Efnisyfirlit

• Cover Page
• Title Page
• Copyright Page
• PREFACE
• ACKNOWLEDGMENTS
• 1 Digital Transformation Disrupts Companies, Competition, and Careers
  • Case 1.1 Opening Case: China’s Digitization Expands Business Opportunities and GDP
  • Introduction
  • 1.1 Doing Business in the On-Demand and Sharing Economies
    • Disruptive Digital Business Models
    • IT’s Role in the On-Demand and Sharing Economies
    • IT Business Objectives
  • 1.2 Business Process Improvement and Competition
    • What Is a Business Process?
    • Improving Business Processes
    • Don’t Automate, Obliterate!
    • Competition
  • 1.3 IT Innovation and Disruption
    • Social–Mobile–Analytics–Cloud (SMAC) Model
    • Technology Mega Trends
    • COVID-19 Accelerates Digital Transformation
    • Lessons Learned
  • 1.4 IT and You
    • On-Demand ‘Gig’ Workers
    • IT Adds Value to Your Performance and Career
    • Managing and Interpreting Big Data Are High Demand Skills
    • Becoming an Informed IT User
  • Case 1.2 Business Case: The IoT Comes to Sports
  • Case 1.3 Business Case: Retail Digital Transformation in Singapore
  • Case 1.4 Video Case: Creating a Digital Vision to Transform a Company and Improve the Customer Experience
• 2 Information Systems, IT Infrastructure, and the Cloud
  • Case 2.1 Opening Case: The Amazing Story of Tommy Flowers—Creator of the First Programmable Computer
  • Introduction
  • 2.1 IS Concepts and Classification
    • IT Adds Value
    • Six Components of an IS
    • Data, Information, Knowledge, and Wisdom
    • Types of Information Systems
    • Transaction Processing System
    • Management Information System
    • Decision Support Systems
    • Executive Information System
    • ISs Exist within Corporate Culture
  • 2.2 IT Infrastructure, IT Architecture, and Enterprise Architecture
    • Adding Value with an EA
    • Measuring EA Success
    • EA and Sustainability
    • Developing an EA
    • EA Must Be Dynamic and Evolving
  • 2.3 Data Centers and Cloud Computing
    • Data Centers
    • Data Virtualization
    • Cloud Computing
    • Cloud Infrastructure
    • Moving Workloads from the Enterprise to the Cloud
    • Cloud Services
    • Anything-as-a-Service (XaaS) Models
    • Selecting a Cloud Vendor
  • 2.4 Virtualization and Virtual Machines
    • What Is a Virtual Machine?
    • Types of Virtualization
    • Virtualization Characteristics and Benefits
  • Case 2.2. Business Case: BMW Becomes More Competitive with Private and Hybrid Clouds
  • Case 2.3 Video Case: Cloud Computing at Coca-Cola Is Changing Everything
• 3 Data Management, Data Warehouses, and Data Governance
  • Case 3.1 Opening Case: Asia Capital Reinsurance Leverages Data Analytics Platforms
  • Introduction
  • 3.1 Data Management
    • Database Technologies
  • 3.2 Databases
    • Centralized Databases
    • Distributed Databases
  • 3.3 Database Management System (DBMS)
    • Elements of a DBMS
    • Benefits of a DBMS
    • DBMS Vendor Rankings
  • 3.4 Data Warehouses and Data Marts
    • Moving Data from a Database to a Data Warehouse or a Data Mart
    • Building and Using a Data Warehouse
    • Real-Time Support from an Active Data Warehouse
    • Data Lakes
  • 3.5 Data Governance and Master Data Management (MDM)
    • Data Governance
    • Master Data and Master Data Management (MDM)
    • Benefits of Data Governance and Master Data Management
  • 3.6 Information Management
    • Data Life Cycle and Data Principles
    • Harnessing Scattered Data
    • Breaking Down Data Silos
    • Culture Must Change
    • Garbage In, Garbage Out
    • The Cost of Dirty Data
    • Business Benefits of Information Management
  • 3.7 Electronic Document, Record, and Content Management
    • Electronic Document Management
    • Electronic Document Management Systems
    • Electronic Records Management
    • Legal Duty to Retain Business Records
    • Electronic Records Management Systems
    • Enterprise Content Management
