Efnisyfirlit

• Title Page
• Copyright
• About the Authors
• Brief Contents
• Complete Contents
• Part One: Organizations, Management, and the Networked Enterprise
  • Chapter 1: Information Systems in Global Business Today
    • Opening Case: Smart Stores Reinvent the Retail Space
    • 1-1 How are information systems transforming business, and why are they so essential for running and
      • What's New in Management Information Systems?
      • Globalization Challenges and Opportunities: A Flattened World
      • Interactive Session Organizations Will the Coronavirus Pandemic Make Working from Home the New Norma
      • The Emerging Digital Firm
      • Strategic Business Objectives of Information Systems
    • 1-2 What is an information system? How does it work? What are its management, organization, and tech
      • What Is an Information System?
      • Dimensions of Information Systems
      • Interactive Session | Technology Digital Transformation of Healthcare at Singapore's Jurong Health S
      • It Isn't Just Technology: A Business Perspective on Information Systems
      • Complementary Assets: Organizational Capital and the Right Business Model
    • 1-3 What academic disciplines are used to study information systems, and how does each contribute to
      • Technical Approach
      • Behavioral Approach
      • Approach of This Text: Sociotechnical Systems
    • 1-4 How will MIS help my career?
      • The Company
      • Position Description
      • Job Requirements
      • Interview Questions
      • Author Tips
    • Review Summary
    • Key Terms
    • Review Questions
    • Discussion Questions
    • Hands-On MIS Projects
    • Collaboration and Teamwork Project
    • Case Study: Changes in the Financial Industry: Adyen and Fintech
    • References
  • Chapter 2: Global E-business and Collaboration
    • Opening Case: Enterprise Social Networking Transforms Sharp Corporation into a More Innovative Conne
    • 2-1 What are business processes? How are they related to information systems?
      • Business Processes
      • How Information Technology Improves Business Processes
    • 2-2 How do systems serve the different management groups in a business, and how do systems that link
      • Systems for Different Management Groups
      • Systems for Linking the Enterprise
      • E-business, E-commerce, and E-government
      • Interactive Session Organizations The City of Mississauga Goes Digital
    • 2-3 Why are systems for collaboration and social business so important, and what technologies do the
      • What Is Collaboration?
      • What Is Social Business?
      • Business Benefits of Collaboration and Social Business
      • Building a Collaborative Culture and Business Processes
      • Tools and Technologies for Collaboration and Social Business
      • Interactive Session Technology Higher Education Redefined: Virtual Education at Ahlia University
    • 2-4 What is the role of the information systems function in a business?
      • The Information Systems Department
      • Organizing the Information Systems Function
    • 2-5 How will MIS help my career?
      • The Company
      • Position Description
      • Job Requirements
      • Interview Questions
      • Author Tips
    • Review Summary
    • Key Terms
    • Review Questions
    • Discussion Questions
    • Hands-On MIS Projects
    • Collaboration and Teamwork Project
    • Case Study: Is Social Business Good Business?
    • References
  • Chapter 3: Information Systems, Organizations, and Strategy
    • Opening Case: N26: A Bank Without Branches
    • 3-1 Which features of organizations do managers need to know about to build and use information syst
      • What Is an Organization?
      • Features of Organizations
    • 3-2 What is the impact of information systems on organizations?
      • Economic Impacts
      • Organizational and Behavioral Impacts
      • The Internet and Organizations
      • Implications for the Design and Understanding of Information Systems
    • 3-3 How do Porter's competitive forces model, the value chain model, synergies, core competencies, a
      • Porter's Competitive Forces Model
      • Information System Strategies for Dealing with Competitive Forces
      • Interactive Session Organizations Shipping Wars
      • The Internet's Impact on Competitive Advantage
      • The Business Value Chain Model
      • Interactive Session Technology Singapore as a Smart Nation
      • Synergies, Core Competencies, and Network-Based Strategies
    • 3-4 What are the challenges posed by strategic information systems, and how should they be addressed
      • Sustaining Competitive Advantage
      • Aligning IT with Business Objectives
    • 3-5 How will MIS help my career?
