Efnisyfirlit

• Cover
• Half-Title
• Title
• Copyright
• Contents
• List of Contributors
• Preface to the Fourth Edition
• Acknowledgements
• 1 Hosting traditional and niche events in sport, recreation, and tourism: Knowledge required for success in practice
  • Pursue perspicacity
  • Nurture your flexibility effect
  • Understand niche and traditional events
    • Niche events
    • Traditional events
  • Build your bank of knowledge for hosting niche and/or traditional events
    • Common knowledge
    • Advancement knowledge
  • Plan to advance your common and advancement knowledge
  • Conclusion: So, what do you need to know to build for success in sport, recreation, and tourism event management?
  • Chapter questions
  • References
• 2 Building fundamental knowledge to be a facilitator of events
  • Facilitation by Amy Cunningham
    • What is facilitation?
    • Facilitating communication requirements
    • Facilitating group communication requirements: the case of group rhythm and facilitation
    • Facilitating knowledge transfer
  • Facilitating event structures for governance by Joanne MacLean
    • Event structures
    • Theoretical dimensions of event structures
    • Principles in event structures
    • Application of theory and principles in event structures
  • Conclusions
  • Chapter Questions
  • References
• 3 The development phase of the event planning model
  • Facilitating the development of event goals and objectives
    • Examples of event goals and objectives
    • Facilitating event policy development
  • Facilitating policy congruence
  • Assignment A – Staff and volunteer training program
  • Assignment B – Event contracts
  • Assignment C – Event permits and liability insurance
  • Assignment D – The event communication system
  • Example: Policy becomes praxis
  • Assignment E – The event communication system
  • The challenge of facilitating policy statements into practice
  • Facilitating event volunteer management by Lorne Adams
    • A volunteer management program
  • Conclusions
  • Chapter questions
  • References
• 4 The event operational planning phase of the event planning model
  • Mechanism 1: The cultivation of the operational planning network
    • Application of contingency theory
    • Application of complexity theory
    • Application of dissipative structures
    • Application of agency theory
    • Application of the theory of marginal gains
  • Mechanism 2: Generating written operational plans
    • The written event operational plan: Establishing a design format
    • Logical operational planning
    • Sequential operational planning
    • Detailed operational planning
    • Assignment A: Level 3 planning
  • Mechanism 3: The inclusion of contingency and emergency plans
    • Assignment B: Contingency issues
  • Mechanism 4: Update and test the communication system
    • Assignment C: Develop a diagram of the communication structure
  • Mechanism 5: Establish meeting agendas
    • Assignment D: Meeting agenda development
  • Mechanism 6: Integrating the operational plans between event components
    • Assignment E: Integration of operational plans
  • Mechanism 7: Prepare for event issues and political ‘games’ with a guiding ethical statement
  • Mechanism 8: Preparing for the activation of the operational plans
  • Mechanism 9: Practice to develop your operational planning skills
  • Conclusions
  • Chapter questions
  • Appendix A: Case study – An event volunteer management operational plan
    • Case assignment
  • Appendix B: Case study – Segments of operational plan for event transportation
  • Appendix C: Case study - Sections of operational plan on the hospitality component
• 5 Issues and management strategies in event operational planning
  • Defining issues management
  • Knowledge in issues management
  • Best practices
  • Events as legacies
  • Event issues and management strategies
    • Timing issues
    • Accountability/authority issues
    • Knowledge management issues
    • Funding issues
    • Relationship issues
    • Turnover of staff/volunteer’s issues
    • Case assignments
  • What can event managers do about arising event issues?
  • Conclusions
  • Chapter questions
  • Appendix: A research strategy for determining event issues and strategies
    • A modified Delphi research technique
    • The interview and questionnaire framework
    • The Delphi participants
    • Data analysis
• 6 The event implementation, monitoring, and management phase of the event planning model
  • Implementation: executing the plan
  • Disseminating implementation requirements and hosting production meetings
  • Monitoring the dynamic and fluid operational environment
  • Managing operational plan implementation
    • Overcome foreseeable failure when managing deviations from the plan
    • Predetermine the decision-making team and process
    • Programmed and non-programmed decisions
  • Inherent implementation, monitoring, and management issues in operational network practice
    • Issue: operational plan detail and implementation performance
    • Issue: implementation knowledge and performance
    • Issue: Deviations from the plan
    • Issue: Implementation conflict
    • Issue: Implementation communication
  • Conclusions
  • Chapter questions
  • References
• 7 The event evaluation and renewal phase of the event planning model
  • Background knowledge for the event manager
    • What is an evaluation?
