Efnisyfirlit

• Foreword
• Preface
• Contents
• List of Figures
• List of Tables
• List of Acronyms
• 1 Introduction to Business Process Management
  • 1.1 Processes Everywhere
  • 1.2 Ingredients of a Business Process
  • 1.3 Origins and History of BPM
    • 1.3.1 The Functional Organization
    • 1.3.2 The Birth of Process Thinking
    • 1.3.3 The Rise and Fall of BPR
  • 1.4 The BPM Lifecycle
  • 1.5 Recap
  • 1.6 Solutions to Exercises
  • 1.7 Further Exercises
  • 1.8 Further Readings
• 2 Process Identification
  • 2.1 The Context of Process Identification
  • 2.2 Definition of the Process Architecture
    • 2.2.1 Process Categories
    • 2.2.2 Relationships Between Processes
    • 2.2.3 Reuse of Reference Models
    • 2.2.4 Process Landscape Model
    • 2.2.5 The Example of SAP's Process Architecture
  • 2.3 Process Selection
    • 2.3.1 Selection Criteria
    • 2.3.2 Process Performance Measures
    • 2.3.3 Process Portfolio
  • 2.4 Recap
  • 2.5 Solutions to Exercises
  • 2.6 Further Exercises
  • 2.7 Further Readings
• 3 Essential Process Modeling
  • 3.1 First Steps with BPMN
  • 3.2 Branching and Merging
    • 3.2.1 Exclusive Decisions
    • 3.2.2 Parallel Execution
    • 3.2.3 Inclusive Decisions
    • 3.2.4 Rework and Repetition
  • 3.3 Business Objects
  • 3.4 Resources
  • 3.5 Process Decomposition
  • 3.6 Process Model Reuse
  • 3.7 Recap
  • 3.8 Solutions to Exercises
  • 3.9 Further Exercises
  • 3.10 Further Readings
• 4 Advanced Process Modeling
  • 4.1 More on Rework and Repetition
    • 4.1.1 Parallel Repetition
    • 4.1.2 Uncontrolled Repetition
  • 4.2 Handling Events
    • 4.2.1 Message Events
    • 4.2.2 Temporal Events
    • 4.2.3 Racing Events
  • 4.3 Handling Exceptions
    • 4.3.1 Process Abortion
    • 4.3.2 Internal Exceptions
    • 4.3.3 External Exceptions
    • 4.3.4 Activity Timeouts
    • 4.3.5 Non-Interrupting Events and Complex Exceptions
    • 4.3.6 Event Sub-processes
    • 4.3.7 Activity Compensation
    • 4.3.8 Summary
  • 4.4 Processes and Business Rules
  • 4.5 Recap
  • 4.6 Solutions to Exercises
  • 4.7 Further Exercises
  • 4.8 Further Readings
• 5 Process Discovery
  • 5.1 The Setting of Process Discovery
    • 5.1.1 Process Analyst Versus Domain Expert
    • 5.1.2 Three Process Discovery Challenges
  • 5.2 Process Discovery Methods
    • 5.2.1 Evidence-Based Discovery
    • 5.2.2 Interview-Based Discovery
    • 5.2.3 Workshop-Based Discovery
    • 5.2.4 Strengths and Weaknesses
  • 5.3 Process Modeling Method
    • 5.3.1 Step 1: Identify the Process Boundaries
    • 5.3.2 Step 2: Identify Activities and Events
    • 5.3.3 Step 3: Identify Resources and Their Handoffs
    • 5.3.4 Step 4: Identify the Control Flow
    • 5.3.5 Step 5: Identify Additional Elements
    • 5.3.6 Summary
  • 5.4 Process Model Quality Assurance
    • 5.4.1 Syntactic Quality and Verification
    • 5.4.2 Semantic Quality and Validation
    • 5.4.3 Pragmatic Quality and Certification
    • 5.4.4 Modeling Guidelines and Conventions
  • 5.5 Recap
  • 5.6 Solutions to Exercises
  • 5.7 Further Exercises
  • 5.8 Further Readings
• 6 Qualitative Process Analysis
  • 6.1 Value-Added Analysis
  • 6.2 Waste Analysis
    • 6.2.1 Move
    • 6.2.2 Hold
    • 6.2.3 Overdo
  • 6.3 Stakeholder Analysis and Issue Documentation
    • 6.3.1 Stakeholder Analysis
    • 6.3.2 Issue Register
    • 6.3.3 Pareto Analysis and PICK Charts
  • 6.4 Root Cause Analysis
    • 6.4.1 Cause-Effect Diagrams
    • 6.4.2 Why-Why Diagrams
  • 6.5 Recap
  • 6.6 Solutions to Exercises
  • 6.7 Further Exercises
  • 6.8 Further Readings
• 7 Quantitative Process Analysis
  • 7.1 Flow Analysis
    • 7.1.1 Calculating Cycle Time Using Flow Analysis
    • 7.1.2 Cycle Time Efficiency
    • 7.1.3 Critical Path Method
    • 7.1.4 Little's Law
    • 7.1.5 Capacity and Bottlenecks
    • 7.1.6 Flow Analysis for Cost
    • 7.1.7 Limitations of Flow Analysis
  • 7.2 Queues
    • 7.2.1 Basics of Queueing Theory
    • 7.2.2 M/M/1 and M/M/c Models
    • 7.2.3 Limitations of Basic Queueing Theory
  • 7.3 Simulation
    • 7.3.1 Anatomy of a Process Simulation
    • 7.3.2 Input for Process Simulation