      • The Company
      • Position Description
      • Job Requirements
      • Interview Questions
      • Author Tips
    • Review Summary
    • Key Terms
    • Review Questions
    • Discussion Questions
    • Hands-On MIS Projects
    • Collaboration and Teamwork Project
    • Case Study: Offline, Online, and Back: The Evolution of the UK Grocery Market
    • References
  • Chapter 4: Ethical and Social Issues in Information Systems
    • Opening Case: Your Smartphone: Big Brother's Best Friend
    • 4-1 What ethical, social, and political issues are raised by information systems?
      • A Model for Thinking about Ethical, Social, and Political Issues
      • Five Moral Dimensions of the Information Age
      • Key Technology Trends that Raise Ethical Issues
    • 4-2 What specific principles for conduct can be used to guide ethical decisions?
      • Basic Concepts: Responsibility, Accountability, and Liability
      • Ethical Analysis
      • Candidate Ethical Principles
      • Professional Codes of Conduct
      • Some Real-World Ethical Dilemmas
    • 4-3 Why do contemporary information systems technology and the Internet pose challenges to the prote
      • Information Rights: Privacy and Freedom in the Internet Age
      • Property Rights: Intellectual Property
    • 4-4 How have information systems affected laws for establishing accountability and liability and the
      • Computer-Related Liability Problems
      • Interactive Session Management The Boeing 737 Max Crashes: What Happened and Why?
      • System Quality: Data Quality and System Errors
      • Quality of Life: Equity, Access, and Boundaries
      • Health Risks: RSI, CVS, and Cognitive Decline
      • Interactive Session Technology Do Smartphones Harm Children? Maybe, Maybe Not
    • 4-5 How will MIS help my career?
      • The Company
      • Position Description
      • Job Requirements
      • Interview Questions
      • Author Tips
    • Review Summary
    • Key Terms
    • Review Questions
    • Discussion Questions
    • Hands-On MIS Projects
    • Collaboration and Teamwork Project
    • Case Study: Facebook Privacy: Your Life for Sale
    • References
• Part Two: Information Technology Infrastructure
  • Chapter 5: IT Infrastructure and Emerging Technologies
    • Opening Case: Southeast Asia's Grab Leverages Information Technology to Enhance Its Services
    • 5-1 What is IT infrastructure, and what are the stages and drivers of IT infrastructure evolution?
      • Defining IT Infrastructure
      • Evolution of IT Infrastructure
      • Technology Drivers of Infrastructure Evolution
    • 5-2 What are the components of IT infrastructure?
      • Computer Hardware Platforms
      • Operating System Platforms
      • Enterprise Software Applications
      • Data Management and Storage
      • Networking/Telecommunications Platforms
      • Internet Platforms
      • Consulting and System Integration Services
    • 5-3 What are the current trends in computer hardware platforms?
      • The Mobile Digital Platform
      • Consumerization of IT and BYOD
      • Quantum Computing
      • Virtualization
      • Cloud Computing
      • Interactive Session Organizations Glory Finds Solutions in the Cloud
      • Edge Computing
      • Green Computing
      • High-Performance and Power-Saving Processors
    • 5-4 What are the current computer software platforms and trends?
      • Linux and Open Source Software
      • Software for the Web: Java, JavaScript, HTML, and HTML5
      • Interactive Session Technology Open Source Innovation: The New Competitive Advantage
      • Web Services and Service-Oriented Architecture
      • Software Outsourcing and Cloud Services
    • 5-5 What are the challenges of managing IT infrastructure and management solutions?
      • Dealing with Platform and Infrastructure Change
      • Management and Governance
      • Making Wise Infrastructure Investments
    • 5-6 How will MIS help my career?