    • Enterprise Content Management Systems
    • Choosing an EDMS, ERMS, or ECMS
  • Case 3.2 Business Case: AgriDigital, Australia. Blockchain Supported Insights for Farmers
• 4 Networks, the Internet of Things (IoT), and Edge Computing
  • Case 4.1 Opening Case: Sony Builds an IPv6 Network to Fortify Competitive Edge
  • Introduction
  • 4.1 Network Fundamentals
    • Business Functions Supported by Computer Networks
    • Types of Networks
    • Local Area Network (LAN)
    • Wide Area Network (WAN)
    • Intranets, Extranets, and Virtual Private Networks
    • Transmission Media and Speed
    • Network Components
    • Circuit Switching vs. Packet Switching
    • Network Applications
  • 4.2 Wireless Networks and Standards
    • Differences Between 4G and 5G Networks
    • Advantages and Disadvantages of 5G
    • There Is a Growing Need for 5G
    • Wireless Network Standards
    • Wireless Connectivity
    • Wireless Networks Use Different Transmission Media
    • Wireless Network Technologies
  • 4.3 Mobile Computing, the Internet of Things (IoT), and Edge Computing
    • Mobile Network Drivers
    • Benefits of Mobile Computing
    • Mobile Technologies
    • Examples of NFC Applications and Their Potential Business Value
    • The Internet of Things
    • Factors Driving IoT
    • IoT Architecture
    • The Growth of IoT
    • Advantages and Disadvantages of IoT
    • Edge Computing
    • Edge Architecture and Apps
    • Industry Applications of Edge Computing
    • Choosing Mobile Computing Solutions
    • Networks Support Communication, Search, Collaboration, and Relationships
  • 4.4 Network Quality of Service
    • Net Neutrality
    • Quality of Service Models
  • Case 4.2 Business Case: Carnival Seeks to Keep Passengers Happier at Sea with IoT, NFC, and Edge Computing
• 5 Data Privacy and Cyber Security
  • Case 5.1 Opening Case: Yahoo Is Fined $117.5 Million for Worst Data Hacks in History
  • Introduction
  • 5.1 Data Privacy Concerns and Regulations
    • Confused, Concerned, and Out of Control
    • The Privacy Paradox
    • Privacy Rights Are Civil Rights
    • U.S. Consumer Protection Data Privacy Regulations
    • U.S. State-Level Privacy Laws
    • European Union’s General Data Protection Rules (GDPR)
    • The EU-U.S. Privacy Shield
    • Public Lack of Understanding
  • 5.2 Extent and Cost of Cyberattacks and Cyber Threats
    • Intentional Cyber Threats
    • Insider Threats and Privilege Misuse
    • What Motivates Cybercriminals?
    • Unintentional Cyber Threats
    • How Much Does a Cyberattack Really Cost an Organization?
  • 5.3 Cyberattack Targets and Consequences
    • Weak Passwords
    • Critical Infrastructure
    • Identity Theft
    • Shadow IT
    • Bring Your Own Device
    • Social Media
  • 5.4 Defending Against Cyberattacks and Managing Risk
    • Cyber Defense Strategies
    • Managing Risk
    • Securing Systems
    • Backup and Recovery
    • Business Continuity Planning
    • Disaster Recovery Services
  • 5.5 Regulatory Controls, Frameworks, and Models
    • General Defense Controls
    • Application Defense Controls
    • Auditing Information Systems
    • Government Regulations
    • Risk Management and IT Governance Frameworks
    • Industry Security Standards
    • IT Security Defense-In-Depth Model
  • Case 5.2 Business Case: LinkedIn Hack: Lessons Learned and Hidden Dangers
• 6 Business Intelligence, Data Science, and Data Analytics
  • Case 6.1 Opening Case: Financial Intelligence Fights Fraud
  • Introduction
  • 6.1 Business Intelligence and Data Science
    • Four Phases of Decision-Making
    • Data-Driven Decision-Making with Data Analytics
    • Traditional and Modern Business Intelligence (BI)
    • Adding Value with Traditional and Modern BI
    • Finding and Hiring BI Professionals
    • Software to Support BI Professionals
    • Data Science
    • Adding Value with Data Science
    • Building a Data Science Team
    • Software to Support the Data Science Team
