Efnisyfirlit

• Title Page
• Copyright Page
• Brief Contents
• Contents
• Preface
• Part One Setting the Stage
  • Chapter 1 Human Resource Management: An Overview
    • Human Resource Management: What It is and Why It is Important
      • Why Study HRM?
      • Human Resource Management Functions
    • Who Performs Human Resource Management Activities?
      • Human Resource Management Professional
      • Line Managers
      • Human Resources Outsourcing
      • Human Resources Shared Service Centers
      • Professional Employer Organizations
      • More about HR Professionals
      • HR BLOOPERS: Staffing Stone Consulting
    • Human Resources as a Strategic Business Partner in a Dynamic Environment
      • Capital and Human Capital
      • Dynamic Human Resource Management Environment
    • The Role of HRM in Building Corporate Culture and Employer Branding
      • Corporate Culture
      • Employer Branding
    • Human Resource Management in Small Businesses
    • Country Culture and Global Business
    • Developing Skills for Your Career
      • Communication
      • Critical Thinking
      • Collaboration
      • Knowledge Application and Analysis
      • Business Ethics and Social Responsibility
      • Information Technology Application and Computing Skills
      • Data Literacy
      • Scope of This Book
    • Preparing for Exams/Quizzes
    • Key Terms
    • Questions for Review
    • Preparing for My Career
      • Ethics Dilemma: Termination by Proxy
    • HRM Is Everyone’s Business 
    • HRM by the Numbers
    • Working Together: Team Exercise
    • INCIDENT 1: HR After a Disaster
    • INCIDENT 2: Parental Leave at Yahoo
    • Endnotes
  • Chapter 2 Business Ethics, Corporate Social Responsibility, and Sustainability
    • Defining Ethics and the Sources of Ethical Guidance
      • Business Ethics
      • Sources of Ethical Guidance
      • Legislating Ethics
    • Creating an Ethical Culture and a Code of Ethics
      • Ethical Culture
      • Code of Ethics
    • Human Resource Ethics
      • Linking Pay to Ethical Behavior
      • Ethics Training
      • HR BLOOPERS: Sales Incentives at Pinser Pharmaceuticals
    • Corporate Social Responsibility and Sustainability
      • Corporate Social Responsibility
      • Corporate Sustainability
    • Conducting a Social Audit
    • Preparing for Exams/Quizzes
    • Key Terms
    • Questions for Review
    • Preparing for My Career
      • Ethics Dilemma: A Selection Quandary
    • HRM is Everyone’s Business
    • HRM by the Numbers
    • Working Together: Team Exercise
    • INCIDENT 1: Is It Private and Confidential?
    • INCIDENT 2: Illegal Hiring
    • Endnotes
  • Chapter 3 Equal Employment Opportunity, Affirmative Action, and Workforce Diversity
    • Equal Employment Opportunity and the Federal Laws Affecting Eeo
      • Constitutional Amendments and the Civil Rights Act of 1866
      • Title VII of the Civil Rights Act of 1964, Amended in 1972
      • Equal Pay Act of 1963, Amended in 1972
      • Lilly Ledbetter Fair Pay Act of 2009
      • Pregnancy Discrimination Act of 1978
      • Civil Rights Act of 1991
      • Age Discrimination in Employment Act of 1967, Amended in 1978, 1986, and 1990
      • Age Can Actually Be a Bona Fide Occupational Qualification
      • Rehabilitation Act of 1973
      • Vietnam Era Veteran’s Readjustment Assistance Act of 1974
      • Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as Amended
      • Americans with Disabilities Act of 1990
      • Americans with Disabilities Act Amendments Act of 2008
      • Immigration Reform and Control Act of 1986
      • Uniformed Services Employment and Reemployment Rights Act of 1994
      • Genetic Information Nondiscrimination Act of 2008
      • State and Local Laws
    • Who’s Responsible for Ensuring Equal Employment Opportunity?