    • Why is evaluation necessary?
    • What are the key evaluation questions to ask?
    • What are the other areas of consideration when designing an evaluation?
    • What is the role of theory in evaluating events
  • What are the general steps for conducting evaluations and making decisions?
  • The Three Horizons for event renewal and growth over time
  • Conclusions
  • Chapter questions
  • References
• 8 Safeguarding the natural environment in event management
  • What is environmental sustainability?
  • Why is environmental sustainability important in event management?
  • Environmental change, vulnerability, and the need for resilience and adaptation for sport, recreation, and tourism events
  • Roles and responsibilities for environmental sustainability in event management
    • The triple top line and the triple bottom line
    • Life cycle assessment
    • Carbon footprint
    • Ecological footprint
  • Assignment A: Understanding event-related, environmentally focused organizations
  • Assignment B: Event decision-making for environmental sustainability
  • Assignment C: Ace Corporation Triathlon Group (ACTG) sustainability ownership and accountability
  • Assignment D: Using a carbon footprint to minimize accommodation impact
  • Conclusions
  • Chapter questions
  • References
• 9 Environmental sustainability in sport, recreation, and tourism: “You ain’t seen nothing yet”
  • Calls to enact environmental sustainability
  • Sport, recreation, and tourism environmental sustainability in practice
    • Events and network relationships that aid in environmental sustainability
    • Events and environmental awareness programs
    • Event actions toward carbon neutrality to improve air quality
  • Event facilities and environmental sustainability
    • Event facilities and renewable energy
    • Event facilities generating waste mitigation and efficiencies
    • Event facilities and water safeguards
  • Events and other environmental strategies
  • Research in event sport, recreation, and tourism environmental sustainability
  • Moving forward in event environmental sustainability
    • Apply appreciative theory for a mindset that seeks solutions
    • Embed environmental actions
    • Generate leadership to guide the way forward
  • Conclusions
  • Chapter questions
  • References
• 10 Event bidding
  • What is a feasibility study?
  • What is a candidature document?
  • What is a bid questionnaire?
  • What is a bid dossier?
  • What is a bid tour?
  • What are the critical factors in a successful bid?
  • What is one critical factor for bid success?
  • Conclusions
  • Chapter questions
  • References
• 11 Politics in event bidding and hosting
  • What is meant by the “politics of events?”
  • Politics in the decision to bid or not to bid
  • Politics in the event bid phase – the committee
  • Politics in the event bid phase – the proposal
  • Politics in the event bid phase – the decision-makers
  • Politics in the event bid transition and review phase
  • Politics in the event hosting phase
  • Overcoming politics in event bidding
    • A key factor in managing event politics – consistent communication messaging
    • A key factor in managing event politics – establishing core values
  • Conclusions
  • Chapter questions
  • References
• 12 Facilitating quality in event management
  • Can an event manager meet all requirements for quality?
  • What is quality?
  • Quality is defined as ruggedness and longevity in the manufacturing industry
  • Definitions for quality in the service industry
  • Expanded meanings of quality
    • Quality is conformance to specifications
    • Quality is excellence
    • Quality is value
    • Quality is meeting and/or exceeding customers’ expectations
    • Aesthetic quality
    • Functional quality
    • Technical quality
  • A lack of guidance for quality in event management
  • Issues in creating quality statements and defining quality in event management
    • Limited control over inputs influences quality
    • Financial constraints influence quality
    • Issues in stakeholder expectations as quality perceptions
    • Contingency plans influence quality
  • Assignment 1: Evaluate sample quality statements
    • Quality statement for Rally in the Valley
    • Quality statement for Nantou Balloon Fest
    • Quality statement for Rocking on the River
  • Assignment 2: Generate your quality statement for the work of an event manager
  • Conclusions
  • Chapter questions
  • References
• 13 Conclusions
• Index

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