Online Access for Operations Management

Námskeið
- RKS.2106 Rekstrarstjórnun
- VIÐ404G Rekstrarstjórnun
.
Ensk lýsing:
Stevenson's Operations Management features integrated, up-to-date coverage of current topics and industry trends, while preserving the core concepts that have made the text the market leader in this course for over a decade. Stevenson's careful explanations and approachable format support students in understanding the important operations management concepts, as well as applying tools and methods with an emphasis on problem solving.
Lýsing:
This beloved and market-leading Operations Management book has been completely updated in the 14th edition and provides a clear presentation of the field of Operations Management with current real-world examples and thoughtful student pedagogy. The comprehensive breadth of content is presented in more modular flexible chapters, so it may be used for different course levels ranging from undergrad to executive education.
That flexibility allows for the choice of more or less quantitative material and flexibility in order of presentation since chapters do not depend on sequence. The topics covered include both strategic issues and practical applications. Among the topics are forecasting, product and service design, capacity planning, management of quality and quality control, inventory management, scheduling, supply chain management, and project management.
Annað
- Höfundur: William J Stevenson
- Útgáfa:14
- Útgáfudagur: 01-05-2020
- Hægt að prenta út 2 bls.
- Hægt að afrita 2 bls.
- Format:ePub
- ISBN 13: 9781260590654
- Print ISBN: 9781260575712
- ISBN 10: 1260590658
Efnisyfirlit
- Cover
- Halftitle
- Title
- Copyright
- The McGraw-Hill Series in Operations and Decision Sciences
- Preface
- Walkthrough
- Connect
- Note to Students
- Brief Contents
- Contents
- Operations Management
- 1 Introduction to Operations Management
- Introduction
- Production of Goods Versus Providing Services
- Why Learn About Operations Management?
- Career Opportunities and Professional Societies
- Process Management
- The Scope of Operations Management
- Reading: Why Manufacturing Matters
- Operations Management and Decision Making
- Reading: Analytics
- The Historical Evolution of Operations Management
- Operations Today
- Reading: Agility Creates a Competitive Edge
- Key Issues for Today’s Business Operations
- Readings: Sustainable Kisses
- Diet and the Environment: Vegetarian vs. Nonvegetarian
- Operations Tour: Wegmans Food Markets
- Summary
- Key Points
- Key Terms
- Discussion and Review Questions
- Taking Stock
- Critical Thinking Exercises
- Case: Hazel
- Selected Bibliography and Further Readings
- Problem-Solving Guide
- 2 Competitiveness, Strategy, and Productivity
- Introduction
- Competitiveness
- Mission and Strategies
- Readings: Amazon Ranks High in Customer Service
- Low Inventory Can Increase Agility
- Operations Strategy
- Implications of Organization Strategy for Operations Management
- Transforming Strategy into Action: The Balanced Scorecard
- Productivity
- Readings: Why Productivity Matters
- Dutch Tomato Growers’ Productivity Advantage
- Productivity Improvement
- Summary
- Key Points
- Key Terms
- Solved Problems
- Discussion and Review Questions
- Taking Stock
- Critical Thinking Exercises
- Problems
- Cases: Home-Style Cookies
- Hazel Revisited
- “Your Garden Gloves”
- Girlfriend Collective
- Operations Tour: The U.S. Postal Service
- Selected Bibliography and Further Readings
- 3 Forecasting
- Introduction
- Features Common to All Forecasts
- Elements of a Good Forecast
- Forecasting and the Supply Chain
- Steps in the Forecasting Process
- Approaches to Forecasting
- Qualitative Forecasts
- Forecasts Based on Time-Series Data
- Associative Forecasting Techniques
- Reading: Lilacs
- Forecast Accuracy
- Reading: High Forecasts Can be Bad News
- Monitoring Forecast Error
- Choosing a Forecasting Technique
- Using Forecast Information
- Computer Software in Forecasting
- Operations Strategy
- Reading: Gazing at the Crystal Ball
- Summary
- Key Points
- Key Terms
- Solved Problems
- Discussion and Review Questions
- Taking Stock
- Critical Thinking Exercises
- Problems
- Cases: M&L Manufacturing
- Highline Financial Services, Ltd.