      • Equal Employment Opportunity Commission
      • Office of Federal Contract Compliance Programs
      • Employers
    • Illegal Discrimination and Affirmative Action
      • Uniform Guidelines on Employee Selection Procedures
      • Types of Unlawful Employment Discrimination
      • Affirmative Action
    • Uniform Guidelines on Preventing Specific Illegal Employment Discrimination
      • Guidelines on Sexual Harassment
      • Guidelines on Discrimination Because of National Origin
      • Guidelines on Discrimination Because of Religion
      • Guidelines on Caregiver (Family Responsibility) Discrimination
      • Discrimination Because of Disability
    • Diversity and Diversity Management
    • Elements of the Diverse Workforce
      • Single Parents and Working Mothers
      • Women in Business
      • Mothers Returning to the Workforce (on Ramping)
      • Dual‐Career Families
      • Ethnicity and Race
      • Older Workers
      • People with Disabilities
      • Immigrants
      • Foreign Workers
      • Young Persons, Some with Limited Education or Skills
      • Baby Boomers, Gen X, Gen Y, and Gen Z
      • HR BLOOPERS: Affirmative Action and Workforce Diversity
      • Multi‐generational Diversity
      • Lesbian, Gay, Bisexual, and Transgender Employees
    • Preparing for Exam/Quizzes
    • Key Terms
    • Questions for Review
    • Preparing for My Career
      • Ethics Dilemma: How About Me?
    • HRM Is Everyone’s Business 
    • HRM by the Numbers
    • Working Together: Team Exercise
    • INCIDENT 1: You’re Not a Good Employee
    • INCIDENT 2: Gender Diversity: Change for the Better?
    • Endnotes
• Part Two Staffing
  • Chapter 4 Strategic Planning, Human Resource Planning, and Job Analysis
    • HR Strategic Planning Process
      • Mission Determination
    • Human Resource Planning
      • Forecasting Human Resource Requirements
      • HR BLOOPERS: Workforce Planning at Master Cleaners
      • Forecasting Human Resource Availability
      • Shortage or Surplus of Workers Forecasted
      • Succession Planning: A Component of Strategic Planning
    • Job Analysis: Process and Methods
      • Reasons for Conducting Job Analysis
      • Job Analysis Methods
    • Job Descriptions
      • Job Identification
      • Date of the Job Analysis
      • Job Summary
      • Duties Performed
      • Job Specification
      • Standard Occupational Classification (SOC)
      • The Occupational Information Network (O*NET)
    • Competencies and Competency Modeling
    • Job Design Concepts
    • Preparing For Exam/Quizzes 
    • Key Terms
    • Questions for Review
    • Preparing For My Career
      • Ethics Dilemma: Which of the Best Should Go?
    • HRM is Everyone’s Business 
    • HRM by the Numbers
    • Working Together: Team Exercise
    • INCIDENT 1: Competitive Strategy at Buddy Dog Foods
    • INCIDENT 2: Competencies
    • Endnotes
  • Chapter 5 Recruitment
    • Recruitment and the Recruitment Process
    • Environment of Recruitment
      • Labor Market Conditions
      • Active or Passive Job Seekers
      • Legal Considerations
    • Internal Recruitment Methods
      • Human Resource Databases
      • Job Posting and Job Bidding
      • HR BLOOPERS: Recruiting Skilled Machinists
      • Employee Referrals
    • External Recruitment Sources
      • High Schools and Vocational Schools
      • Community Colleges
      • Colleges and Universities
      • Competitors in the Labor Market
      • Former Employees
      • Unemployed
      • Military Personnel
      • Self‐Employed Workers
      • Ex‐Offenders
    • External Recruitment Methods
      • Online and Mobile Recruiting
      • Traditional Methods
      • Tailoring Recruitment Methods to Sources
    • Alternatives to Recruitment
      • Promotion Policies
      • Overtime
      • Onshoring
    • Preparing for Exam/Quizzes 
    • Key Terms
    • Questions for Review
    • Preparing for My Career
      • Ethics Dilemma: Unfair Advantage?
    • HRM is Everyone’s Business
    • HRM by the Numbers
    • Working Together: Team Exercise
    • INCIDENT 1: Poor Choices
    • INCIDENT 2: I Am Qualified, Why Not Me?
