Principles of Operations Management: Sustainability and Supply Chain Management, Global Edition
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For courses in operations management. A broad introduction to operations, reinforced with extensive practice problems Principles of Operations Management: Sustainability and Supply Chain Management presents a broad introduction to the field of operations in a realistic and practical manner, while offering the largest and most diverse collection of issues on the market. Problems found in the 12th Edition contain ample support—found in the book's solved-problems and worked examples—to help readers better understand concepts important to today's operations management professionals.
Annað
- Höfundar: Jay Heizer, Barry Render, Chuck Munson
- Útgáfa:12
- Útgáfudagur: 2023-07-05
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- Format:Page Fidelity
- ISBN 13: 9781292459158
- Print ISBN: 9781292459127
- ISBN 10: 1292459158
Efnisyfirlit
- Digital Resources for Students
- Title Page
- Copyright Page
- Dedication
- Pearson’s Commitment to Diversity, Equity, and Inclusion
- Brief Table of Contents
- Table of Contents
- Preface
- About the Authors
- Part One: Introduction to Operations Management
- Chapter 1. Operations and Productivity
- Global Company Profile: Hard Rock Cafe: Operations Management at Hard Rock Cafe
- What Is Operations Management?
- Organizing to Produce Goods and Services
- The Supply Chain
- Why Study OM?
- What Operations Managers Do
- The Heritage of Operations Management
- Operations for Goods and Services
- Growth of Services
- Service Pay
- The Productivity Challenge
- Productivity Measurement
- OM in Action: Improving Productivity at Starbucks
- Productivity Variables
- Productivity and the Service Sector
- OM in Action: Taco Bell Improves Productivity and Goes Green to Lower Costs
- Current Challenges in Operations Management
- Ethics, Social Responsibility, and Sustainability
- Summary
- Key Terms
- Ethical Dilemma
- Discussion Questions
- Using Software for Productivity Analysis
- Solved Problems
- Problems
- Case Studies
- Uber Technologies, Inc.
- Video Case Studies
- Frito-Lay: Operations Management in Manufacturing
- Hard Rock Cafe: Operations Management in Services
- Celebrity Cruises: Operations Management at Sea
- Endnotes
- Bibliography
- Chapter 1 Rapid Review
- Self Test
- Chapter 2. Operations Strategy in a Global Environment
- Global Company Profile: Boeing: Boeing’s Global Strategy Yields Competitive Advantage
- A Global View of Operations and Supply Chains
- Cultural and Ethical Issues
- Determining Missions and Strategies
- Mission
- Strategy
- Achieving Competitive Advantage Through Operations
- Competing on Differentiation
- Competing on Cost
- Competing on Response
- Issues in Operations Strategy
- Strategy Development and Implementation
- OM in Action: Amazon Updates Sears’ Strategy
- Key Success Factors and Core Competencies
- Integrating OM with Other Activities
- Building and Staffing the Organization
- Implementing the 10 Strategic OM Decisions
- Strategic Planning, Core Competencies, and Outsourcing
- The Theory of Comparative Advantage
- Risks of Outsourcing
- OM in Action: China Outsources Too—to Ethiopia
- Rating Outsource Providers
- Global Operations Strategy Options
- Summary
- Key Terms
- Ethical Dilemma
- Discussion Questions
- Using Software to Solve Outsourcing Problems
- Solved Problems
- Problems
- Case Studies
- Rapid-Lube
- Video Case Studies
- Strategy at Nautique Boat Company
- Hard Rock Cafe’s Global Strategy
- Outsourcing Offshore at Darden
- Endnotes
- Bibliography