  • 6.2 Big Data and Advanced Data Analytics
    • Big Data
    • The Four Vs of Big Data
    • Big Data Goals and Challenges
    • Predictive Data Analytics
    • Prescriptive Data Analytics
  • 6.3 Descriptive Data Analytics Tools
    • Data Mining
    • Data Visualization
    • Dashboards
    • Data Mashups for Actionable Dashboards
  • 6.4 Predictive and Prescriptive Data Analytics Methods and Techniques
    • Text Mining
    • Spatial Data Mining
    • Regression Modeling
    • Machine Learning
  • Case 6.2 Business Case: London Heathrow Airport Launches BI and Machine Learning to Improve Airfield Management, Predict Passenger Flow, and Transform Airport Security
  • Case 6.3 Video Case: The Beauty of Data Visualization
• 7 Social Media and Semantic Web Technology
  • Case 7.1 Opening Case: The Darkside of Digital Campaigns: Disinformation and Foreign Influence
  • Introduction
  • 7.1 Web 2.0—Social Web Technologies
    • The Constantly Changing Web
    • A Platform for Services and Social Interaction
    • Emergence of Social Applications, Networks, and Services
    • Why Managers Should Understand Web Technology
    • Communicating on the Web
    • Challenges and Opportunities for Business
  • 7.2 Social Web Tools and Applications
    • Social Networking Services (SNS)
    • E-commerce 2.0 and Social Commerce
    • Private Social Networks
    • Engaging Consumers with Blogs and Microblogs
    • Microblogs
    • Twitter
    • Consumer Mashups and RSS Technology
    • RSS Technology
    • Social Metrics and Monitoring Tools
    • Enterprise 2.0: Workplace Collaboration and Knowledge Sharing
    • Leveraging the Power of the Crowd: Crowdsourcing and Crowdfunding
    • Social Media Is More Than Facebook, YouTube, and Twitter
  • 7.3 Using Search Technology for Business Success
    • How Search Engines Work
    • How Crawler Search Engines Work
    • Why Search Is Important for Business
    • Enterprise Search
    • Recommendation Engines
    • Search Marketing
    • Web Search for Business
    • Emerging Search Technologies
  • 7.4 A Search for Meaning—Web 3.0 and Semantic Technology
    • What Is the Semantic Web?
    • The Language(s) of Web 3.0
    • Semantic Web and Semantic Search
    • Semantic Web for Business
  • 7.5 Recommendation Engines
  • Case 7.2 Recommending Wine to Online Customers
  • Case 7.3 Video Case: Power Searching with Google
• 8 Omnichannel Retailing, E-commerce, and Mobile Commerce Technology
  • Case 8.1 Opening Case: Amazon Pioneers New In-Store Retail Concept
  • Introduction
  • 8.1 Omnichannel Retailing
    • Keeping Up with Consumer Demands and Behavior
    • Digital Connections
    • Consumers Still Love to Shop in Stores
    • Supply Chain Is More Important Than Ever
    • The Omnichannel Retailing Concept
  • 8.2 In-Store Retail Technology
    • Changes in Consumer Shopping Behavior
    • In-Store Retailing Trends
    • In-Store Tech Improves Convenience and Enhances the Shopping Experience
  • 8.3 E-commerce—Online Retailing
    • Types of E-commerce Markets
    • Challenges to E-commerce
    • E-commerce Business and Strategic Planning
  • 8.4 Mobile Commerce
    • Mobile Advertising
    • Mobile Apps
    • Information: Competitive Advantage in Mobile Commerce
    • QR Codes in Mobile Marketing
    • Mobile Entertainment
    • Hotel Services and Travel Go Wireless
    • Mobile Social Networking
  • 8.5 Mobile Payment and Financial Services
    • Mobile Payment Systems
    • Mobile Banking and Financial Services
    • Short Codes
    • Security Issues Questions
  • Case 8.2 Business Case: eBay—An E-commerce Pioneer Faces New Challenges
  • Case 8.3 Video Case: Searching with Pictures Using Mobile Visual Search
• 9 Functional Business Systems
  • Case 9.1 Opening Case: Equifax Data Breach Highlights Need for Regulatory Compliance Changes in Financial Management
  • Introduction
  • 9.1 Functional and Cross-Functional Business Processes