    • Endnotes
  • Chapter 6 Selection
    • Selection and Environmental Factors Affecting the Selection Process
      • The Selection Process
      • The Environment of Selection
    • Preliminary Screening and Review of Applications and RÉsumÉs
    • Selection Tests
      • Preliminary Considerations
      • Advantages and Disadvantages of Selection Tests
      • Characteristics of Properly Designed Selection Tests
      • Test Validation Approaches
      • Employment Tests
      • Unique Forms of Testing
      • Legal Considerations
    • Employment Interview
      • Interview Planning
      • HR BLOOPERS: The First Interview
      • Content of the Interview
      • Candidate’s Role and Expectations
      • General Types of Interviews
      • Methods of Interviewing
      • Potential Interviewing Problems
      • Concluding the Interview
    • Pre‐Employment Screening and Background Checks
      • Employment Eligibility Verification (Form I‐9)
      • Continuous Background Investigation
      • Background Investigation with Social Media
      • Remembering Hiring Standards to Avoid
    • Selection Decision and Evaluating the Effectiveness of Selection Decisions
      • Making the Selection Decision
      • Evaluating Selection Decisions
    • Preparing for Exam/Quizzes
    • Key Terms
    • Questions for Review
    • Preparing for My Career
      • Ethics Dilemma: Hiring with Incomplete Information
    • HRM Is Everyone’s Business
    • HRM by the Numbers
    • Working Together: Team Exercise
    • INCIDENT 1: A Matter of Priorities
    • INCIDENT 2: No Drama
    • Endnotes
• Part Three Performance Management and Training
  • Chapter 7 Performance Management and Appraisal
    • Performance Management, Performance Appraisal, and the Performance Appraisal Process
      • Performance Management
      • Performance Appraisal
      • Performance Appraisal Process
    • The Uses of Performance Appraisal and Performance Criteria
      • Uses of Performance Appraisal
      • Performance Criteria
      • Responsibility for Performance Appraisal
      • Performance Appraisal Period
    • Choosing a Performance Appraisal Method
      • Trait Systems
      • Comparison Systems
      • Behavioral Systems
      • Results‐Based Systems
      • HR BLOOPERS: Appraising Performance at Global Insurance
    • Assessing the Effectiveness and Limitations of Performance Appraisal Practices
      • Characteristics of an Effective Appraisal System
      • Limitations of Performance Appraisal
      • Legal Considerations
    • Performance Appraisal Interview
      • Scheduling the Interview
      • Interview Structure
      • Use of Praise and Criticism
      • Employees’ Role
      • Concluding the Interview
    • Trends in Performance Appraisal Practice
    • Preparing for Exams/Quizzes
    • Key Terms
    • Questions for Review
    • Preparing for My Career
      • Ethics Dilemma: Abdication of Responsibility
    • HRM is Everyone’s Business
    • HRM by the Numbers
    • Working Together: Team Exercise
    • INCIDENT 1: These Things Are a Pain
    • INCIDENT 2: Good Job!
    • Endnotes
  • Chapter 8 Training and Development
    • Training and Development and Related Practices
    • Training and Development Process
      • Determine Specific Training and Development Needs
      • Establish Training and Development Program Objectives
      • Training Methods
      • Training and Development Delivery Systems
      • Implementing Training and Development Programs
      • Metrics for Evaluating Training and Development
      • Factors Influencing Training and Development
    • Human Resource Management Training Initiatives
    • Careers and Career Planning Approaches and Methods
      • Traditional Career Path
      • Network Career Path
      • Lateral Skill Path
      • Dual‐Career Path
      • Adding Value to Your Career
      • Demotion
      • Free Agents (Being Your Own Boss)
      • Career Planning Approaches
      • Career Development Methods
    • Management Development
      • Mentoring and Coaching
      • Reverse Mentoring
      • HR BLOOPERS: Management Development at Trends Apparel
    • Organization Development and the Learning Organization
      • OD Interventions
      • Learning Organization
    • Preparing for Exams/Quizzes
    • Key Terms
    • Questions for Review