- Chapter 2 Rapid Review
- Self Test
- Chapter 3. Project Management
- Global Company Profile: Bechtel Group: Project Management Provides a Competitive Advantage for Becht
- The Importance of Project Management
- Project Planning
- The Project Manager
- Work Breakdown Structure
- Project Scheduling
- OM in Action: Delta’s Ground Crew Orchestrates a Smooth Takeoff
- Project Controlling
- Project Management Techniques: PERT and CPM
- The Framework of PERT and CPM
- Network Diagrams and Approaches
- Activity-on-Node Example
- Activity-on-Arrow Example
- Determining the Project Schedule
- Forward Pass
- Backward Pass
- Calculating Slack Time and Identifying the Critical Path(s)
- Variability in Activity Times
- Three Time Estimates in PERT
- Probability of Project Completion
- Cost-Time Trade-Offs and Project Crashing
- A Critique of PERT and CPM
- OM in Action: Behind the Tour de France
- Using Software to Manage Projects
- Summary
- Key Terms
- Ethical Dilemma
- Discussion Questions
- Using Software to Solve Project Management Problems
- Solved Problems
- Problems
- Video Case Studies
- Project Management at Arnold Palmer Hospital
- Managing Hard Rock’s Rockfest
- Endnotes
- Bibliography
- Chapter 3 Rapid Review
- Self Test
- Chapter 4. Forecasting
- Global Company Profile: Walt Disney Parks & Resorts: Forecasting Provides a Competitive Advantage fo
- What Is Forecasting?
- Forecasting Time Horizons
- Types of Forecasts
- The Strategic Importance of Forecasting
- Supply Chain Management
- Human Resources
- Capacity
- Seven Steps in the Forecasting System
- Forecasting Approaches
- Overview of Qualitative Methods
- Overview of Quantitative Methods
- Time-Series Forecasting
- Decomposition of a Time Series
- OM in Action: Forecasting at Olive Garden
- Naive Approach
- Moving Averages
- Exponential Smoothing
- Measuring Forecast Error
- Exponential Smoothing with Trend Adjustment
- Trend Projections
- Seasonal Variations in Data
- Cyclical Variations in Data
- Associative Forecasting Methods: Regression and Correlation Analysis
- Using Regression Analysis for Forecasting
- Standard Error of the Estimate
- Correlation Coefficients for Regression Lines
- Multiple Regression Analysis
- OM in Action: NYC’s Potholes and Regression Analysis
- Monitoring, Controlling, and Adapting Forecasts
- Adaptive Smoothing
- Focus Forecasting
- Forecasting Under a Pandemic or Major Disruption
- Forecasting in the Service Sector
- Summary
- Key Terms
- Ethical Dilemma
- Discussion Questions
- Using Software in Forecasting
- Solved Problems
- Problems
- Case Studies
- Southwestern University (B)
- Video Case Studies
- Forecasting Ticket Revenue for Orlando Magic Basketball Games
- Forecasting at Hard Rock Cafe
- Endnotes
- Bibliography
- Chapter 4 Rapid Review
- Self Test
- Chapter 1. Operations and Productivity
- Chapter 5. Design of Goods and Services
- Global Company Profile: Nautique Boats: Product Design Provides Competitive Advantage at Nautique Bo
- Goods and Services Selection
- Product Strategy Options Support Competitive Advantage
- Product Life Cycles
- Life Cycle and Strategy
- Product-by-Value Analysis
- Generating New Products
- Product Development
- Product Development System
- Quality Function Deployment (QFD)
- Organizing for Product Development
- Manufacturability and Value Engineering
- Issues for Product Design
- Robust Design
- Modular Design
- Computer-Aided Design (CAD) and Computer-Aided Manufacturing (CAM)
- OM in Action: Israeli Startups Roll Out 3D Printed Steaks
- Virtual Reality Technology
- Value Analysis
- Sustainability and Life Cycle Assessment (LCA)
- Product Development Continuum