    • 7.3.3 Simulation Tools
    • 7.3.4 A Word of Caution
  • 7.4 Recap
  • 7.5 Solutions to Exercises
  • 7.6 Further Exercises
  • 7.7 Further Readings
• 8 Process Redesign
  • 8.1 The Essence of Process Redesign
    • 8.1.1 Product Versus Process Innovation
    • 8.1.2 Redesign Concepts
    • 8.1.3 The Devil's Quadrangle
    • 8.1.4 Approaches to Redesign
    • 8.1.5 The Redesign Orbit
  • 8.2 Transactional Methods
    • 8.2.1 Overview of Transactional Methods
    • 8.2.2 7FE
    • 8.2.3 Heuristic Process Redesign
      • Redesign Heuristics
  • 8.3 Transformational Methods
    • 8.3.1 Overview of Transformational Methods
    • 8.3.2 Business Process Reengineering
    • 8.3.3 Product-Based Design
      • The Product Data Model
      • Deriving a Process
  • 8.4 Recap
  • 8.5 Solutions to Exercises
  • 8.6 Further Exercises
  • 8.7 Further Readings
• 9 Process-Aware Information Systems
  • 9.1 Types of Process-Aware Information Systems
    • 9.1.1 Domain-Specific Process-Aware Information Systems
    • 9.1.2 Business Process Management Systems
    • 9.1.3 Architecture of a BPMS
    • 9.1.4 The Case of ACNS
  • 9.2 Advantages of Introducing a BPMS
    • 9.2.1 Workload Reduction
    • 9.2.2 Flexible System Integration
    • 9.2.3 Execution Transparency
    • 9.2.4 Rule Enforcement
  • 9.3 Challenges of Introducing a BPMS
    • 9.3.1 Technical Challenges
    • 9.3.2 Organizational Challenges
  • 9.4 Recap
  • 9.5 Solutions to Exercises
  • 9.6 Further Exercises
  • 9.7 Further Readings
• 10 Process Implementation with Executable Models
  • 10.1 Identify the Automation Boundaries
  • 10.2 Review Manual Tasks
  • 10.3 Complete the Process Model
  • 10.4 Bring the Process Model to an Adequate Granularity Level
    • 10.4.1 Task Decomposition
    • 10.4.2 Decomposition of Ad Hoc Sub-Processes with CMMN
    • 10.4.3 Task Aggregation
  • 10.5 Specify Execution Properties
    • 10.5.1 Variables, Messages, Signals, Errors, and Their Data Types
    • 10.5.2 Data Mappings
    • 10.5.3 Service Tasks
    • 10.5.4 Send and Receive Tasks, Message and Signal Events
    • 10.5.5 Script Tasks
    • 10.5.6 User Tasks
    • 10.5.7 Task, Event, and Sequence Flow Expressions
    • 10.5.8 Implementing Rules with DMN
    • 10.5.9 Other BPMS-Specific Properties
  • 10.6 The Last Mile
  • 10.7 Recap
  • 10.8 Solutions to Exercises
  • 10.9 Further Exercises
  • 10.10 Further Readings
• 11 Process Monitoring
  • 11.1 The Context of Process Monitoring
  • 11.2 Process Performance Dashboards
    • 11.2.1 Operational Dashboards
    • 11.2.2 Tactical Dashboards
    • 11.2.3 Strategic Dashboards
    • 11.2.4 Tools for Dashboard Creation
  • 11.3 Introduction to Process Mining
    • 11.3.1 Process Mining Techniques
    • 11.3.2 Event Logs
  • 11.4 Automated Process Discovery
    • 11.4.1 Dependency Graphs
    • 11.4.2 The α-Algorithm
    • 11.4.3 Robust Process Discovery
    • 11.4.4 Quality Measures for Automated Process Discovery
  • 11.5 Process Performance Mining
    • 11.5.1 Time Dimension
    • 11.5.2 Cost Dimension
    • 11.5.3 Quality Dimension
    • 11.5.4 Flexibility Dimension
  • 11.6 Conformance Checking
    • 11.6.1 Conformance of Control Flow
    • 11.6.2 Conformance of Data and Resources
  • 11.7 Variants Analysis
  • 11.8 Putting It All Together: Process Mining in Practice
  • 11.9 Recap
  • 11.10 Solutions to Exercises
  • 11.11 Further Exercises
  • 11.12 Further Readings
• 12 BPM as an Enterprise Capability
  • 12.1 Barriers to BPM Success
  • 12.2 The Six Success Factors of BPM Maturity
    • 12.2.1 Strategic Alignment
    • 12.2.2 Governance
    • 12.2.3 People
    • 12.2.4 Culture
  • 12.3 Measuring Process Maturity and BPM Maturity
  • 12.4 Recap
  • 12.5 Solutions to Exercises
  • 12.6 Further Exercises
  • 12.7 Further Readings
• A Redesign Heuristics
  • A.1 Customer Heuristics
  • A.2 Business Process Operation Heuristics
  • A.3 Business Process Behavior Heuristics
  • A.4 Organization Heuristics
  • A.5 Information Heuristics
  • A.6 Technology Heuristics
  • A.7 External Environment Heuristics
• References
• Index

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