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The Knowledge Manager's Handbook: A Step-by-Step Guide to Embedding Effective Knowledge Management in your Organization

Vörumerki: Kogan Page
Vörunúmer: 9780749475543
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The Knowledge Manager's Handbook: A Step-by-Step Guide to Embedding Effective Knowledge Management in your Organization

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Rafbók til eignar. Rafbók til eignar þarf að hlaða niður á þau tæki sem þú vilt nota innan eins árs frá því bókin er keypt. Útgáfa: 1
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  • Cover
  • Praise for The Knowledge Manager’s Handbook
  • Dedication
  • Title Page
  • Contents
  • About the Authors
  • Foreword by Laurence Prusak
  • Introduction
  • PART ONE    Orientation to knowledge management implementation
    • 01    What is knowledge management?
      • Introduction
      • Definition
      • The six main components of knowledge management
      • Translating KM into business terms
      • The supply chain analogy
      • The essential elements of knowledge management
      • Knowledge management as orchestration
      • Summary
    • 02    The stages of KM implementation
      • The different implementation approaches
      • Our recommended approach
      • The parallel opportunity-led programme
      • Escalating levels of management decision
      • Summary
    • 03    Barriers and pitfalls
      • Survey evidence
      • Lessons from the field
      • Summary
  • PART TWO    Preparation and resources
    • 04    Knowledge management strategy
      • Deciding the strategic principles
      • Identifying the business drivers
      • Defining the knowledge management vision
      • Agreeing the knowledge management scope
      • Defining the strategic knowledge areas
      • Assessing the current state of knowledge management
      • Creating a draft knowledge management framework
      • Deciding how to handle change management
      • Creating a business case
      • Summary
    • 05    The role, skills and characteristics of the knowledge management leader
      • The role of the knowledge management leader
      • Should the knowledge management leader be an internal or external appointment?
      • The most important characteristic for an external appointment
      • What competencies does the knowledge management leader need?
      • The personality trap
      • A metaphor
      • Summary
    • 06    The KM team members
      • How big should your KM team be?
      • What skillsets will you need on your team?
      • Attitude and values
      • Team roles
      • Summary
    • 07    The role of senior management
      • The role of the sponsor
      • The risks to effective sponsorship
      • The knowledge management steering team
      • Working with the other senior managers
      • Summary
    • 08    Budget and timescale
      • The need for a budget
      • How big will the budget need to be?
      • Assigning your budget among the four KM enablers
      • Benchmarking your budget
      • How long will it take to implement knowledge management?
      • Beware the self-funding trap
      • Summary
    • 09    Aims and objectives for the KM implementation programme
      • Benefits mapping
      • The interim objectives
      • Making the objectives smart
      • Impact metrics for knowledge management
      • Setting the value targets and estimating ROI
      • Dealing with imposed targets
      • What if you can’t measure value in monetary terms?
      • Not all measures should be targets
      • Summary
    • 10    Finding partners to help you
      • Who should be responsible for KM?
      • KM as partnering
      • Initiating a partnership
      • Transitioning the partnerships
      • Identifying non-obvious partners
      • Partnering with external companies
      • Summary
  • PART THREE    Assessment and planning
    • 11    Conducting the knowledge assets audit
      • What is a knowledge assets audit?
      • How does the audit help a KM implementation?
      • What are we auditing?
      • What are the steps in a knowledge assets audit?
      • Analysing the results of the audit
      • Summary
    • 12    The knowledge management framework
      • What is a management framework?
      • Why we need a framework for KM
      • A template for your KM framework
      • Summary
    • 13    The knowledge discussion elements of the KM framework
      • Dialogue as the preferred form of discussion
      • Roles for knowledge discussion
      • Processes for knowledge discussion
      • Technologies for knowledge discussion
      • Governance for knowledge discussion
      • Summary
    • 14    The knowledge capture and documentation elements of the KM framework
      • The difference between documented knowledge and information
      • Roles for knowledge documentation
      • Processes for knowledge documentation
      • Technology for knowledge documentation
      • Governance for knowledge documentation
      • Summary
    • 15    The knowledge synthesis elements of the KM framework
      • What is knowledge synthesis?
      • What does synthesized knowledge look like?
      • Roles for knowledge synthesis
      • Processes for knowledge synthesis
