
- Considering Audience and Purpose
- What Readers Expect from a Summary
- How to Create a Summary
- Guidelines for Summarizing Information
- Special Types of Summaries
- Closing Summary
- Informative Abstract (“Summary”)
- Descriptive Abstract (“Abstract”)
- Executive Abstract
- Summarizing Information for Social Media
- Checklist Summaries
- Projects
- Chapter 10: Organizing for Readers
- The Typical Shape of Workplace Documents
- Outlining
- An Outlining Strategy
- The Formal Outline
- Guidelines for Outlining
- Storyboarding
- Paragraphing
- The Support Paragraph
- The Topic Sentence
- Paragraph Unity
- Paragraph Coherence
- Paragraph Length
- Chunking
- Providing an Overview
- Organizing for Social Media and Global Audiences
- Checklist Organizing Information
- Projects
- Chapter 11: Editing for a Professional Style and Tone
- Editing for Clarity
- Avoid Ambiguous Pronoun References
- Avoid Ambiguous Modifiers
- Unstack Modifying Nouns
- Arrange Word Order for Coherence and Emphasis
- Use Active Voice Whenever Possible
- Use Passive Voice Selectively
- Avoid Overstuffed Sentences
- Editing for Conciseness
- Avoid Wordy Phrases
- Eliminate Redundancy
- Avoid Needless Repetition
- Avoid There Sentence Openers
- Avoid Some It Sentence Openers
- Delete Needless Prefaces
- Avoid Weak Verbs
- Avoid Excessive Prepositions
- Avoid Nominalizations
- Make Negatives Positive
- Clean Out Clutter Words
- Delete Needless Qualifiers
- Editing for Fluency
- Combine Related Ideas
- Vary Sentence Construction and Length
- Use Short Sentences for Special Emphasis
- Finding the Exact Words
- Prefer Simple and Familiar Wording
- Avoid Useless Jargon
- Use Acronyms Selectively
- Avoid Triteness
- Avoid Misleading Euphemisms
- Avoid Overstatement
- Avoid Imprecise Wording
- Be Specific and Concrete
- Use Analogies to Sharpen the Image
- Adjusting Your Tone
- Guidelines for Deciding about Tone
- Consider Using an Occasional Contraction
- Address Readers Directly
- Use I and We When Appropriate
- Prefer the Active Voice
- Emphasize the Positive
- Avoid an Overly Informal Tone
- Avoid Personal Bias
- Avoid Biased Language
- Guidelines for Avoiding Biased Language
- Global, Legal, and Ethical Implications of Style and Tone
- Digital Writing and Editing
- Checklist Style
- Projects
- Editing for Clarity
- Chapter 12: Designing Visual Information
- Why Visuals Matter
- When to Use Visuals and How to Choose the Right Ones
- When to Use Visuals
- Types of Visuals to Consider
- Choosing the Right Visual
- Using Software to Create Visuals
- Tables
- How to Construct a Table
- Graphs
- Bar Graphs
- Simple Bar Graph
- Multiple-Bar Graph
- Horizontal-Bar Graph
- Stacked-Bar Graph
- 100 Percent Bar Graph
- 3-D Bar Graph
- Line Graphs
- Simple Line Graph
- Multiline Graph
- Deviation Line Graph
- Band or Area Graph
- Multiple-Band Graph
- Guidelines for Creating Tables and Graphs
- Bar Graphs
- Charts
- Pie Charts
- Organization Charts
- Flowcharts
- Tree Charts
- Gantt and PERT Charts
- Pictograms
- Guidelines for Creating Charts
- Graphic Illustrations
- Diagrams
- Exploded Diagrams
- Cutaway Diagrams
- Block Diagrams
- Photographs
- Maps
- Symbols and Icons
- Infographics
- Guidelines for Creating Graphic Illustrations
- Diagrams
- Using Color and Presenting Visuals
- Use Color to Organize
- Use Color to Orient
- Use Color to Emphasize
- Guidelines for Incorporating Color
- Presenting Visuals
- Guidelines for Presenting Visuals
- Ethical Considerations
- Present the Real Picture
- Present the Complete Picture
- Don’t Mistake Distortion for Emphasis
- Use Copyright Free Visuals or Credit the Work of Others
- Guidelines for Obtaining and Citing Visual Material
- Social Media and Cultural Considerations
- Checklist Visuals
- Projects
- Chapter 13: Designing Pages and Documents
- Page Design in Print and Digital Workplace Documents
- Design Skills Needed by Technical Communicators
- Word Processing and Desktop Publishing
- Using Styles and Templates
- Using Style Guides and Style Sheets
- Creating a Design That Works for Your Readers
- Shaping the Page
- Provide Page Numbers, Headers, and Footers
- Use A Grid
- Use White Space to Create Areas of Emphasis
- Provide Ample Margins
- Keep Line Length Reasonable
- Keep Line Spacing Consistent
- Tailor Each Paragraph to its Purpose
- Make Lists for Easy Reading
- Guidelines for Shaping the Page
- Styling the Words and Letters