- Purchasing Technology by Acquiring a Firm
- Joint Ventures
- Alliances
- Defining a Product
- Make-or-Buy Decisions
- Group Technology
- Documents for Production
- Product Life-Cycle Management (PLM)
- Service Design
- Designing More Efficient Services
- OM in Action: Amazon Pushes Product Design
- Documents for Services
- Application of Decision Trees to Product Design
- Transition to Production
- Summary
- Key Terms
- Ethical Dilemma
- Discussion Questions
- Solved Problem
- Problems
- Case Studies
- De Mar’s Product Strategy
- Video Case Studies
- Product Design at Nautique Boat Company
- Celebrity Cruises Designs a New Ship
- Endnotes
- Bibliography
- Chapter 5 Rapid Review
- Self Test
- Supplement 5. Sustainability in the Supply Chain
- Corporate Social Responsibility
- Sustainability
- Systems View
- Commons
- Triple Bottom Line
- OM in Action: Blue Jeans and Sustainability
- Design and Production for Sustainability
- Product Design
- Production Process
- Logistics
- End-of-Life Phase
- Regulations and Industry Standards
- OM in Action: Designing for End of Life
- International Environmental Policies and Standards
- OM in Action: Subaru’s Clean, Green Set of Wheels with ISO 14001 and ISO 50001
- Summary
- Key Terms
- Discussion Questions
- Solved Problems
- Problems
- Video Case Studies
- Building Sustainability at the Orlando Magic’s Amway Center
- Green Manufacturing and Sustainability at Frito-Lay
- “Saving the Waves” at Celebrity Cruises
- Endnotes
- Bibliography
- Supplement 5 Rapid Review
- Self Test
- Chapter 6. Managing Quality
- Global Company Profile: Arnold Palmer Hospital: Managing Quality Provides a Competitive Advantage at
- Quality and Strategy
- Defining Quality
- Implications of Quality
- Malcolm Baldrige National Quality Award
- ISO 9000 International Quality Standards
- Cost of Quality (COQ)
- Ethics and Quality Management
- Total Quality Management
- Continuous Improvement
- Six Sigma
- Employee Empowerment
- Benchmarking
- Just-in-Time (JIT)
- Taguchi Concepts
- OM in Action: A Hospital Benchmarks Against the Ferrari Racing Team?
- Knowledge of TQM Tools
- Tools of TQM
- Check Sheets
- Scatter Diagrams
- Cause-and-Effect Diagrams
- Pareto Charts
- Flowcharts
- Histograms
- Statistical Process Control (SPC)
- The Role of Inspection
- When and Where to Inspect
- OM in Action: Inspecting the Boeing 787
- Source Inspection
- Service Industry Inspection
- OM in Action: Safe Patients, Smart Hospitals
- Inspection of Attributes versus Variables
- TQM in Services
- OM in Action: Richey International’s Spies
- Summary
- Key Terms
- Ethical Dilemma
- Discussion Questions
- Solved Problems
- Problems
- Case Studies
- Southwestern University: (C)
- Video Case Studies
- The Culture of Quality at Arnold Palmer Hospital
- Quality Counts at Alaska Airlines
- Celebrity Cruises: A Premium Experience
- Endnotes
- Bibliography
- Chapter 6 Rapid Review
- Self Test
- Supplement 6. Statistical Process Control
- Statistical Process Control (SPC)
- Control Charts for Variables
- The Central Limit Theorem
- Setting Mean Chart Limits ( x-Charts)
- Setting Range Chart Limits (R-Charts)
- Using Mean and Range Charts
- Control Charts for Attributes
- OM in Action: Trying to Land a Seat with Frequent Flyer Miles
- Managerial Issues and Control Charts
- Process Capability
- Process Capability Ratio (Cp)
- Process Capability Index (Cpk)
- Acceptance Sampling
- Operating Characteristic Curve
- Average Outgoing Quality
- Summary
- Key Terms
- Discussion Questions
- Using Software for SPC
- Solved Problems
- Problems
- Case Studies
- Alabama Airlines’ On-Time Schedule
- Video Case Studies