    • Information Systems to Support Functional Business Units
  • 9.2 Production and Operations Management Systems
    • Inventory Control Systems
    • Quality Management Systems (QMS)
    • Computer-Integrated Manufacturing Systems
    • Manufacturing Execution Systems
    • Transportation Management Systems
    • Other POM Technologies
  • 9.3 Sales and Marketing Management Systems
    • Sales Management Systems
    • Marketing Management Systems
    • Social Media as a Marketing Management Strategy
  • 9.4 Accounting, Finance, and Regulatory Compliance Systems
    • Accounting Systems
    • Financial Planning and Budgeting Systems
    • Regulatory Compliance Systems
  • 9.5 Human Resource Information Systems (HRIS)
    • Recruitment
    • Employee Development
    • HR Planning, Control, and Management
    • HRIS Move to the Cloud
  • Case 9.2 Business Case: MAHLE GmbH Partners with SAP and MHP to Digitalize Its Logistics and Product Development Processes
  • Case 9.3 Video Case: Fuze Increases Its Sales and Marketing Success with an Account-Based Marketing System
• 10 Enterprise Systems
  • Case 10.1 Opening Case: High-Profile Food Recalls Prompt Walmart to Create a Safer, More Transparent, and More Efficient Global Food Supply Chain
  • Introduction
  • 10.1 Introduction to Enterprise Systems
    • Types of Enterprise Systems
    • Integrating Legacy Systems
  • 10.2 Enterprise Resource Planning
    • Automating ERP
    • ERP and the IT Infrastructure
    • ERP Implementation Critical Success Factors
    • Lessons Learned
    • What’s New in ERP Systems?
    • Selecting an ERP Vendor, Value-Added Reseller, or Consultant
  • 10.3 Supply Chain Management
    • Automating the Supply Chain
    • Managing the Three Supply Chain Flows
    • Electronic Data Interchange in the Order Fulfillment and Logistics Process
    • Virtual Collaboration in the Supply Chain
    • Achieving a Fully Digitized Supply Chain
    • Four Technology Stages of Digital Adoption
    • Lessons Learned
    • Leading SCM Systems Developers
  • 10.4 Customer Relationship Management
    • The CRM Process
    • Automating CRM
    • Customer Acquisition and Retention
    • CRM for a Competitive Edge
    • Implementing a CRM System
    • Lessons Learned
  • 10.5 Communicating and Collaborating with Enterprise Knowledge Management Systems, Enterprise Content Management Systems, and Enterprise Social Platforms
    • What Is Knowledge Management?
    • Koenig’s Three Stages of KM Development
    • Automating EKM
    • Benefits of EKM System
    • Techniques for Managing Knowledge in Group Work
    • Enterprise Content Management (ECM)
    • Purpose and Benefits of an ECM System
    • Using an ECM System
    • Enterprise Social Platforms
    • Growth in the ESP Market
    • Evolution of ESPs
  • Case 10.2 Business Case: Lowe’s Integrates Augmented Reality and Robot Assistants into Its SCM and CRM Programs
  • Case 10.3 Video Case: P&G—Creating Conversations with Global Consumers
• 11 Artificial Intelligence, Robotics, and Quantum Computing Technology
  • Case 11.1 Opening Case: HSBC Adopts Machine Learning Artificial Intelligence to Fight Money Laundering
  • Introduction
  • 11.1 How AI Works
    • Stages of Artificial Intelligence Development
    • Types of Artificial Intelligence Machines
    • The Six Branches of Artificial Intelligence
  • 11.2 AI Applications in Business and Society
    • Adoption of AI Business Applications
    • AI Maturity in Organizations
    • Current AI Use in Business and Society
    • Do All Businesses Need to Invest in AI?
    • AI Use in the Public Sector
    • Barriers to AI Adoption and Use
  • 11.3 AI and Society (Ethics)
    • Major Issues of Concern
    • Work Automation and Job Loss
    • Privacy, Civil Rights, and Government Use of Artificial Intelligence
    • Unexpected Results When Bias Creeps into the Learning Process
  • 11.4 Robotics
    • Types of Robotic Machines
  • 11.5 Quantum Computing (QC)
    • What Is Quantum Mechanics?