- Selected Bibliography and Further Readings
- 4 Product and Service Design
- Reading: Design as a Business Strategy
- Introduction
- Reading: Dutch Boy Brushes Up Its Paints
- Idea Generation
- Reading: Vlasic’s Big Pickle Slices
- Legal and Ethical Considerations
- Human Factors
- Cultural Factors
- Reading: Green Tea Ice Cream? Kale Soup?
- Global Product and Service Design
- Environmental Factors: Sustainability
- Readings: Kraft Foods’ Recipe for Sustainability
- China Clamps Down on Recyclables
- Recycle City: Maria’s Market
- Other Design Considerations
- Readings: Lego A/S in the Pink
- Fast-Food Chains Adopt Mass Customization
- Phases in Product Design and Development
- Designing for Production
- Service Design
- Reading: The Challenges of Managing Services
- Operations Strategy
- Summary
- Key Points
- Key Terms
- Discussion and Review Questions
- Taking Stock
- Critical Thinking Exercises
- Problems
- Operations Tour: High Acres Landfill
- Selected Bibliography and Further Readings
- SUPPLEMENT TO CHAPTER 4: Reliability
- 5 Strategic Capacity Planning for Products and Services
- Introduction
- Reading: Excess Capacity Can Be Bad News!
- Capacity Decisions Are Strategic
- Defining and Measuring Capacity
- Determinants of Effective Capacity
- Strategy Formulation
- Forecasting Capacity Requirements
- Additional Challenges of Planning Service Capacity
- Do It In-House or Outsource It?
- Reading: My Compliments to the Chef, Er, Buyer
- Developing Capacity Strategies
- Constraint Management
- Evaluating Alternatives
- Operations Strategy
- Summary
- Key Points
- Key Terms
- Solved Problems
- Discussion and Review Questions
- Taking Stock
- Critical Thinking Exercises
- Problems
- Case: Outsourcing of Hospital Services
- Selected Bibliography and Further Readings
- SUPPLEMENT TO CHAPTER 5: Decision Theory
- Introduction
- 6 Process Selection and Facility Layout
- Introduction
- Process Selection
- Operations Tour: Morton Salt
- Technology
- Readings: Foxconn Shifts Its Focus to Automation
- Zipline Drones Save Lives in Rwanda
- Self-Driving Vehicles
- Process Strategy
- Strategic Resource Organization: Facilities Layout
- Reading: A Safe Hospital Room of the Future
- Designing Product Layouts: Line Balancing
- Reading: BMW’s Strategy: Flexibility
- Designing Process Layouts
- Summary
- Key Points
- Key Terms
- Solved Problems
- Discussion and Review Questions
- Taking Stock
- Critical Thinking Exercises
- Problems
- Selected Bibliography and Further Readings
- 7 Work Design and Measurement
- Introduction
- Job Design
- Quality of Work Life
- Methods Analysis
- Reading: Taylor’s Techniques Help UPS
- Motion Study
- Work Measurement
- Operations Strategy
- Summary
- Key Points
- Key Terms
- Solved Problems
- Discussion and Review Questions
- Taking Stock
- Critical Thinking Exercises
- Problems
- Selected Bibliography and Further Readings
- SUPPLEMENT TO CHAPTER 7: Learning Curves
- 8 Location Planning and Analysis
- The Need for Location Decisions
- The Nature of Location Decisions
- Global Locations
- Reading: Coffee?
- General Procedure for Making Location Decisions
- Identifying a Country, Region, Community, and Site
- Service and Retail Locations
- Evaluating Location Alternatives
- Summary
- Key Points
- Key Terms
- Solved Problems
- Discussion and Review Questions
- Taking Stock
- Critical Thinking Exercises
- Problems
- Case: Hello, Walmart?