- Frito-Lay’s Quality-Controlled Potato Chips
- Farm to Fork: Quality at Darden Restaurants
- Endnotes
- Bibliography
- Supplement 6 Rapid Review
- Self Test
- Statistical Process Control (SPC)
- Chapter 7. Process Strategies
- Global Company Profile: Harley-Davidson: Repetitive Manufacturing Works at Harley-Davidson
- Four Process Strategies
- Process Focus
- Repetitive Focus
- Product Focus
- Mass Customization Focus
- Process Comparison
- Selection of Equipment
- Process Analysis and Design
- Flowchart
- Time-Function Mapping
- Process Charts
- Value-Stream Mapping
- Service Blueprinting
- Special Considerations for Service Process Strategies
- Production Technology
- Machine Technology
- Automatic Identification Systems (AISs) and RFID
- Process Control
- Vision Systems
- OM in Action: Tyson’s Computer Vision Technology Improves Process Performance
- Robots
- Automated Storage and Retrieval Systems (ASRSs)
- Automated Guided Vehicles (AGVs)
- Flexible Manufacturing Systems (FMSs)
- Computer-Integrated Manufacturing (CIM)
- Technology in Services
- OM in Action: The Automated Sushi Restaurant
- Process Redesign
- Summary
- Key Terms
- Ethical Dilemma
- Discussion Questions
- Solved Problem
- Problems
- Case Studies
- Nowak Guitars
- Video Case Studies
- Process Strategy at Wheeled Coach
- Alaska Airlines: 20-Minute Baggage Process—Guaranteed!
- Process Analysis at Arnold Palmer Hospital
- Endnotes
- Bibliography
- Chapter 7 Rapid Review
- Self Test
- Supplement 7. Capacity and Constraint Management
- Capacity
- Design and Effective Capacity
- Capacity and Strategy
- Capacity Considerations
- Managing Demand
- OM in Action: Matching Airline Capacity to Demand
- Service-Sector Demand and Capacity Management
- Bottleneck Analysis and the Theory of Constraints
- Theory of Constraints
- Bottleneck Management
- Break-Even Analysis
- Single-Product Case
- Multiproduct Case
- Reducing Risk with Incremental Changes
- Applying Expected Monetary Value (EMV) to Capacity Decisions
- Applying Investment Analysis to Strategy-Driven Investments
- Investment, Variable Cost, and Cash Flow
- Net Present Value
- Summary
- Key Terms
- Discussion Questions
- Using Software for Break-Even Analysis
- Solved Problems
- Problems
- Video Case Study
- Capacity Planning at Arnold Palmer Hospital
- Endnote
- Bibliography
- Supplement 7 Rapid Review
- Self Test
- Capacity
- Chapter 8. Location Strategies
- Global Company Profile: FedEx: Location Provides Competitive Advantage for FedEx
- The Strategic Importance of Location
- Factors That Affect Location Decisions
- Labor Productivity
- Exchange Rates and Currency Risk
- Costs
- OM in Action: Bitcoin Goes to Where the Power Is Cheap
- Political Risk, Values, and Culture
- Proximity to Markets
- Proximity to Suppliers
- Proximity to Competitors (Clustering)
- Methods of Evaluating Location Alternatives
- OM in Action: Denmark’s Meat Cluster
- The Factor-Rating Method
- Locational Cost–Volume Analysis
- Center-of-Gravity Method
- Transportation Model
- Service Location Strategy
- OM in Action: How La Quinta Selects Profitable Hotel Sites
- Geographic Information Systems
- Summary
- Key Terms
- Ethical Dilemma
- Discussion Questions
- Using Software to Solve Location Problems
- Solved Problems
- Problems
- Case Studies
- National Assembly Services
- Video Case Studies
- Locating the Next Red Lobster Restaurant
- Where to Place the Hard Rock Café
- Endnotes
- Bibliography
- Chapter 8 Rapid Review
- Self Test
- Chapter 9. Layout Strategies
- Global Company Profile: McDonald’s: McDonald’s Looks for Competitive Advantage Through Layout