      • The Company
      • Position Description
      • Job Requirements
      • Interview Questions
      • Author Tips
    • Review Summary
    • Key Terms
    • Review Questions
    • Discussion Questions
    • Hands-On MIS Projects
    • Collaboration and Teamwork Project
    • Case Study: Project JEDI: A Cloud of Controversy
    • References
  • Chapter 6: Foundations of Business Intelligence: Databases and Information Management
    • Opening Case: Astro: Leveraging Data for Customer-Driven Service
    • 6-1 What are the problems of managing data resources in a traditional file environment?
      • File Organization Terms and Concepts
      • Problems With the Traditional File Environment
    • 6-2 What are the major capabilities of database management systems (DBMS), and why is a relational D
      • Database Management Systems
      • Capabilities of Database Management Systems
      • Designing Databases
      • Nonrelational Databases, Cloud Databases, and Blockchain
      • Interactive Session Technology New Cloud Database Tools Help Vodafone Fiji Make Better Decisions
    • 6-3 What are the principal tools and technologies for accessing information from databases to improv
      • The Challenge of Big Data
      • Interactive Session Management Big Data Baseball
      • Business Intelligence Infrastructure
      • Analytical Tools: Relationships, Patterns, Trends
      • Databases and the Web
    • 6-4 Why are data governance and data quality assurance essential for managing the firm's data resour
      • Assuring Data Quality
    • 6-5 How will MIS help my career?
      • The Company
      • Position Description
      • Job Requirements
      • Interview Questions
      • Author Tips
    • Review Summary
    • Key Terms
    • Review Questions
    • Discussion Questions
    • Hands-On MIS Projects
    • Collaboration and Teamwork Project
    • Case Study: Big Data in the Asia-Pacific Takes On the COVID-19 Pandemic
    • References
  • Chapter 7: Telecommunications, the Internet, and Wireless Technology
    • Opening Case: Alibaba: Redefining Traditional Retailing
    • 7-1 What are the principal components of telecommunications networks and key networking technologies
      • Networking and Communication Trends
      • What Is a Computer Network?
      • Key Digital Networking Technologies
    • 7-2 What are the different types of networks?
      • Signals: Digital Versus Analog
      • Types of Networks
      • Transmission Media and Transmission Speed
    • 7-3 How do the Internet and Internet technology work, and how do they support communication and e-bu
      • What Is the Internet?
      • Internet Addressing and Architecture
      • Internet Services and Communication Tools
      • Interactive Session Management Monitoring Employees on Networks: Unethical or Good Business?
      • The Web
      • Interactive Session Technology Talking Cars Make for Better Road Safety
    • 7-4 What are the principal technologies and standards for wireless networking, communication, and In
      • Cellular Systems
      • Wireless Computer Networks and Internet Access
      • RFID and Wireless Sensor Networks
    • 7-5 How will MIS help my career?
      • The Company
      • Position Description
      • Job Requirements
      • Interview Questions
      • Author Tips
    • Review Summary
    • Key Terms
    • Review Questions
    • Discussion Questions
    • Hands-On MIS Projects
    • Collaboration and Teamwork Project
    • Case Study: Google, Apple, and Facebook Battle for Your Internet Experience
    • References
  • Chapter 8: Securing Information Systems
    • Opening Case: Cyberattacks in the Asia-Pacific Target the Weakest Link: People
    • 8-1 Why are information systems vulnerable to destruction, error, and abuse?
      • Why Systems are Vulnerable
      • Malicious Software: Viruses, Worms, Trojan Horses, and Spyware
      • Hackers and Computer Crime
      • Internal Threats: Employees
      • Interactive Session Technology Capital One: A Big Bank Heist from the Cloud
      • Software Vulnerability
    • 8-2 What is the business value of security and control?
      • Legal and Regulatory Requirements for Electronic Records Management
      • Electronic Evidence and Computer Forensics
    • 8-3 What are the components of an organizational framework for security and control?
      • Information Systems Controls
      • Risk Assessment
      • Security Policy
      • Disaster Recovery Planning and Business Continuity Planning
      • The Role of Auditing
    • 8-4 What are the most important tools and technologies for safeguarding information resources?