- Selected Bibliography and Further Readings
- 9 Management of Quality
- Introduction
- The Evolution of Quality Management
- The Foundations of Modern Quality Management: The Gurus
- Insights on Quality Management
- Readings: American Fast-Food Restaurants Are Having Success in China
- Hyundai: Exceeding Expectations
- Quality and Performance Excellence Awards
- Quality Certification
- Quality and the Supply Chain
- Total Quality Management
- Problem Solving and Process Improvement
- Quality Tools
- Operations Strategy
- Summary
- Key Points
- Key Terms
- Solved Problem
- Discussion and Review Questions
- Taking Stock
- Critical Thinking Exercises
- Problems
- Cases: Chick-n-Gravy Dinner Line
- Tip Top Markets
- Selected Bibliography and Further Readings
- 10 Quality Control
- Introduction
- Inspection
- Reading: Falsified Inspection Reports Create Major Risks and Job Losses
- Statistical Process Control
- Process Capability
- Readings: RFID Chips Might Cut Drug Errors in Hospitals
- Operations Strategy
- Summary
- Key Points
- Key Terms
- Solved Problems
- Discussion and Review Questions
- Taking Stock
- Critical Thinking Exercises
- Problems
- Cases: Toys, Inc.
- Tiger Tools
- Selected Bibliography and Further Readings
- 11 Aggregate Planning and Master Scheduling
- Introduction
- Reading: Duplicate Orders Can Lead to Excess Capacity
- Basic Strategies for Meeting Uneven Demand
- Techniques for Aggregate Planning
- Aggregate Planning in Services
- Disaggregating the Aggregate Plan
- Master Scheduling
- The Master Scheduling Process
- Summary
- Key Points
- Key Terms
- Solved Problems
- Discussion and Review Questions
- Taking Stock
- Critical Thinking Exercises
- Problems
- Case: Eight Glasses a Day (EGAD)
- Selected Bibliography and Further Readings
- Introduction
- 12 Inventory Management
- Introduction
- Reading: $$$
- The Nature and Importance of Inventories
- Requirements for Effective Inventory Management
- Readings: Radio Frequency Identification (RFID) Tags
- Catch Them Before They Steal! Reducing Inventory Loss With an Assist From AI
- Drones Can Help With Inventory Management in Warehouses
- Inventory Ordering Policies
- How Much to Order: Economic Order Quantity Models
- Reorder Point Ordering
- How Much to Order: Fixed-Order-Interval Model
- The Single-Period Model
- Operations Strategy
- Summary
- Key Points
- Key Terms
- Solved Problems
- Discussion and Review Questions
- Taking Stock
- Critical Thinking Exercises
- Problems
- Cases: UPD Manufacturing
- Grill Rite
- Farmers Restaurant
- Operations Tours: Bruegger’s Bagel Bakery
- PSC, INC.
- Selected Bibliography and Further Readings
- Introduction
- 13 MRP and ERP
- Introduction
- An Overview of MRP
- MRP Inputs
- MRP Processing
- MRP Outputs
- Other Considerations
- MRP in Services
- Benefits and Requirements of MRP
- MRP II
- Capacity Requirements Planning
- ERP
- Readings: The ABCS of ERP
- 11 Common ERP Mistakes and How to Avoid Them
- Operations Strategy
- Summary
- Key Points
- Key Terms
- Solved Problems
- Discussion and Review Questions
- Taking Stock
- Critical Thinking Exercises
- Problems
- Cases: Promotional Novelties
- DMD Enterprises
- Operations Tour: Stickley Furniture
- Selected Bibliography and Further Readings
- 14 JIT and Lean Operations
- Introduction
- Reading: Toyota Recalls
- Supporting Goals
- Building Blocks
- Reading: General Mills Studied NASCAR Pit Crew to Reduce Changeover Time
- Lean Tools
- Reading: Gemba Walks
- Transitioning to a Lean System
- Lean Services
- JIT II
- Operations Strategy
- Summary
- Key Points
- Key Terms
- Solved Problems
- Discussion and Review Questions
- Taking Stock
- Critical Thinking Exercises
- Problems
- Case: Level Operations
- Operations Tour: Boeing
- Selected Bibliography and Further Readings
- SUPPLEMENT TO CHAPTER 14: Maintenance
- Introduction
- 15 Supply Chain Management
- Introduction
- Trends in Supply Chain Management
- Readings: Walmart Focuses on Its Supply Chain
- Supply Chain Transparency
- At 3M, a Long Road Became a Shorter Road
- Global Supply Chains
- ERP and Supply Chain Management
- Ethics and the Supply Chain
- Small Businesses
- Management Responsibilities
- Procurement
- E-Business
- Supplier Management
- Inventory Management
- Order Fulfillment
- Logistics
- Operations Tour: Wegmans’ Shipping System
- Readings: UPS Sets the Pace for Deliveries and Safe Driving
- Springdale Farm
- Active, Semi-Passive, and Passive RFID Tags
- Creating an Effective Supply Chain
- Readings: Clicks or Bricks, or Both?