    • Preparing for My Career
      • Ethics Dilemma: Consequences of Inadequate Training Design
    • HRM is Everyone’s Business
    • HRM by the Numbers
    • Working Together: Team Exercise
    • INCIDENT 1: Career Development at Meyers and Brown
    • INCIDENT 2 Training at the Top
    • Endnotes
• Part Four Compensation
  • Chapter 9 Direct Financial Compensation (Monetary Compensation)
    • Total Compensation and the Environment of Compensation Practice
      • Direct and Indirect Financial Compensation
      • Structure of Direct Financial Compensation Plans
      • Contextual Influences
    • Direct Financial Compensation Components
      • Base Pay
      • Cost‐of‐Living Adjustments
      • Seniority Pay
      • Performance‐Based Pay
      • HR BLOOPERS: Motivating Software Development Teams
      • Person‐Focused Pay
    • Building Job Structures
      • Ranking Method
      • Classification Method
      • Factor Comparison Method
      • Point Method
    • Establishing Competitive Compensation Policies
      • Pay Level Compensation Policies
      • Pay Mix
    • Building Pay Structures
      • Pay Grades
      • Pay Ranges
      • Broadbanding
      • Two‐Tier Wage System
      • Adjusting Pay Rates
      • Pay Compression
    • Exceptions to the Rules: Sales Professionals, Contingent Workers, and Executives
      • Sales Professionals
      • Contingent Workers
      • Executive Compensation
    • Preparing for Exams/Quizzes
    • Key Terms
    • Questions for Review
    • Preparing for My Career
      • Ethics Dilemma: Sales Tactics at Wells Fargo Bank
    • HRM is Everyone’s Business
    • HRM by the Numbers
    • Working Together: Team Exercise 
    • INCIDENT 1: The Pay Gap at Barker Enterprise
    • INCIDENT 2: The Controversial Job
    • Endnotes
  • Chapter 10 Indirect Financial Compensation (Employee Benefits)
    • Indirect Financial Compensation (Employee Benefits)
    • Legally Required Benefits
      • Social Security
      • Unemployment Insurance
      • Workers’ Compensation
      • Health Care
    • Discretionary Benefits
      • Retirement Plans
      • Life Insurance and Disability Insurance
      • Paid Time‐Off
      • Employee Services
    • Workplace Flexibility (Work–Life Balance)
      • Flextime
      • Compressed Workweek
      • Job Sharing
      • Two‐in‐a‐Box
      • Telecommuting
      • Part‐Time Work
      • HR BLOOPERS: The Job‐Sharing Problem at SunTrust Bank
    • Customized Benefit Plans
    • Communicating Information about the Benefits Package
    • Preparing for Exams/Quizzes
    • Key Terms
    • Questions for Review
    • Preparing for My Career
      • Ethics Dilemma: A Poor Bid
    • HRM Is Everyone’s Business
    • HRM by the Numbers
    • Working Together: Team Exercise
    • INCIDENT 1: Is Flextime the Way Forward?
    • INCIDENT 2: Communicating Benefits at Seaview Property Management Company
    • Endnotes
• Part Five Labor Relations, Employee Relations, Safety, and Health
  • Chapter 11 Labor Unions and Collective Bargaining
    • The Role of Labor Unions
      • Why Employees Join Unions
      • Prevalence of Unions
    • Union Structure and Labor Strategies
      • Structure of Unions
      • Organized Labor’s Strategies for Promoting a Stronger Labor Movement
    • Laws Affecting Collective Bargaining
      • National Labor Relations Act
      • HR BLOOPERS: Stopping Unionization at Packer Industries
      • Labor‐Management Relations Act
      • Antidiscrimination Laws and Executive Orders
    • Bargaining Unit Formation and the Collective Bargaining Process
      • Forming a Bargaining Unit
      • Collective Bargaining Process
      • Bargaining Issues
      • Preparation for Negotiations
      • Negotiating the Agreement
      • Overcoming Breakdowns in Negotiations
      • Reaching the Labor‐Management Agreement
      • Ratifying the Labor‐Management Agreement
      • Administration of the Labor‐Management Agreement
      • Public Sector Collective Bargaining
    • Grievance Procedure in a Union Environment
    • Union Decertification
    • Preparing for Exams/Quizzes
    • Key Terms
    • Questions for Review
    • Preparing for My Career
      • Ethics Dilemma: A Strategic Move
    • HRM is Everyone’s Business
    • HRM by the Numbers
    • Working Together: Team Exercise
    • INCIDENT 1: Bargaining Process for Amico Holdings