- Select an Appropriate Typeface
- Use Type Sizes that are Easy to Read
- Use Full Caps Sparingly
- Guidelines for Styling the Words and Letters
- Adding Emphasis
- Guidelines for Adding Emphasis
- Using Headings for Access and Orientation
- Lay out Headings by Level
- Decide how to Phrase your Headings
- Make Headings Visually Consistent and Grammatically Parallel
- Guidelines for Using Headings
- Shaping the Page
- Audience Considerations in Page Design
- Designing Digital Documents
- Adobe Acrobat™ and PDF files
- Web Pages
- Tablets, Smartphones, and E-reader Pages
- Social Media Posts
- Checklist Page Design
- Projects
- Chapter 14: Email
- Email Basics and Types
- Considering Audience and Purpose
- Email Parts and Format
- Email Style and Tone
- Interpersonal Issues and Email
- Choose the Right Approach for the Situation
- Email and External Audiences
- Ethical, Legal, and Global Issues When Using Email
- Guidelines for Writing and Using Email
- Checklist Email
- Projects
- Chapter 15: Workplace Memos and Letters
- Memo Basics, Audience, and Purpose
- Memo Parts and Format
- Memo Tone
- Common Types of Memos
- Transmittal Memo
- Summary or Follow-up Memo
- Routine Miscellaneous Memo
- Guidelines for Memos
- Checklist Memos
- Letter Basics, Audience, and Purpose
- Letter Parts, Formats, and Design Elements
- Standard Parts
- Heading and Date
- Inside Address
- Salutation
- Text
- Complimentary Closing
- Signature
- Optional Parts
- Attention Line
- Subject Line
- Typist’s Notation
- Enclosure Notation
- Copy (or Distribution) Notation
- Postscript
- Formats and Design Features
- Letter Format
- Quality Stationery
- Uniform Margins and Spacing
- Headers for Subsequent Pages
- The Envelope
- Standard Parts
- Letter Tone
- Establish and Maintain a “You” Perspective
- Be Polite and Tactful
- Use Plain English
- Decide on a Direct or Indirect Organizing Pattern
- Global and Ethical Considerations When Writing Letters
- Guidelines for Letters in General
- Conveying Bad or Unwelcome News in Letters
- Common Types of Letters
- Inquiry Letters
- Guidelines for Conveying Bad News
- Guidelines for Inquiry Letters
- Claim Letters
- Guidelines for Claim Letters
- Sales Letters
- Guidelines for Sales Letters
- Adjustment Letters
- Guidelines for Adjustment Letters
- Checklist Letters
- Projects
- Assessing Your Skills and Aptitudes
- Researching the Job Market
- Plan Your Strategy
- Focus Your Search
- Explore Employment Resources
- Learn to Network
- Résumés
- Parts of a Résumé
- Contact Information
- Career Objectives
- Education
- Work Experience
- Personal Data and Interests
- References
- Portfolios
- Using Templates
- Organizing Your Résumé
- Guidelines for Writing and Designing Your Résumé
- Parts of a Résumé
- Application Letters
- Solicited Application Letters
- Unsolicited Application Letters
- Guidelines for Application Letters
- Digital and Print Job Application Materials
- Consider this Your Social Media Profile and the Job Search
- Guidelines for Online Job Applications
- Dossiers, Portfolios, and E-Portfolios
- Dossiers
- Portfolios and E-portfolios
- Guidelines for Dossiers, Portfolios, and E-Portfolios
- Interviews and Follow-Up Communication
- Interviews
- Follow-Up Communication
- Thank you Notes
- Acceptance or Refusal Letters
- Guidelines for Interviews and Follow-Up Communication
- Checklist Résumés
- Checklist Application Letters
- Checklist Supporting Materials
- Projects
- Considering Audience and Purpose
- Legal, Ethical, Societal, and Global Implications
- Types of Definition
- Parenthetical Definitions
- Sentence Definitions
- Expanded Definitions
- Methods for Expanding Definitions
- Etymology
- History
- Negation
- Operating Principle
- Analysis of Parts
- Visuals
- Comparison and Contrast
- Required Conditions
- Examples
- Using Multiple Expansion Methods
- An Expanded Definition for Semitechnical Readers
- An Expanded Definition for Nontechnical Readers
- Guidelines for Definitions
- Considering Audience and Purpose
- Objectivity in Technical Descriptions
- Elements of Descriptions
- Clear and Limiting Title
- Appropriate Level of Detail and Technicality
- Visuals
- Clearest Descriptive Sequence
- Spatial Sequence
- Functional Sequence
- Chronological Sequence
- A Complex Product Description
- A Complex Process Description
- Guidelines for Descriptions
- Types of Specifications
- Considering Audience and Purpose