      • Technologies for knowledge synthesis
      • Governance for knowledge synthesis
      • Summary
    • 16    The knowledge finding and re-use elements of the KM framework
      • The challenges of knowledge re-use
      • Incentivizing knowledge seeking
      • The importance of making knowledge findable and accessible
      • Roles for knowledge finding and re-use
      • Processes for knowledge finding and re-use
      • Technologies for knowledge finding and re-use
      • Governance for knowledge finding and re-use
      • Summary
    • 17    Knowledge organization
      • Grounding knowledge organization in the business drivers
      • The three components of knowledge organization
      • Taking an evidence-based approach to knowledge organization
      • Using the knowledge assets audit to focus on what counts
      • Testing and validating your knowledge organization system
      • Summary
    • 18    Influencing the stakeholders
      • The steps of the buy-in ladder
      • The knowledge manager as salesperson
      • Segmenting your audience
      • Influencing tactics
      • When to use the influencing techniques
      • Summary
    • 19    Culture, communications and change
      • KM as an agent of culture change
      • Mapping the current culture
      • Understanding the cultural drivers
      • Communication and change
      • The communication plan
      • Summary
    • 20    Preparing the KM implementation plan
      • How to create the implementation plan
      • Potential elements of the KM plan
      • Summary
  • PART FOUR    The implementation activity
    • 21    Building the KM champion network
      • What is a KM champion?
      • What KM champions do
      • How to identify potential KM champions
      • Maintaining the motivation of the KM champions
      • Supporting the KM champions
      • Summary
    • 22    Trials and pilots
      • Proof of concept trials
      • Where to look for quick wins
      • Selecting KM pilot projects
      • The ‘minimum viable KM framework’
      • Delivering KM pilots
      • Reaching the organizational decision point
      • Summary
    • 23    Roll-out, embedding and governance
      • What does embedding mean?
      • Examples of embedded KM
      • Finalizing the KM framework
      • The governance elements of the KM framework
      • The KM policy
      • KM roll-out
      • Celebrating the successes
      • Tracking the roll-out phase
      • Summary
    • 24    Setting up the KM metrics and reporting system
      • The different kinds of metrics and their purposes
      • Examples of KM metrics
      • KM performance management
      • KM metrics reporting
      • KM metrics as a learning opportunity
      • Summary
    • 25    Dealing with bumps in the road
      • Dealing with common objections
      • Challenge scenario 1: over-enthusiastic support
      • Challenge scenario 2: death of a thousand cuts
      • Challenge scenario 3: perpetual reset mode
      • Challenge scenario 4: the show stopper
      • Summary
    • 26    When implementation is over
      • The decision to close the implementation programme
      • The role of the KM team after implementation
      • Knowledge management refresh and update
      • Summary
  • PART FIVE    Case histories
    • 27    Implementing KM at Mars
      • Linda Davies
      • Know why you’re doing what you’re doing
      • Focus on critical activities that help deliver strategy
      • Plan the roll-out to build the KM story
      • Go where there is ‘pull’ and keep all activities relevant to the business and to associates
      • Measure the business impact of KM activities
      • Be consistent
      • Select the team members carefully
      • Build top-down support
      • Embed critical knowledge via existing business processes
      • When is it over?
      • Summary
    • 28    KM implementation in a global oil and gas company
      • Dan Ranta
      • Connecting sharing to the business – a bold approach
      • The link between knowledge networks and business results
      • Connecting people and governance
      • Visible leadership led to knowledge network growth
      • Building sustainability
      • Discussions and lesson learning
      • Promoting re-use
      • Synthesis: closed discussions and an enterprise wiki
      • Measuring knowledge network activity
      • Summary
    • 29    KM implementation at Huawei
      • Tan Xinde
      • The value of KM to Huawei
      • The start of Huawei’s KM journey
      • Going from the HQ to the frontline
      • Explicit vs tacit knowledge management
      • The current state of KM in Huawei
      • Summary
    • 30    KM implementation at the Singapore Youth Olympics
      • Doreen Tan
      • Facilitating the smooth flow and exchange of information
      • Cultivating a learn-as-you-go culture
      • Retaining and transferring Games know-how
      • Summary
    • 31    Accelerated learning in a law firm
      • Jessica Magnusson
      • Knowledge and professional development in law firms
      • The timeframe
      • Approach
      • Summary
  • Summary
  • Glossary
  • References
  • Index
  • Copyright


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Vörumerki: Kogan Page
Vörunúmer: 9780749475543
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