      • Identity Management and Authentication
      • Firewalls, Intrusion Detection Systems, and Anti-malware Software
      • Securing Wireless Networks
      • Encryption and Public Key Infrastructure
      • Securing Transactions with Blockchain
      • Ensuring System Availability
      • Achieving Digital Resiliency
      • Interactive Session Management PayPal Ups Its Digital Resiliency
      • Security Issues for Cloud Computing and the Mobile Digital Platform
      • Ensuring Software Quality
    • 8-5 How will MIS help my career?
      • The Company
      • Position Description
      • Job Requirements
      • Interview Questions
      • Author Tips
    • Review Summary
    • Key Terms
    • Review Questions
    • Discussion Questions
    • Hands-On MIS Projects
    • Collaboration and Teamwork Project
    • Case Study: Bulgaria: A Whole Nation Hacked
    • References
• Part Three: Key System Applications for the Digital Age
  • Chapter 9: Achieving Operational Excellence and Customer Intimacy: Enterprise Applications
    • Opening Case: Lenzing Sustainably Balances Supply and Demand
    • 9-1 How do enterprise systems help businesses achieve operational excellence?
      • What Are Enterprise Systems?
      • Enterprise Software
      • Business Value of Enterprise Systems
    • 9-2 How do supply chain management systems coordinate planning, production, and logistics with suppl
      • The Supply Chain
      • Information Systems and Supply Chain Management
      • Supply Chain Management Software
      • Global Supply Chains and the Internet
      • Business Value of Supply Chain Management Systems
    • 9-3 How do customer relationship management systems help firms achieve customer intimacy?
      • What Is Customer Relationship Management?
      • Customer Relationship Management Software
      • Operational and Analytical CRM
      • Business Value of Customer Relationship Management Systems
      • Interactive Session Organizations CRM Helps Adidas Know Its Customers One Shoe Buyer at a Time
    • 9-4 What are the challenges that enterprise applications pose, and how are enterprise applications t
      • Enterprise Application Challenges
      • Next-Generation Enterprise Applications
      • Interactive Session Technology Versum's ERP Transformation
    • 9-5 How will MIS help my career?
      • The Company
      • Position Description
      • Job Requirements
      • Interview Questions
      • Author Tips
    • Review Summary
    • Key Terms
    • Review Questions
    • Discussion Questions
    • Hands-On MIS Projects
    • Collaboration and Teamwork Project
    • Case Study: The Coronavirus Pandemic Disrupts Supply Chains Around the World
    • References
  • Chapter 10: E-commerce: Digital Markets, Digital Goods
    • Opening Case: E-commerce Comes to the Dashboard: The Battle for the "Fourth Screen"
    • 10-1 What are the unique features of e-commerce, digital markets, and digital goods?
      • E-commerce Today
      • The New E-commerce: Social, Mobile, Local
      • Why E-commerce is Different
      • Key Concepts in E-commerce: Digital Markets and Digital Goods in a Global Marketplace
    • 10-2 What are the principal e-commerce business and revenue models?
      • Types of E-commerce
      • E-commerce Business Models
      • E-commerce Revenue Models
      • Interactive Session Technology Deliveroo: Global Food Delivery App
    • 10-3 How has e-commerce transformed marketing?
      • Behavioral Targeting
      • Social E-commerce and Social Network Marketing
      • Interactive Session Management Engaging "Socially" with Customers
    • 10-4 How has e-commerce affected business-to-business transactions?
      • Electronic Data Interchange (EDI)
      • New Ways of B2B Buying and Selling
    • 10-5 What is the role of m-commerce in business, and what are the most important m-commerce applicat
      • Location-Based Services and Applications
      • Other Mobile Commerce Services
      • Mobile App Payment Systems
    • 10-6 What issues must be addressed when building an e-commerce presence?
      • Develop an E-commerce Presence Map
      • Develop a Timeline: Milestones
    • 10-7 How will MIS help my career?