- Guidelines for Specifications
- Guidelines for Technical Marketing Materials
- Considering Audience and Purpose
- Formats for Instructional Documents
- Faulty Instructions and Legal Liability
- Elements of Effective Instructions
- Clear and Limiting Title
- Informed and Accurate Content
- Visuals
- Appropriate Level of Detail and Technicality
- Provide Background
- Provide Adequate Detail
- Offer Examples
- Guidelines for Providing Appropriate Detail in Instructions
- Include Troubleshooting Advice
- Logically Ordered Steps
- Notes and Hazard Notices
- Readability
- Use Direct Address, Active Voice, and Imperative Mood
- Use Short and Logically Shaped Sentences
- Use Parallel Phrasing
- Phrase Instructions Affirmatively
- Use Transitions to Mark Time and Sequence
- Effective Design
- Guidelines for Designing Instructions
- Introduction-Body-Conclusion Structure
- Introduction
- Body: Required Steps
- Conclusion
- Online Help
- Social Media Instructions
- Usability and the User Experience
- Approaches for Evaluating a Document’s Usability
- Think-Aloud Evaluation
- Focus Groups
- Informal Versus Formal Reports
- Informational Versus Analytical Reports
- Types of Informational Reports
- Progress Reports
- Guidelines for Progress Reports
- Periodic Activity Reports
- Guidelines for Periodic Activity Reports
- Trip Reports
- Guidelines for Trip Reports
- Meeting Minutes
- Guidelines for Meeting Minutes
- Types of Analytical Reports
- Feasibility Reports
- Guidelines for Feasibility Reports
- Recommendation Reports
- Guidelines for Recommendation Reports
- Justification Reports
- Guidelines for Justification Reports
- Peer Review Reports
- Guidelines for Peer Review Reports
- Checklist Informal Reports
- Projects
- Considering Audience and Purpose
- Typical Analytical Problems
- Causal Analysis: “Why Does X Happen?”
- Case: The Reasoning Process in Causal Analysis
- Comparative Analysis: “Is X OR Y Better for Our Needs?”
- Case: The Reasoning Process in Comparative Analysis
- Feasibility Analysis: “Is This a Good Idea?”
- Case: The Reasoning Process in Feasibility Analysis
- Combining Types of Analysis
- Elements of an Effective Analysis
- Clearly Identified Problem or Purpose
- Adequate but Not Excessive Data
- Accurate and Balanced Data
- Fully Interpreted Data
- Subordination of Personal Bias
- Appropriate Visuals
- Valid Conclusions and Recommendations
- Self-Assessment
- Structuring a Formal Report
- Introduction
- Body
- Sources of EMF Exposure
- Physiologic Effects and Health Risks from EMF Exposure
- Debate Over Quality, Cost, and Status of EMF Research
- Views from the Power Industry and The Public
- Risk-Avoidance Measures being Taken
- Conclusion
- Summary and Overall Interpretation of Findings
- Recommendations
- Front Matter
- Letter of Transmittal
- Title Page
- Table of Contents
- List of Tables and Figures
- Abstract or Executive Summary
- Text of the Report
- End Matter
- Glossary
- Appendices
- References or Works Cited List
- The Situation
- Audience and Use Profile
- Guidelines for Reasoning through an Analytical Problem
- Considering Audience and Purpose
- The Proposal Process
- Case: Submitting a Competitive Proposal
- Types of Proposals
- Planning Proposals
- Research Proposals
- Sales Proposals
- Elements of a Persuasive Proposal
- A Forecasting Title or Subject Line
- Background Information
- Statement of the Problem
- Description of Solution
- A Clear Focus on Benefits
- Honest and Supportable Claims
- Appropriate Detail
- Readability
- A Tone That Connects with Readers
- Visuals
- Accessible Page Design
- Supplements Tailored for a Diverse Audience
- Proper Citation of Sources and Contributors
- Structuring a Proposal
- Introduction
- Body
- Conclusion
- A Situation Requiring a Formal Proposal
- The Situation
- Audience and Use Profile
- Guidelines for Proposals
- Checklist Proposals
- Projects
- Advantages and Drawbacks of Oral Presentations
- Avoiding Presentation Pitfalls
- Planning Your Presentation
- Analyze Your Audience and Purpose
- Analyze Your Speaking Situation
- Select a Type of Presentation
- Informative Presentations
- Training/Instructional Presentations
- Persuasive Presentations
- Action Plan Presentations
- Sales Presentations
- Select a Delivery Method
- The Memorized Delivery
- The Impromptu Delivery
- The Scripted Delivery
- The Extemporaneous Delivery
- Research Your Topic