- The Strategic Importance of Layout Decisions
- Types of Layout
- Office Layout
- Retail Layout
- Servicescapes
- Warehouse and Storage Layouts
- OM in Action: Amazon Warehouses Are Full of Robots
- Cross-Docking
- Random Stocking
- Customizing
- Fixed-Position Layout
- Process-Oriented Layout
- Computer Software for Process-Oriented Layouts
- Focused Facilities
- Work Cells
- Focused Work Center
- Focused Factory
- Repetitive and Product-Oriented Layout
- Assembly-Line Balancing
- Summary
- Key Terms
- Ethical Dilemma
- Discussion Questions
- Using Software to Solve Layout Problems
- Solved Problems
- Problems
- Case Studies
- Layout Strategies: IKEA
- Video Case Studies
- Laying Out Arnold Palmer Hospital’s New Facility
- Facility Layout at Wheeled Coach
- Endnotes
- Bibliography
- Chapter 9 Rapid Review
- Self Test
- Chapter 10. Human Resources, Job Design, and Work Measurement
- Global Company Profile: NASCAR’s Racing Teams: High-Performance Teamwork Makes the Difference betw
- Human Resource Strategy for Competitive Advantage
- Constraints on Human Resource Strategy
- Labor Planning
- Employment-Stability Policies
- Work Schedules
- Job Classifications and Work Rules
- Job Design
- Labor Specialization
- Job Expansion
- Psychological Components of Job Design
- Self-Directed Teams
- OM in Action: Using Incentives to Unsnarl Traffic Jams in the OR
- Motivation and Incentive Systems
- Ergonomics and the Work Environment
- OM in Action: The Rise of the Exoskeleton
- Methods Analysis
- The Visual Workplace
- Labor Standards
- Historical Experience
- Time Studies
- Predetermined Time Standards
- OM in Action: UPS: The Tightest Ship in the Shipping Business
- Work Sampling
- Digital Monitoring Techniques
- Ethics
- Summary
- Key Terms
- Ethical Dilemma
- Discussion Questions
- Solved Problems
- Problems
- Case Studies
- Jackson Manufacturing Company
- Video Case Studies
- The “People” Focus: Human Resources at Alaska Airlines
- Hard Rock’s Human Resource Strategy
- Endnotes
- Bibliography
- Chapter 10 Rapid Review
- Self Test
- Chapter 11. Supply Chain Management
- Global Company Profile: Red Lobster: Red Lobster’s Supply Chain Yields a Competitive Advantage
- The Supply Chain’s Strategic Importance
- OM in Action: A Rose Is a Rose, but Only If It Is Fresh
- Sourcing Issues: Make-or-Buy and Outsourcing
- Make-or-Buy Decisions
- Outsourcing
- Six Sourcing Strategies
- Many Suppliers
- Few Suppliers
- OM in Action: The Complex Supply Chain for Apple and Samsung
- Vertical Integration
- Joint Ventures
- Keiretsu Networks
- Virtual Companies
- Supply Chain Risk
- Risks and Mitigation Tactics
- Security and JIT
- Managing the Integrated Supply Chain
- Issues in Managing the Integrated Supply Chain
- Opportunities in Managing the Integrated Supply Chain
- Building the Supply Base
- Supplier Evaluation
- Supplier Development
- Negotiations
- Contracting
- Centralized Purchasing
- Electronic Procurement
- Logistics Management
- Shipping Systems
- OM in Action: New York City Chokes on Deliveries
- Warehousing
- Third-Party Logistics (3PL)
- Distribution Management
- Ethics and Sustainable Supply Chain Management
- Supply Chain Management Ethics
- Establishing Sustainability in Supply Chains
- Measuring Supply Chain Performance
- Assets Committed to Inventory
- Benchmarking the Supply Chain
- The SCOR Model
- Summary
- Key Terms
- Ethical Dilemma
- Discussion Questions
- Solved Problem
- Problems
- Case Studies
- Premier Bicycle’s COVID Problem
- Video Case Studies
- Darden’s Global Supply Chains
- Arnold Palmer Hospital’s Supply Chain
- Endnotes
- Bibliography
- Chapter 11 Rapid Review
- Self Test