    • INCIDENT 2: We’re Listening
    • Endnotes
  • Chapter 12 Internal Employee Relations
    • Employment at Will
    • Discipline and Disciplinary Action
      • Disciplinary Action Process
      • Approaches to Disciplinary Action
      • Problems in the Administration of Disciplinary Action
    • Employment Termination
      • “Just Cause” as a Standard for Choosing to Terminate Employment
      • Considerations in Communicating the Termination Decision
      • Termination of Employees at Various Levels
      • HR BLOOPERS: Effective Discipline at Berries Groceries
      • Demotion as an Alternative to Termination
      • Downsizing
    • Ombudspersons and Alternative Dispute Resolution
      • Ombudspersons
      • Alternative Dispute Resolution
    • More Considerations for Internal Employee Relations
      • Transfers
      • Promotions
      • Resignations
      • Retirements
    • Preparing for Exams/Quizzes 375 Key Terms 376Questions for Review 376 Preparing for My Car
      • Ethics Dilemma: The Employee of the Year
    • HRM is Everyone’s Business 377 HRM by the Numbers 377 Working Together: Team Exercise 37
  • Chapter 13 Employee Safety, Health, and Wellness
    • Nature and Role of Safety, Health, and Wellness
      • Occupational Safety and Health Administration
      • OSHA and Whistle‐Blowers
      • OSHA and the Small Business
      • HR BLOOPERS: Health and Safety Problems at XIF Chemicals
      • The Economic Impact of Safety
    • Workplace Safety Programs
      • Unsafe Employee Actions
      • Unsafe Working Conditions
      • Developing Safety Programs
      • Accident Investigation
      • Evaluation of Safety Programs
      • Musculoskeletal Disorders
      • Ergonomics
    • Workplace Bullying and Violence
      • Workplace Bullying
      • Workplace Violence
      • Legal Consequences of Workplace Violence
    • Employee Stress and Burnout
      • Potential Consequences of Stress
      • Stressful Jobs
      • Burnout
    • Substance Abuse, Substance‐Abuse‐Free Workplaces, and Drug‐Testing Programs
      • Alcohol Abuse
      • Drug Abuse
      • Substance‐Abuse‐Free Workplace and Drug Testing
    • Employee Wellness and Employee Assistance Programs
      • Wellness Programs
      • Social Networking and Wellness
      • Employee Assistance Programs
    • Preparing for Exams/Quizzes
    • Key Terms
    • Questions for Review
    • Preparing for My Career
      • Ethics Dilemma: In Confidence
    • HRM is Everyone’s Business
    • HRM by the Numbers
    • Working Together: Team Exercise
    • INCIDENT 1: Something Isn’t Quite Right
    • INCIDENT 2: Doing More with Less
    • Endnotes
• Part Six Operating in a Global Environment
  • Chapter 14 Global Human Resource Management
    • Evolution and Context of Global Business and Human Resource Management
      • Evolution of Global Business
      • Context of Global Business
    • Global Staffing
      • Expatriate
      • Host‐Country National
      • Third‐Country National
      • Approaches to Global Staffing
      • Recruiting Host‐Country Nationals
      • Selecting Expatriates
      • Background Investigation
      • HR BLOOPERS: United Architect’s Expatriate Problems
    • Global Performance Management and Human Resource Development
      • Performance Management
      • Expatriate Human Resource Development
      • Pre‐Move Orientation and Training
      • Continual Development: Online Assistance and Training
      • Repatriation Orientation and Training
      • Global E‐learning
      • Virtual Teams in a Global Environment
    • Global Compensation
      • Compensation for Host‐Country Nationals
      • Expatriate Compensation
    • Global Safety, Health, and Employee and Labor Relations
      • Safety and Health
      • Global Employee Relations
      • Global Labor Relations
    • Globalization for Small to Medium‐Sized Businesses
    • Preparing for Exams/Quizzes
    • Key Terms
    • Questions for Review
    • Preparing for My Career
      • Ethics Dilemma: Meeting Customer Demand at Any Cost
    • HRM is Everyone’s Business
    • HRM by the Numbers
    • Working Together: Team Exercise
    • INCIDENT 1: My Darling
    • INCIDENT 2: Expat in the Heartland
    • Endnotes
• Glossary
• Name Index
• Company Index
• Subject Index

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