Efnisyfirlit

• Brief Contents
• Contents
• Preface
• About the Authors
• Acknowledgements
• Part 1: Introduction to Management
  • Chapter 1: Introduction to Management
    • Why Innovative Management Matters
    • The Definition of Management
    • The Four Management Functions
    • Organizational Performance
    • Management Skills
    • Management Types
    • What Is It Like to Be a Manager?
    • When Does a Manager Find the Time to Manage the Business?
    • Managing in Small Businesses and Non-Profit Organizations
    • State-of-the-Art Management Competences
    • Discussion Questions
    • Apply Your Skills: Ethical Dilemma
    • Apply Your Skills: Case for Critical Analysis
    • End Notes
  • Chapter 2: The Evolution of Management Thinking
    • Management and Organization
    • Classical Perspective
    • Humanistic Perspective
    • Recent Historical Trends
    • Innovative Management Thinking for a Changing World
    • Social Media Programs
    • Customer Relationship Management
    • Supply Chain Management
    • Discussion Questions
    • Apply Your Skills: Ethical Dilemma
    • Apply Your Skills: Case for Critical Analysis
    • End Notes
    • Part 1: Integrative Case: James Dyson and the Electric Vehicle Revolution
• Part 2: Managing External and Internal Environments
  • Chapter 3: The Organization and Corporate Culture
    • Introduction
    • The External Environment
    • Organization-Environment Relationship
    • The Internal Environment: Corporate Culture
    • Types of Culture
    • Shaping Corporate Culture for Innovative Response
    • Discussion Questions
    • Apply Your Skills: Ethical Dilemma
    • Apply Your Skills: Case for Critical Analysis
    • End Notes
  • Chapter 4: The Dynamics of Alternative Organizational Forms
    • Organizing the Vertical Structure
    • Departmentalization
    • Organizing for Horizontal Coordination
    • Factors Shaping Structure
    • Outsourcing of Services
    • Discussion Questions
    • Apply Your Skills: Ethical Dilemma
    • Apply Your Skills: Case for Critical Analysis
    • End Notes
  • Chapter 5: Managing in a Global Environment
    • Are We in a Borderless World?
    • Multinational Corporations
    • Getting Started Internationally
    • The International Business Environment
    • Economic Environment
    • The Legal-Political Environment
    • The Sociocultural Environment
    • Changing International Landscape
    • International Trade Alliances
    • Discussion Questions
    • Apply Your Skills: Ethical Dilemma
    • Apply Your Skills: Case for Critical Analysis
    • End Notes
  • Chapter 6: Managing Ethics and Social Corporate Governance
    • What Are Managerial Ethics?
    • Ethical Management Today
    • Ethical Dilemmas: What Would You Do?
    • Criteria for Ethical Decision-Making
    • The Individual Manager and Ethical Choices
    • What Is Corporate Social Responsibility?
    • Evaluating Corporate Social Responsibility
    • Managing Company Ethics and Social Responsibility
    • The Business Case for Ethics and Social Responsibility
    • Discussion Questions
    • Apply Your Skills: Ethical Dilemma
    • Apply Your Skills: Case for Critical Analysis
    • End Notes
    • Part 2: Integrative Case: Rehumanizing Poult Biscuits: Empowering Factory Workers
• Part 3: Planning
  • Chapter 7: Managerial Planning and Goal Setting
    • Goal Setting and Planning Overview
    • Goal Setting in Organizations
    • Operational Planning
    • Benefits and Limitations of Planning
    • Planning for a Turbulent Environment
    • Innovative Approaches to Planning
    • Discussion Questions
    • Apply Your Skills: Ethical Dilemma
    • Apply Your Skills: Case for Critical Analysis
    • End Notes
  • Chapter 8: Strategy Formulation and Execution
    • Thinking Strategically
    • What Is Strategic Management?