      • The Company
      • Job Description
      • Job Requirements
      • Interview Questions
      • Author Tips
    • Review Summary
    • Key Terms
    • Review Questions
    • Discussion Questions
    • Hands-On MIS Projects
    • Collaboration and Teamwork Project
    • Case Study: An iDEAL Solution to the Single Online EU Market
    • References
  • Chapter 11: Managing Knowledge and Artificial Intelligence
    • Opening Case: Artificial Intelligence Beats Radiologists in Reading Mammograms
    • 11-1 What is the role of knowledge management systems in business?
      • Important Dimensions of Knowledge
      • The Knowledge Management Value Chain
      • Types of Knowledge Management Systems
    • 11-2 What are artificial intelligence (AI) and machine learning? How do businesses use AI?
      • Evolution of AI
      • Major Types of AI
      • Expert Systems
      • Machine Learning
      • Neural Networks
      • Interactive Session Technology Do You Know Who Is Using Your Face?
      • Genetic Algorithms
      • Natural Language Processing, Computer Vision Systems, and Robotics
      • Intelligent Agents
      • Interactive Session Organizations Will AI Kill Jobs?
    • 11-3 What types of systems are used for enterprise-wide knowledge management, and how do they provid
      • Enterprise Content Management Systems
      • Locating and Sharing Expertise
      • Learning Management Systems
    • 11-4 What are the major types of knowledge work systems, and how do they provide value for firms?
      • Knowledge Workers and Knowledge Work
      • Requirements of Knowledge Work Systems
      • Examples of Knowledge Work Systems
    • 11-5 How will MIS help my career?
      • The Company
      • Position Description
      • Job Requirements
      • Interview Questions
      • Author Tips
    • Review Summary
    • Key Terms
    • Review Questions
    • Discussion Questions
    • Hands-On MIS Projects
    • Collaboration and Teamwork Project
    • Case Study: Are Self-Driving Cars Ready for the Road?
    • References
  • Chapter 12: Enhancing Decision Making
    • Opening Case: Eastspring: Targeted Enterprise System Building
    • 12-1 What are the different types of decisions, and how does the decision-making process work?
      • Business Value of Improved Decision Making
      • Types of Decisions
      • The Decision-Making Process
    • 12-2 How do information systems support the activities of managers and management decision making?
      • Managerial Roles
      • Real-World Decision Making
      • High-Velocity Automated Decision Making
    • 12-3 How do business intelligence and business analytics support decision making?
      • What Is Business Intelligence?
      • The Business Intelligence Environment
      • Business Intelligence and Analytics Capabilities
      • Interactive Session Organizations Predictive Maintenance in the Oil and Gas Industry
      • Interactive Session Management GIS Help Land O'Lakes Manage Assets Strategically
    • 12-4 How do different decision-making constituencies in an organization use business intelligence?
      • Decision Support for Operational and Middle Management
      • Decision Support for Senior Management: Balanced Scorecard and Enterprise Performance Management Met
    • 12-5 How will MIS help my career?
      • The Company
      • Position Description
      • Job Requirements
      • Interview Questions
      • Author Tips
    • Review Summary
    • Key Terms
    • Review Questions
    • Discussion Questions
    • Hands-On MIS Projects
    • Collaboration and Teamwork Project
    • Case Study: Should an Algorithm Make Our Decisions?
    • References
• Part Four: Building and Managing Systems
  • Chapter 13: Building Information Systems
    • Opening Case: Vinci Energies Builds a New Mobile Employee Time Sheet App
    • 13-1 How does building new systems produce organizational change?
      • Systems Development and Organizational Change
      • Interactive Session Organizations Business Process Redesign at DP World
      • Business Process Redesign
    • 13-2 What are the core activities in the systems development process?
      • Systems Analysis
      • Systems Design
      • Completing the Systems Development Process
    • 13-3 What are the principal methodologies for modeling and designing systems?