- Supplement 11. Supply Chain Management Analytics
- Techniques for Evaluating Supply Chains
- Evaluating Disaster Risk in the Supply Chain
- Managing the Bullwhip Effect
- A Bullwhip Effect Measure
- OM in Action: The Bullwhip Effect Strikes Again
- Supplier Selection Analysis
- Transportation Mode Analysis
- Warehouse Storage
- Summary
- Discussion Questions
- Solved Problems
- Problems
- Video Case Studies
- Supply Chain Issues at Nautique Boat Company
- Endnote
- Bibliography
- Supplement 11 Rapid Review
- Self Test
- Chapter 12. Inventory Management
- Global Company Profile: Amazon.com: Inventory Management Provides Competitive Advantage at Amazon.co
- The Importance of Inventory
- Functions of Inventory
- Types of Inventory
- Managing Inventory
- ABC Analysis
- Record Accuracy
- Cycle Counting
- Control of Service Inventories
- OM in Action: 150 Shades of Red at Mattel
- Inventory Models
- Independent vs. Dependent Demand
- Holding, Ordering, and Setup Costs
- Inventory Models for Independent Demand
- The Basic Economic Order Quantity (EOQ) Model
- Minimizing Costs
- Reorder Points
- The Production Order Quantity Model
- The Quantity Discount Model
- Probabilistic Models and Safety Stock
- Other Probabilistic Models
- Single-Period Model
- OM in Action: Wrestling with Unsold Clothing Inventory
- Fixed-Period (P) Systems
- Summary
- Key Terms
- Ethical Dilemma
- Discussion Questions
- Using Software to Solve Inventory Problems
- Solved Problems
- Problems
- Case Studies
- Amazon: Using Chaos as an Inventory Management System
- Video Case Studies
- Managing Inventory at Frito-Lay
- Inventory Management at Celebrity Cruises
- Inventory at Nautique Boat Company
- Endnotes
- Bibliography
- Chapter 12 Rapid Review
- Self Test
- Chapter 13. Aggregate Planning and S&OP
- Global Company Profile: Frito-Lay: Aggregate Planning Provides a Competitive Advantage at Frito-Lay
- The Planning Process
- Sales and Operations Planning
- The Nature of Aggregate Planning
- OM in Action: Building the Plan at Snapper
- Aggregate Planning Strategies
- Capacity Options
- Demand Options
- Mixing Options to Develop a Plan
- Methods for Aggregate Planning
- Graphical Methods
- Mathematical Approaches
- Aggregate Planning in Services
- Restaurants
- Hospitals
- National Chains of Small Service Firms
- Miscellaneous Services
- Airline Industry
- Revenue Management
- OM in Action: Revenue Management Makes Disney the “King” of the Broadway Jungle
- Summary
- Key Terms
- Ethical Dilemma
- Discussion Questions
- Using Software for Aggregate Planning
- Solved Problems
- Problems
- Case Studies
- Revenue Management: Theater Tickets
- Video Case Study
- Using Revenue Management to Set Orlando Magic Ticket Prices
- Endnotes
- Bibliography
- Chapter 13 Rapid Review
- Self Test
- Chapter 14. Material Requirements Planning (MRP) and ERP
- Global Company Profile: Wheeled Coach: MRP Provides a Competitive Advantage for Wheeled Coach
- Dependent Demand
- Dependent Inventory Model Requirements
- Master Production Schedule
- Bills of Material
- Accurate Inventory Records
- Purchase Orders Outstanding
- Lead Times for Components
- MRP Structure
- Lot-Sizing Techniques
- MRP Management
- Demand-Driven MRP
- Capacity Planning
- System Nervousness
- Material Requirements Planning II (MRP II)
- MRP in Services
- Distribution Resource Planning (DRP)
- Enterprise Resource Planning (ERP)
- OM in Action: Managing Benetton with ERP Software
- ERP in the Service Sector
- Summary
- Key Terms
- Ethical Dilemma
- Discussion Questions
- Using Software to Solve MRP Problems
- Solved Problems
- Problems
- Case Studies
- Hill’s Automotive, Inc.