- Easy Returns
- Strategy
- Summary
- Key Points
- Key Terms
- Discussion and Review Questions
- Taking Stock
- Critical Thinking Exercises
- Problems
- Case: Mastertag
- Selected Bibliography and Further Readings
- 16 Scheduling
- Scheduling Operations
- Scheduling in Low-Volume Systems
- Scheduling Services
- Operations Strategy
- Summary
- Key Points
- Key Terms
- Solved Problems
- Discussion and Review Questions
- Taking Stock
- Critical Thinking Exercises
- Problems
- Case: Hi-Ho, Yo-Yo, Inc.
- Selected Bibliography and Further Readings
- 17 Project Management
- Introduction
- Project Life Cycle
- Behavioral Aspects of Project Management
- Reading: Artificial Intelligence Will Help Project Managers
- Work Breakdown Structure
- Planning and Scheduling with Gantt Charts
- PERT and CPM
- Deterministic Time Estimates
- A Computing Algorithm
- Probabilistic Time Estimates
- Determining Path Probabilities
- Simulation
- Budget Control
- Time–Cost Trade-Offs: Crashing
- Advantages of Using Pert and Potential Sources of Error
- Critical Chain Project Management
- Other Topics in Project Management
- Project Management Software
- Operations Strategy
- Risk Management
- Summary
- Key Points
- Key Terms
- Solved Problems
- Discussion and Review Questions
- Taking Stock
- Critical Thinking Exercises
- Problems
- Case: Time, Please
- Selected Bibliography and Further Readings
- 18 Management of Waiting Lines
- Why Is There Waiting?
- Reading: New Yorkers Do Not Like Waiting in Line
- Managerial Implications of Waiting Lines
- Goal of Waiting-Line Management
- Characteristics of Waiting Lines
- Measures of Waiting-Line Performance
- Queuing Models: Infinite-Source
- Queuing Model: Finite-Source
- Constraint Management
- The Psychology of Waiting
- Reading: David H. Maister on the Psychology of Waiting
- Operations Strategy
- Reading: Managing Waiting Lines at Disney World
- Summary
- Key Points
- Key Terms
- Solved Problems
- Discussion and Review Questions
- Taking Stock
- Critical Thinking Exercises
- Problems
- Case: Big Bank
- Selected Bibliography and Further Readings
- Why Is There Waiting?
- 19 Linear Programming
- Introduction
- Linear Programming Models
- Graphical Linear Programming
- The Simplex Method
- Computer Solutions
- Sensitivity Analysis
- Summary
- Key Points
- Key Terms
- Solved Problems
- Discussion and Review Questions
- Problems
- Cases: Son, Ltd.
- Custom Cabinets, Inc.
- Selected Bibliography and Further Readings
- APPENDIX A Answers to Selected Problems
- APPENDIX B Tables
- APPENDIX C Working with the Normal Distribution
- APPENDIX D Ten Things to Remember Beyond the Final Exam
- Company Index
- Subject Index
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- Gerð : 208
- Höfundur : 15117
- Útgáfuár : 2020
- Leyfi : 380