Efnisyfirlit

• Cover
• Title Page
• Copyright
• Dedication
• Contents
• Acknowledgments
• Introduction
• Part One. General Orientation and Basic Concepts of Interviewing and Communication
  • 1. Defining and Characterizing the Social Work Interview
    • The Interview Process
    • Defining the Interview and Distinguishing an Interview from a Conversation
    • Defining the Social Work Interview
    • Alternatives to and Modifications of the Interview
  • 2. The Interview as Communication
    • Defining Communication and Its Essential Elements
    • Metacommunication
    • Sequential Steps in the Process of Communication
    • Feedback
    • Understanding the Message
  • 3. Listening and Silence as Interview Techniques
    • Hearing versus Listening
    • Conditions for Good Listening
    • Relating Listening to the Interview
    • Social Listening versus Interview Listening
    • The Value of Knowledge for Listening
    • Guidelines for Listening
  • 4. Nonverbal Communication
    • Sources of Nonverbal Communication
    • Significance of Nonverbal Communication for Interviewing
    • Process Considerations
    • Nonverbal Communication Problems
  • 5. Establishing a Relationship
    • Defining the Relationship
    • The Significance of a Positive Relationship
    • The Empirical Confirmation of Relationship’s Significance
    • Developing a Positive Relationship
    • Relationships as an Interactional Event
    • Inner Attitudes and Expressed Behaviors
    • Process for a Purpose
• Part Two. Sequential Phases in the interview Process and Associated Techniques
  • 6. The Introductory Phase
    • The Interviewee’s Background
    • The Interviewer’s Background
    • Becoming a Social Work Interviewee
    • Selecting and Locating an Agency
    • The Interviewers’ Preparations
    • Nonagency Settings
    • The Start of the Interview
  • 7. The Problem Exploration Phase
    • The Meaning and Sequence of Techniques
    • Attending Behaviors and Minimal Encouragements
    • Paraphrasing
    • Reflection
    • Summarizing
    • Transitions
    • Reaching for Feelings
    • Discouraging Expression of Feelings
    • Assessment
  • 8. The Developmental Phase: Problem-Solving Interventions
    • Clarification
    • Interpretation
    • Confrontation
    • Self-Disclosure
    • Sharing Information
    • Giving Bad News
  • 9. The Developmental Phase: More Problem-Solving Interventions
    • Support and Reassurance
    • Advice
    • Silence
    • Humor: An Interview Intervention
    • Figures of Speech
    • Environmental Modification
    • Integration of Interviewing Skills
  • 10. The Developmental Phase: Questioning Techniques
    • Question Objectives
    • General Classifications: Open and Closed Questions
    • Other Dimensions
    • Probing Questions
    • Formulation and Phrasing: Some Common Errors
    • Additional Guidelines for formulating Questions
    • Interviewers’ Preparation for Asking Questions
  • 11. Termination and Evaluation
    • Termination Techniques
    • Summary and Postinterview Conversation
    • Review and Evaluation
• Part Three. Special Problems in interviewing
  • 12. Cross-Cultural Interviewing
    • Racial/Ethnic Minority Differences
    • Self-Awareness: Racial/Ethnic Minority Differences
    • Knowledge: Racial/Ethnic Minority Differences
    • Skills: Racial/Ethnic Minority Differences
    • Sexual Orientation Differences
    • Self-Awareness: Sexual Orientation Differences
    • Knowledge: Sexual Orientation Differences
    • Skills: Sexual Orientation Differences
    • Elderly Client Differences
    • Self-Awareness: Elderly Client Differences
    • Knowledge: Elderly Client Differences
    • Skills: Elderly Client Differences
  • 13. Problematic Interviews
    • Involuntary Interviewees
    • The Child Sexual Abuse Interview
• Part Four. The Essence of the Good Interview
  • 14. The Competent Interviewer
    • Personality Attributes
    • Need for Knowledge
    • Resolving Antithetical Demands
    • Distinguishing More and Less Competent Interviewers
• L ’Envoi—
• Appendix: Transcribed Interview and Critique
• References
• Index

UM RAFBÆKUR Á HEIMKAUP.IS

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