Operations Management: An Integrated Approach, EMEA Edition
5.190 kr.
Lýsing:
As the business environment continues to rapidly change, Dan Reid and Nada Sanders have developed an integrated approach that makes the introductory OM course accessible and engaging for all business majors. Beyond providing a solid foundation, this text covers emerging topics like Artificial Intelligence, Robotics, Data Analytics, and Sustainability and gives equal time to strategic and tactical decisions in both service and manufacturing organizations.
Annað
- Höfundar: R. Dan Reid, Nada R. Sanders
- Útgáfa:7
- Útgáfudagur: 02/2020
- Hægt að prenta út 10 bls.
- Hægt að afrita 2 bls.
- Format:ePub
- ISBN 13: 9781119674344
- Print ISBN: 9781119668176
- ISBN 10: 1119674344
Efnisyfirlit
- Cover
- From the Authors
- Making Operations Management Personal
- Changes to This Edition
- Improved Learning Outcomes with WileyPLUS
- Acknowledgments
- About the Authors
- CHAPTER 1: Introduction to Operations Management
- Chapter Overview
- What Is Operations Management?
- Differences between Manufacturing and Service Organizations
- Operations Management Decisions
- Historical Development
- Today’s OM Environment
- Operations Management in Practice
- Within OM: How It All Fits Together
- Chapter Highlights
- Key Terms
- Discussion Questions
- Selected Bibliography
- CHAPTER 2: Operations Strategy and Competitiveness
- Chapter Overview
- The Role of Operations Strategy
- Developing a Business Strategy
- Developing an Operations Strategy
- Strategic Role of Technology
- Productivity
- Operations Strategy within OM: How It All Fits Together
- Solved Problems
- Cases
- Chapter Highlights
- Key Terms
- Formula Review
- Discussion Questions
- Problems
- Selected Bibliography
- CHAPTER 3: Product Design and Process Selection
- Chapter Overview
- Product Design
- The Product Design Process
- Factors Impacting Product Design
- Process Selection
- Designing Processes
- Process Performance Metrics
- Linking Product Design and Process Selection
- Technology Decisions
- Designing Services
- Product Design and Process Selection within OM: How It All Fits Together
- Solved Problems
- Cases
- Chapter Highlights
- Key Terms
- Formula Review
- Discussion Questions
- Problems
- Selected Bibliography
- CHAPTER 4: Supply Chain Management
- Chapter Overview
- Basic Supply Chains
- Issues Affecting Supply Chain Management
- The Role of Purchasing
- Sourcing Decisions
- The Role of Warehouses
- Implementing Supply Chain Management
- Supply Chain Management within OM: How It All Fits Together
- Solved Problems
- Cases
- Chapter Highlights
- Key Terms
- Formula Review
- Discussion Questions
- Problems
- Selected Bibliography
- CHAPTER 5: Total Quality Management
- Chapter Overview
- Defining Quality
- Cost of Quality
- The Evolution of Total Quality Management (TQM)
- The Philosophy of TQM
- Quality Awards and Standards
- Why TQM Efforts Fail
- Total Quality Management (TQM) within OM: How It All Fits Together
- Solved Problems
- Cases
- Chapter Highlights
- Key Terms
- Formula Review
- Discussion Questions
- Problems
- Selected Bibliography
- CHAPTER 6: Statistical Quality Control
- Chapter Overview
- What Is Statistical Quality Control?
- Sources of Variation: Common and Assignable Causes
- Descriptive Statistics
- Statistical Process Control Methods
- Control Charts for Variables
- Control Charts for Attributes
- Process Capability
- Six Sigma Quality
- Acceptance Sampling
- Implications for Managers
- Statistical Quality Control in Services
- Statistical Quality Control (SQC) within OM: How It All Fits Together
- Solved Problems
- Cases
- Chapter Highlights
- Key Terms
- Formula Review
- Discussion Questions
- Problems
- Selected Bibliography
- CHAPTER 7: Just-in-Time and Lean Systems
- Chapter Overview
- The Philosophy of JIT
- Elements of JIT
- Just-in-Time Manufacturing
- Total Quality Management
- Respect for People
- Benefits of JIT
- Implementing JIT
- JIT in Services
- JIT and Lean Systems within OM: How It All Fits Together
- Solved Problems
- Cases
- Chapter Highlights
- Key Terms
- Formula Review
- Discussion Questions
- Problems
- Selected Bibliography
- CHAPTER 8: Forecasting
- Chapter Overview
- Principles of Forecasting
- Steps in the Forecasting Process
- Types of Forecasting Methods
- Time Series Models
- Causal Models
- Measuring Forecast Accuracy
- Selecting the Right Forecasting Model
- Combining Forecasting
- Collaborative Planning, Forecasting, and Replenishment (CPFR)
- Forecasting within OM: How It All Fits Together
- Solved Problems
- Cases
- Chapter Highlights
- Key Terms
- Formula Review
- Discussion Questions
- Problems
- Selected Bibliography
- CHAPTER 9: Capacity Planning and Facility Location
- Chapter Overview
- Capacity Planning
- Making Capacity Planning Decisions
- Identify Capacity Requirements
- Decision Trees
- Location Analysis
- Making Location Decisions
- Capacity Planning and Facility Location within OM: How It All Fits Together
- Capacity Planning and Facility Location across the Organization
- Solved Problems
- Cases
- Chapter Highlights
- Key Terms
- Formula Review
- Discussion Questions
- Problems
- Selected Bibliography
- CHAPTER 10: Facility Layout
- Chapter Overview
- What Is Layout Planning?