- Aim for Simplicity and Conciseness
- Anticipate Audience Questions
- Outline Your Presentation
- Introduction
- Body
- Conclusion
- Decide Which Visuals to Use and Where to Use Them
- Create a Storyboard
- Decide Which Visuals You Can Realistically Create
- Be Selective
- Make Visuals Easy to Read and Understand
- Use the Right App to Prepare your Visuals
- Choose the Right Media Format
- When and How to Use Handouts
- Ethics and the Use of Presentation Apps
- Case: PowerPoint and the Space Shuttle Columbia Disaster
- Guidelines for Using Presentation Apps
- Rehearse Your Delivery
- Check the Room and Setting Beforehand
- Cultivate the Human Landscape
- Get to Know your Audience
- Be Reasonable
- Display Enthusiasm and Confidence
- Don’t Preach
- Keep Your Listeners Oriented
- Open with a Clear and Engaging Introduction
- Give Concrete Examples
- Provide Explicit Transitions
- Review and Interpret
- Plan for How You Will Use Any Noncomputer Visual Aids
- Prepare
- Organize
- Avoid Listener Distraction
- Manage Your Presentation Style
- Use Natural Movements and Reasonable Postures
- Adjust Volume, Pronunciation, and Rate
- Maintain Eye Contact
- Manage Your Speaking Situation
- Be Responsive to Listener Feedback
- Consider this Cross-Cultural Audiences May Have Specific Expectations
- Stick to your Plan
- Leave Listeners with Something to Remember
- Allow Time for Questions and Answers (Q & A)
- Guidelines for Delivering an Oral Presentation and Managing Listener Questions
- Guidelines for Video Conferencing
- Considering Audience and Purpose
- Blogs
- Internal Blogs
- External Blogs
- Wikis
- Internal Wikis
- External Wikis
- Guidelines for Writing and Using Blogs and Wikis
- Web Pages
- How People Read Web Pages
- Writing and Designing for the Web
- Guidelines for Writing Web Pages
- Guidelines for Designing Web Pages
- Techniques and Technologies for Creating Web Sites
- Planning Web Sites Using Storyboarding
- Teamwork When Creating Web Sites
- Tools for Creating Web Pages
- Global, Ethical, and Legal Considerations
- Global Considerations
- Ethical Considerations
- Legal Considerations
- Guidelines for Global, Ethical, and Legal Considerations on the Web
- Checklist Writing and Designing for Blogs, Wikis, and the Web
- Projects
- Considering Audience and Purpose
- Audience as Contributor
- Personal Versus Workplace Uses of Social Media
- Using Social Media for Technical Communication
- Customer Review Sites
- Google+
- LinkedIn and Other Job Sites
- YouTube
- Instructional Videos for Social Media
- Guidelines for Creating Instructional Videos for Social Media
- Credibility and Legal Issues
- Guidelines for Writing and Using Social Media
- Checklist Social Media
- Projects
- Appendix A: A Quick Guide to Documentation
- Taking Notes
- Guidelines for Taking Notes
- Quoting the Work of Others
- Guidelines for Quoting
- Paraphrasing the Work of Others
- Guidelines for Paraphrasing
- What You Should Document
- How You Should Document
- MLA Documentation Style
- MLA Parenthetical References
- MLA Works Cited Entries
- MLA Sample Works Cited Pages
- Discussion of Figure A.4
- APA Documentation Style
- APA Parenthetical References
- APA Reference List Entries
- APA Sample Reference List
- Discussion of Figure A.5
- Taking Notes
- Grammar
- Sentence Fragments
- Run-On Sentences
- Comma Splices
- Faulty Agreement—Subject and Verb
- Faulty Agreement—Pronoun and Referent
- Dangling and Misplaced Modifiers
- Faulty Parallelism
- Faulty Coordination
- Faulty Subordination
- Faulty Pronoun Case
- Punctuation
- Period
- Question Mark
- Exclamation Point
- Semicolon
- Colon
- Comma
- Apostrophe
- Quotation Marks
- Ellipses
- Brackets
- Italics
- Parentheses
- Dashes
- Mechanics
- Abbreviation
- Hyphenation
- Capitalization
- Numbers and Numerals
- Spelling
- Usage
- Transitions
- Use Transitional Expressions
- Repeat Key Words and Phrases
- Use Forecasting Statements
- Lists
- Embedded Lists
- Vertical Lists
- A
- B
- C
- D
- E
- F
- G
- H
- I
- J
- L
- M
- N
- O
- P
- Q
- R
- S
- T
- U
- V
- W
- X-Y-Z
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- Möguleiki á tengingu við annað stafrænt og gagnvirkt efni, svo sem myndbönd eða spurningar úr efninu
- Auðvelt að afrita og líma efni/texta fyrir t.d. heimaverkefni eða ritgerðir
- Styður tækni sem hjálpar nemendum með sjón- eða heyrnarskerðingu
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