    • Quantum Computers
    • Challenges in Quantum Computing
  • Case 11.2 Business Case: Recommendation Systems Powered by AI—Still Room for Improvement
• 12 IT Strategy, Sourcing, and Strategic Technology Trends
  • Case 12.1 Opening Case: San Diego County’s 20-Year Outsourcing Journey
  • Introduction
  • 12.1 IT Strategy and Competitive Advantage
    • Aligning IT Strategy and Business Strategy
    • The Open Group Architecture Framework (TOGAF)
    • Resistance to Business–IT Alignment
    • Achieving and Sustaining a Competitive Advantage—Locally and Globally
    • Competitive Advantage Tools
    • Competing Globally
    • IT-Enabled Service-Based Comparative Advantage
  • 12.2 IT Strategic Planning, Process, and Tools
    • The Five Components of an IT Strategy
    • Identifying Value Drivers
    • A Reactive Approach to IT Investments Will Fail
    • Developing an IT Strategic Plan
    • IT Strategic Planning Process and Tools
    • Strategic Planning Tools
  • 12.3 IT Sourcing Strategies and IT Service Management
    • IT Offshoring
    • IT Onshoring
    • Cloud Services
    • IT Service Management
    • Levels and Types of IT Services
    • Benefits of Using a Structured ITSM Strategy
    • The Outsourcing Life Cycle
    • Ask for “Proof of Concept” or a Trial Run
    • Establishing and Managing IT Vendor Relationships
    • Outsourcing Benefits
    • Outsourcing Risks and Hidden Costs
  • 12.4 Strategic Technology Trends
    • Scanning for Strategic Technology Trends
  • Case 12.2 Business Case: Optimization with Cloud Management Platform
• 13 Systems Development, IT Service Management and Project, Program and Portfolio Management
  • Case 13.1 Opening Case: Keeping Your Project on Track, Knowing When It Is Doomed
  • Introduction
  • 13.1 Systems Development
    • The Systems Development Life Cycle
  • 13.2 Systems Development Methodologies
    • Waterfall Model
    • Object-Oriented Analysis and Design
    • Agile Systems Development Methodology
    • The DevOps Approach to Systems Development
    • Systems Development Tools and Techniques
    • Choosing a Systems Methodology or Tool
  • 13.3 Project, Program and Portfolio Management (PPPM)
    • Project Management
    • The Role of the Project Manager
    • Program Management
    • Portfolio Management
    • Putting It All Together
    • Why Projects Fail
    • The Project Management Office
    • PPPM Frameworks
    • The Project Triple Constraint
    • Five Phases of the Project Management Life Cycle
  • 13.4 Initiating, Planning, and Executing Projects
    • Phase One: Project Initiating
    • Phase Two: Project Planning
    • Phase Three: Project Execution
  • 13.5 Monitoring/Controlling and Closing Projects
    • Phase Four: Project Monitoring and Controlling
    • Phase Five: Project Closing
    • Achieving a High PMTQ
  • Case 13.2 Business Case: DevOps for Agile Innovation in Travel Services
  • Case 13.3 Demo Case: Mavenlink Project Management and Planning Software
• 14 IT Ethics and Local and Global Sustainability
  • Case 14.1 Opening Case: Royal Bank of Scotland Leverages Technology to Fulfill Its Strategy to Build a More Sustainable Bank
  • Introduction
  • 14.1 An Introduction to Ethics
    • The Three Basic Tenets of Business and IT Ethics
    • Code of Ethics
    • IT Professionals’ Code of Ethics
    • Developing an Ethics and Compliance Program
    • Ethics Training in the Workplace
    • IT-Related Unethical Behavior
    • Discrimination in Social Media Recruiting
    • Recruiting Regulations
    • Proving Social Media Discrimination
    • Protecting Companies and Candidates from Social Media Discrimination
    • Providing a Secure and Respectful Workplace
    • The Ethical Dilemma of Competing Responsibilities
  • 14.2 ICT and Local Sustainability
    • The Triple Bottom Line and Sustainable Development
    • Profits: “Green IT” Trumps Greenbacks
    • People: Preserving Quality of Life
  • 14.3 ICT and Global Sustainability
    • The Link between ICT and Climate Change
    • Climate Change Mitigation
    • Formal Climate Change Initiatives and Agreements
    • Beyond Climate Change
    • ICT and Sustainability in Developing Countries
    • Barriers to ICT Acquisition, Implementation, and Use in Developing Countries
    • Taking a People-First Approach to Technology
    • Sustaining Business in a Post-COVID-19 World
  • Case 14.2 Business Case: Green Digital Transformation
  • Case 14.3 Video Case: IT Ethics in the Workplace
• GLOSSARY
• ORGANIZATION INDEX
• NAME INDEX
• SUBJECT INDEX
• EULA

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