    • The Strategic Management Process
    • Formulating Corporate-Level Strategy
    • Formulating Business-Level Strategy
    • Formulating Functional-Level Strategy
    • Global Strategy
    • Strategy Execution
    • Discussion Questions
    • Apply Your Skills: Ethical Dilemma
    • Apply Your Skills: Case for Critical Analysis
    • End Notes
  • Chapter 9: Managerial Decision-Making
    • Types of Decisions and Problems
    • Decision-Making Models
    • Decision-Making Steps
    • Personal Decision Framework
    • Why Do Managers Make Poor Decisions?
    • Innovative Decision-Making
    • Discussion Questions
    • Apply Your Skills: Ethical Dilemma
    • Apply Your Skills: Case for Critical Analysis
    • End Notes
    • Part 3: Integrative Case: The European Commission
• Part 4: Organizing
  • Chapter 10: Managing Small Business Start-Ups
    • What Is Entrepreneurship?
    • Impact of Entrepreneurial Companies
    • Who Are Entrepreneurs?
    • Social Entrepreneurship
    • Launching an Entrepreneurial Start-Up
    • Managing a Growing Business
    • Discussion Questions
    • Apply Your Skills: Ethical Dilemma
    • Apply Your Skills: Case for Critical Analysis
    • End Notes
  • Chapter 11: Managing Change and Innovation
    • Innovation and the Changing Workplace
    • Changing Things: New Products and Technologies
    • Changing People and Culture
    • Implementing Change
    • Discussion Questions
    • Apply Your Skills: Ethical Dilemma
    • Apply Your Skills: Case for Critical Analysis
    • End Notes
  • Chapter 12: Managing Corporate Diversity
    • Diversity in the Workplace
    • Managing Diversity
    • Factors Shaping Personal Bias
    • Factors Affecting Women's Careers
    • Achieving Cultural Competence
    • Diversity Initiatives and Programmes
    • Discussion Questions
    • Apply Your Skills: Ethical Dilemma
    • Apply Your Skills: Case for Critical Analysis
    • End Notes
    • Part 4: Integrative Case: Hermes
• Part 5: Leading
  • Chapter 13: Leadership
    • The Nature of Leadership
    • Contemporary Leadership
    • From Management to Leadership
    • Leadership Traits
    • Behavioural Approaches
    • Contingency Approaches
    • Charismatic and Transformational Leadership
    • Followership
    • Power and Influence
    • Discussion Questions
    • Apply Your Skills: Ethical Dilemma
    • Apply Your Skills: Case for Critical Analysis
    • End Notes
  • Chapter 14: Managing Human Resources
    • The Strategic Role of HRM
    • The Influence of Globalization on HRM
    • Determining and Attracting an Effective Workforce
    • Rewarding and Developing an Effective Workforce
    • Maintaining an Effective Workforce
    • Content Perspectives on Motivation
    • Process Perspectives on Motivation
    • Reinforcement Perspective on Motivation
    • Innovative Ideas for Motivating
    • Termination
    • Discussion Questions
    • Apply Your Skills: Ethical Dilemma
    • Apply Your Skills: Case for Critical Analysis
    • End Notes
  • Chapter 15: Managing Communication
    • Communication Is the Manager's Overarching Role
    • Communicating amongst People
    • Organizational Communication
    • Workplace Communication
    • Discussion Questions
    • Apply Your Skills: Ethical Dilemma
    • Apply Your Skills: Case for Critical Analysis
    • End Notes
  • Chapter 16: Leading Teams
    • The Value of Teams
    • The Dilemma of Teams
    • Model of Team Effectiveness
    • Virtual Teams
    • Team Characteristics
    • Team Processes
    • Managing Team Conflict
    • Discussion Questions
    • Apply Your Skills: Ethical Dilemma
    • Apply Your Skills: Case for Critical Analysis
    • End Notes
    • Part 5: Integrative Case: South Africa's Unjani Clinics
• Glossary
• Photo credits
• Company Index
• Subject Index

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