Efnisyfirlit

• Cover
• Title Page
• Copyright Page
• Contents
• Preface
• Acknowledgments
• Case Study Instructions
• Chapter One A New Landscape for Leadership: Changing the Health Script in an Age of Value
  • Leading in a World of Constant Movement
  • Newton and Organizational Design
  • Leading in the Postdigital Age
  • Change Is
  • Postdigital Leadership
  • Endless Change
  • The Quantum Character of Leadership
  • The Compression of Time Will Affect How Work Is Done
  • Change and Effectiveness
  • Conclusion
• Chapter Two Ten Complexity Principles for Leaders Advancing Value in the Quantum Age
  • Chaos and Complexity and the Drive for Value
  • Principle 1: Wholes Are Not Just the Sum of Their Parts
  • Principle 2: All Health Care Is Local
  • Principle 3: Value Is Now the Centerpiece of Service Delivery
  • Principle 4: Simple Systems Aggregate to Complex Systems
  • Principle 5: Diversity Is Essential to Life
  • Principle 6: Error Is Essential to Success
  • Principle 7: Systems Thrive When All of Their Functions Intersect and Interact
  • Principle 8: Equilibrium and Disequilibrium Are in Constant Tension
  • Principle 9: Change Is Generated from the Center Outward
  • Principle 10: Revolution Results from the Aggregation of Local Changes
  • Conclusion
• Chapter Three Innovation Leadership and Professional Governance: Building the Structure for Transformation
  • Definitions and Concepts
  • Rationale for Healthcare Innovation
  • Innovation Label Versus Innovation Role
  • Conclusion
• Chapter Four Innovation and Opportunity: Leading Through the White Water of Change
  • Driving the Culture of Innovation
  • Equity and Partnership
  • Decisions and Structures
  • The Centrality of the Point-of-Service
  • Alignment, Not Motivation
  • Creating Stakeholder Value
  • The Contextual/Strategic Role of the Board
  • The C-Suite and the Context for Innovation
  • First-Line Leaders: The Catalyst for Innovation
  • Creating a Context That Supports the Innovator
  • Innovation and the Membership Community
  • Balancing Innovation with Value
  • Differentiating Roles in Innovation
  • Leadership and the Will to Innovate
  • Conclusion
• Chapter Five From Evidence to Innovation: Measuring the Foundations of Practice and Value
  • Key Drivers for Change
  • A Very Complex System
  • Emergence and Uncertainty
  • New Healthcare Valuation Model
  • Conclusion
• Chapter Six Diversity and Difference: Managing Conflict in a Transdisciplinary Network
  • Growth and Transformation
  • Avoiding Unnecessary Conflict
  • Team-Based Conflict Issues
  • Identity-Based Conflicts
  • Interest-Based Conflicts
  • People and Behavior
  • Conclusion
• Chapter Seven Leading Constant Movement: Transforming Chaos and Crisis
  • Normative and Nonnormative Crisis
  • The Leader’s Perception of Crisis
  • Understanding Crisis
  • Complexity and Technology
  • Complexity and Organizations
  • Adaptive Capacity and Change
  • The Human Resources Focus
  • Adaptive Capacity in Human Organizations
  • Strategic Crisis Management
  • Macro Considerations for Organizational Crisis
  • Synthesizing External and Internal Factors
  • Strategic Core
  • Team Performance
  • Team Outcomes
  • User Expectations
  • The Partnership Team Process Factors
  • Impact on Outcomes
  • Internalization and Externalization
  • Ensuring a Strong Service Core
  • Crisis and Environmental Scanning
  • Crisis Preparedness
  • Planning
  • Recovery/Salvage Stage
  • Adaptive Effectiveness
  • Conclusion
• Chapter Eight The Focused Leader: Embracing Vulnerability, Risk Taking, and the Potential to Succeed
  • Leadership Fitness in the New Millennium
  • Vulnerability
  • Power
  • The Cycle of Vulnerability
  • New Relationships
  • Complexity Communication
  • Collective Mindfulness
  • Strategies for Cultivating Leadership Vulnerability
  • Is There a Choice?
  • Conclusion
• Chapter Nine Transforming Error and Engaging Failure Toward a Culture of Safety
  • Creating the Context for Safety
  • Just Culture
  • Learning
  • Teamwork
  • Evidence-Based Practice
  • Patient-Centered Care
  • Leadership
  • Healthcare Leadership: Issues and Opportunities
  • Highly Reliable Organizations and Safety Culture
  • Conclusion
• Chapter Ten The Fully Engaged Leader: Demonstrating Capacity to Sustain Relationships
  • Underpinnings of Emotional Competence
  • Nature of Emotional Competence
  • Emotional Risks of Leadership
  • Benefits of Emotional Competence in Health Care
  • Developing Emotional Competence
  • Emotionally Incompetent Behaviors
  • Team Emotional Competence
  • Connecting with Generations of Workers
  • Conclusion
• Chapter Eleven Toxic Organizations and People: The Leader as Transformer
  • Cultures Depend on Healthy Individuals to Help Patients Heal
  • How Does Toxicity Develop?
  • How Leaders Shape Culture
  • Leadership Polarity Dominates
  • Millennial Nurses Crave Connection
  • Toxic Behaviors
  • Ten Principles for Minimizing Toxic Behavior in Organizations
  • Conclusion
• Chapter Twelve Coaching for Unending Change: Transforming the Membership Community
  • From Responsibility to Accountability
  • Transforming Work and the Transforming Worker
  • Evolution and Revolution
  • The Learning Organization
  • Organizing for Transformation
  • Dealing with the Lack of Time
  • The Leader as Revolutionary
  • Innovation Coaching
  • Making Integration Work
  • Addressing Problems Head On
  • Eliminating Firefighting Altogether
  • Conclusion
• Chapter Thirteen The Leader’s Courage to Be Willing: Building a Context for Hope
  • A Context for Hope
  • Will
  • Strategies to Facilitate Willingness
  • Relighting the Lamp
  • Conclusion
• Chapter Fourteen Engaging the Spirit of Leadership: Becoming a Living Leader
  • Chaos and the Call to Leadership
  • Self-Management and Creativity
  • Creativity and Innovation
  • Exercising the Spirit
  • Spiritual Intelligence: 10 Mindful Rules of the Road
  • Becoming Self
  • Listening for the Sounds of Change
  • Finding Spirit in the Chaos
  • The Compensations of Ignorance
  • Mystery
  • Synthesis and Synergy
• Appendix: Quiz Answers
• Index

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