- Types of Layouts
- Designing Process Layouts
- Special Cases of Process Layout
- Designing Product Layouts
- Group Technology (Cell) Layouts
- Facility Layout within OM: How It All Fits Together
- Solved Problems
- Cases
- Chapter Highlights
- Key Terms
- Formula Review
- Discussion Questions
- Problems
- Selected Bibliography
- CHAPTER 11: Work System Design
- Chapter Overview
- Work System Design
- Job Design
- Work Measurement
- Compensation
- Work System Design within OM: How It All Fits Together
- Solved Problems
- Cases
- Chapter Highlights
- Key Terms
- Formula Review
- Discussion Questions
- Problems
- Selected Bibliography
- CHAPTER 12: Inventory Management
- Chapter Overview
- Basic Inventory Principles
- Inventory Management Objectives
- Relevant Inventory Costs
- ABC Inventory Classification
- Inventory Record Accuracy
- Determining Order Quantities
- Determining Safety Stock Levels
- The Periodic Review System
- Inventory Management within OM: How It All Fits Together
- Solved Problems
- Cases
- Chapter Highlights
- Key Terms
- Formula Review
- Discussion Questions
- Problems
- Selected Bibliography
- CHAPTER 13: Aggregate Planning
- Chapter Overview
- Business Planning
- Aggregate Planning Options
- Aggregate Plan Strategies
- Developing the Aggregate Plan
- Aggregate Planning within OM: How It All Fits Together
- Solved Problems
- Cases
- Chapter Highlights
- Key Terms
- Discussion Questions
- Problems
- Selected Bibliography
- CHAPTER 14: Resource Planning
- Chapter Overview
- Enterprise Resource Planning
- The Benefits and Costs of ERP
- Material Planning Systems
- How MRP Works
- Capacity Requirements Planning (CRP)
- Resource Planning within OM: How It All Fits Together
- Resource Planning across the Organization
- Solved Problems
- Cases
- Chapter Highlights
- Key Terms
- Formula Review
- Discussion Questions
- Problems
- Selected Bibliography
- CHAPTER 15: Scheduling
- Chapter Overview
- Basic Scheduling Concepts
- Developing a Schedule of Operations
- Optimized Production Technology
- Scheduling Issues for Service Organizations
- Scheduling within OM: Putting It All Together
- Solved Problems
- Cases
- Chapter Highlights
- Key Terms
- Formula Review
- Discussion Questions
- Problems
- Selected Bibliography
- CHAPTER 16: Project Management
- Chapter Overview
- The Project Life Cycle
- Project Management Concepts
- Estimating the Probability of Completion Dates
- Reducing Project Completion Time
- The Critical Chain Approach
- Project Management within OM: How It All Fits Together
- Solved Problems
- Cases
- Chapter Highlights
- Key Terms
- Formula Review
- Discussion Questions
- Problems
- Selected Bibliography
- SUPPLEMENT A: Spreadsheet Modeling: An Introduction
- Supplement Overview
- What Are Models?
- The Spreadsheet Modeling Process
- Multiple-Criteria Decision Making
- Useful Spreadsheet Tips
- Important Excel Formulas
- Spreadsheet Modeling Within OM: How it all Fits Together
- Case
- Supplement Highlights
- Key Terms
- Discussion Questions
- Problems
- Selected Bibliography
- SUPPLEMENT B: Introduction to Optimization
- Supplement Overview
- Optimization
- Algebraic Formulation
- Spreadsheet Model Development
- Solver Basics
- Interpreting the Solution
- Optimization Within OM: How it all Fits Together
- Solved Problems
- Case
- Supplement Highlights
- Key Terms
- Discussion Questions
- Problems
- Selected Bibliography
- SUPPLEMENT C: Waiting Line Models
- Supplement Overview
- Elements of Waiting Lines
- Waiting Line Performance Measures
- Changing Operational Characteristics
- Waiting Line Models Within OM: How it all Fits Together
- Solved Problems
- Cases
- Supplement Highlights
- Key Terms
- Formula Review
- Discussion Questions
- Problems
- Selected Bibliography
- SUPPLEMENT D: Master Scheduling and Rough-Cut Capacity Planning
- Supplement Overview
- Master Production Scheduling
- Developing an MPS
- Using the MPS
- Stabilizing the MPS
- Master Production Scheduling and Rough-Cut Capacity Planning within OM: How it a…
- Solved Problems
- Case
- Supplement Highlights
- Key Terms
- Formula Review
- Discussion Questions
- Problems
- The Standard Normal Distribution
- p-Chart
- Name Index
- Subject Index
- End User License Agreement
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- Gerð : 208
- Höfundur : 15447
- Útgáfuár : 2020
- Leyfi : 380