- Video Case Studies
- When 18,500 Orlando Magic Fans Come to Dinner
- MRP at Wheeled Coach
- Endnotes
- Bibliography
- Chapter 14 Rapid Review
- Self Test
- Chapter 15. Short-Term Scheduling
- Global Company Profile: Alaska Airlines: Scheduling Flights When Weather Is the Enemy
- The Importance of Short-Term Scheduling
- Scheduling Issues
- Forward and Backward Scheduling
- OM in Action: Prepping for the Orlando Magic Basketball Game
- Finite and Infinite Loading
- Scheduling Criteria
- Scheduling Process-Focused Facilities
- Loading Jobs
- Input–Output Control
- Gantt Charts
- Assignment Method
- Sequencing Jobs
- Priority Rules for Sequencing Jobs
- Critical Ratio
- Sequencing N Jobs on Two Machines: Johnson’s Rule
- Limitations of Rule-Based Sequencing Systems
- Finite Capacity Scheduling (FCS)
- Scheduling Services
- OM in Action: The NBA’s Scheduling Secret
- Scheduling Service Employees with Cyclical Scheduling
- Summary
- Key Terms
- Ethical Dilemma
- Discussion Questions
- Using Software for Short-Term Scheduling
- Solved Problems
- Problems
- Case Studies
- Old Oregon Wood Store
- Video Case Studies
- From the Eagles to the Magic: Converting the Amway Center
- Scheduling at Hard Rock Café
- Endnotes
- Bibliography
- Chapter 15 Rapid Review
- Self Test
- Chapter 16. Lean Operations
- Global Company Profile: Toyota Motor Corporation: Achieving Competitive Advantage with Lean Operatio
- Lean Operations
- Eliminate Waste
- OM in Action: Toyota’s New Challenge
- Remove Variability
- Improve Throughput
- Lean and Just-in-Time
- Supplier Partnerships
- Lean Layout
- Lean Inventory
- Lean Scheduling
- Lean Quality
- Lean and the Toyota Production System
- Continuous Improvement
- Respect for People
- OM in Action: Dr Pepper’s Move to Kaizen
- Processes and Standard Work Practice
- Lean Organizations
- Activity-Based Costing
- Building a Lean Organization
- OM in Action: Lean Delivers the Medicine
- Lean Sustainability
- Lean in Services
- Suppliers
- Layouts
- Inventory
- Scheduling
- Summary
- Key Terms
- Ethical Dilemma
- Discussion Questions
- Solved Problem
- Problems
- Video Case Studies
- Lean Operations at Alaska Airlines
- JIT at Arnold Palmer Hospital
- Endnotes
- Bibliography
- Chapter 16 Rapid Review
- Self Test
- Chapter 17. Maintenance and Reliability
- Global Company Profile: Orlando Utilities Commission: Maintenance Provides a Competitive Advantage f
- The Strategic Importance of Maintenance and Reliability
- Reliability
- System Reliability
- Providing Redundancy
- Maintenance
- Implementing Preventive Maintenance
- Increasing Repair Capabilities
- Autonomous Maintenance
- Total Productive Maintenance
- Summary
- Key Terms
- Ethical Dilemma
- Discussion Questions
- Using Software to Solve Reliability Problems
- Solved Problems
- Problems
- Video Case Study
- Maintenance Drives Profits at Frito-Lay
- Bibliography
- Chapter 17 Rapid Review
- Self Test
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