      • Structured Methodologies
      • Object-Oriented Development
    • 13-4 What are alternative methods for building information systems?
      • Traditional Systems Life Cycle
      • Prototyping
      • Application Software Packages, Software Services, and Outsourcing
    • 13-5 What are new approaches for system building in the digital firm era?
      • Rapid Application Development (RAD), Agile Development, Automated Software Testing, and DevOps
      • Interactive Session Technology McAfee Turns to Automated Software Testing
      • Mobile Application Development: Designing for a Multiscreen World
    • 13-6 How will MIS help my career?
      • The Company
      • Position Description
      • Job Requirements
      • Interview Questions
      • Author Tips
    • Review Summary
    • Key Terms
    • Review Questions
    • Discussion Questions
    • Hands-On MIS Projects
    • Collaboration and Teamwork Project
    • Case Study: Pick n Pay's Cloud Migration to Enhance Business Intelligence
    • References
  • Chapter 14: Making the Business Case for Information Systems and Managing Projects
    • Opening Case: Al-Asasyah Implements a Modern ERP Solution
    • 14-1 How should managers build a business case for the acquisition and development of new informatio
      • The Information Systems Plan
      • Portfolio Analysis
      • Scoring Models
      • Determining Solution Costs and Benefits
    • 14-2 What are the objectives of project management, and why is it so essential in developing informa
      • Runaway Projects and System Failure
      • Project Management Objectives
    • 14-3 What are the principal risk factors in information systems projects?
      • Dimensions of Project Risk
      • Change Management and the Concept of Implementation
    • 14-4 How can project risks be managed?
      • Managing Technical Complexity
      • Formal Planning and Control Tools
      • Increasing User Involvement and Overcoming User Resistance
      • Designing for the Organization
      • Interactive Session Management Sauder Woodworking Gets ERP Implementation Right
      • Project Management Software Tools
      • Interactive SessionTechnology Arup Moves Project Management to the Cloud
    • 14-5 How will MIS help my career?
      • The Company
      • Position Description
      • Job Requirements
      • Interview Questions
      • Author Tips
    • Review Summary
    • Key Terms
    • Review Questions
    • Discussion Questions
    • Hands-On MIS Projects
    • Collaboration and Teamwork Project
    • Case Study: Pennsylvania's Unemployment Compensation Modernization System: Unfinished Business
    • References
  • Chapter 15: Managing Global Systems
    • Opening Case: The Bel Group: Laughing All the Way to Success
    • 15-1 What major factors are driving the internationalization of business?
      • Developing an International Information Systems Architecture
      • The Global Environment: Business Drivers and Challenges
      • Interactive Session Management Rethinking Global Supply Chains
      • State of the Art
    • 15-2 What are the alternative strategies for developing global businesses?
      • Global Strategies and Business Organization
      • Global Systems to Fit the Strategy
      • Reorganizing the Business
    • 15-3 What are the challenges posed by global information systems and management solutions for these
      • A Typical Scenario: Disorganization on a Global Scale
      • Global Systems Strategy
      • The Management Solution: Implementation
    • 15-4 What are the issues and technical alternatives to be considered when developing international i
      • Computing Platforms and Systems Integration
      • Connectivity
      • Interactive SessionOrganizations Digital Nationalism
      • Software Localization
    • 15-5 How will MIS help my career?
      • The Company
      • Position Description
      • Job Requirements
      • Interview Questions
      • Author Tips
    • Review Summary
    • Key Terms
    • Review Questions
    • Discussion Questions
    • Hands-On MIS Projects
    • Collaboration and Teamwork Project
    • Case Study: Souq.com: Amazon's Entry into the Middle East
    • References
• Glossary
• Indexes
  • Name Index
    • A
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  • Organizations Index
    • A
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    • D
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    • G
    • H
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    • M
    • N
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  • Subject Index
    • A
    • B
    • C
    • D
    • E
    • F
    • G
    • H
    • I
    • J
    • K
    • L
    • M
    • N
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