Lýsing:
In today's competitive global economy, most managers are - or will be - global managers. They may work in their home country, but are influenced by global events and have to manage diverse workforces. As such, they need multicultural competence and global management skills to work successfully across cultures. This new edition pairs a richly illustrated text with management applications, key concepts, discussion questions, web-based cases and skill-building exercises aimed at current and aspiring managers.
Each chapter is accompanied by a Manager's Notebook highlighting field strategies and encouraging students to develop multicultural competence that will be highly valued by future employers. Exploring the challenges and opportunities facing global managers, readers can examine cultural, organizational, and managerial environments before developing a range of skills from communication and leadership to negotiation and global team management.
Annað
- Höfundar: Richard M. Steers, Joyce S. Osland
- Útgáfa:4
- Útgáfudagur: 19-09-2019
- Engar takmarkanir á útprentun
- Engar takmarkanir afritun
- Format:Page Fidelity
- ISBN 13: 9781108603133
- Print ISBN: 9781108493307
- ISBN 10: 1108603130
Efnisyfirlit
- Half-title
- Title page
- Copyright information
- Contents
- List of Exhibits
- List of Management Applications
- List of Cases, Exercises, and Inventories
- Cases
- Exercises
- Inventories
- Preface
- Rationale for this Book
- Learning Strategy
- Acknowledgements
- Part 1 Global Managers: Challenges and Opportunities
- 1 Global Managers in a Changing World
- The Changing World of Business
- Continuous Change
- Increased Interconnectedness
- Increased Multiculturalism
- Local Consequences of Global Connectivity: Some examples
- The Changing World of Management
- From Managers to Global Managers
- Characteristics of Global Managers
- Global Managers at Home and Abroad
- Expatriates
- Frequent Flyers
- Global Entrepreneurs
- Home Country Managers
- Multicultural Competence
- Multicultural Competence and Managerial Success
- Characteristics of Multicultural Competence
- Chapter Review
- Summary
- Key Concepts
- Discussion Questions
- Notes
- The Changing World of Business
- 1 Global Managers in a Changing World
- 2 Cultural Environments
- Overview: Beliefs, Values, and Worldviews
- What Is Culture?
- Characteristics of Cultures
- Culture and Normative Beliefs at Mitsukoshi: An Example
- Cultures and Subcultures
- Emic and Etic Perspectives
- Mapping National Cultures
- Using the Models: Cultural Values
- Environment
- Power Distribution
- Interpersonal Relationships
- Time Orientation
- Action
- Truth
- Caveats About Using Cultural Values
- Refining the Models: Cultural Friction, Country Clusters, and Cultural Tightness
- Cultural Distance and Friction
- Country Clusters
- Tight versus Loose Cultures
- Social Complexity, Biculturalism, and Multiculturalism
- Challenges of Biculturalism and Multiculturalism
- Multiculturalism in Singapore: An Example
- Chapter Review
- Summary
- Key Concepts
- Discussion Questions
- Notes
- Overview: Beliefs, Values, and Worldviews
- 3 Organizational Environments
- Overview: Stakeholders, Strategies, and Structures
- Stakeholders and Global Strategies
- Institutional Environments and Corporate Strategy: An Example
- Stakeholders and Strategies in Mexico's Grupo Carso: An Example
- Stakeholders and Strategies in Germany's Mittelstand Firms: An Example
- Strategy and Structure: Regional Models
- Traditional Investor Model
- Chinese Family Model
- Japanese Keiretsu Model
- German Codetermination Model
- Participation and Decision-making
- Ringi-sei Decision Process
- Codetermination Decision Process
- Corporate Culture and Collective Behavior
- Inside Corporate Cultures
- Corporate Culture at Dentsu: An Example
- Chapter Review
- Summary
- Key Concepts
- Discussion Questions
- Notes
- 4 Managerial Environments
- Overview: Work, Management, and Motivation
- Managerial Role Expectations
- What Is an Ideal Manager?
- Patterns of Managerial Thinking
- Situational Contingencies and Managerial Behavior
- Work Values across Cultures
- Why Do People Work?
- Work and Leisure
- Work Values at Tesla: An Example
- Management and Motivation
- Cultural Influences on Work Motivation
- Culture, Motivation, and Distributive Justice
- Distributive Justice at Lincoln Electric: An Example
- Women at Work
- Chapter Review
- Summary
- Key Concepts
- Discussion Questions
- Notes
- 5 Cross-cultural Communication
- Seeking Common Understanding
- Mindful Communication
- Summer Internship in Ecuador: An Example
- AIA Model of Interpersonal Communication
- Communication Interference
- Cultural Screens on Interpersonal Communication
- Culture, Information Processing, and Communication
- Language and Linguistic Structures
- Selective Perception
- Cognitive Evaluation
- Cultural Logic
- Culture, Communication, and Social Behavior
- Appropriate Topics for Discussion
- Message-formatting: Content and Context
- Conversational Formalities
- Acceptable and Prohibited Behaviors
- Providing Feedback across Cultures
- Chapter Review
- Summary
- Key Concepts
- Discussion Questions
- Notes
- Seeking Common Understanding
- 6 Global Leadership
- What Is Leadership?
- Leadership as a Cultural Construct
- Leadership Expectations
- Eastern and Western Leadership Traditions
- Leadership Foundations
- Leadership at Emerson Electric Suzhou: An Example
- GLOBE Leadership Model
- GLOBE Leadership Dimensions
- Leadership in Brazil: An Example of the GLOBE Model
- Pyramid Leadership Model
- From Global Managers to Global Leaders
- Competency Building Using the Pyramid Model
- Leadership Effectiveness Cycle
- Halla Tómasdóttir: An Example of the Pyramid Model
- Women Global Leaders and Diversity
- Chapter Review
- Summary
- Key Concepts
- Discussion Questions
- Notes
- What Is Leadership?
- 7 Managerial Ethics and Social Responsibility
- Ethical and Social Challenges
- Ethical and Institutional Conflicts
- Universalism, Particularism, and Ethical Conflicts
- Ethical versus Institutional Conflicts
- Laws and Conventions Governing Ethical Behavior
- Regional Laws and Conventions
- OECD Guidelines for Multinational Enterprises
- UN Global Compact
- Corruption Perception Index
- How Ethical Conventions Work: An Example
- Boundaries of Ethical Managerial Behavior
- Corporate Social Responsibility
- Chapter Review
- Summary
- Key Concepts
- Discussion Questions
- Notes
- 8 Global Partnerships and Negotiations
- Building Global Partnerships
- Benefits of Global Partnerships
- Drawbacks to Global Partnerships
- Preparing for Global Negotiations
- Step 1. Selecting the Right Partner
- Step 2. Developing a Negotiating Strategy
- Step 3. Managing the Negotiation Process
- Negotiating Strategies and Processes
- Competitive versus Problem-solving Strategies
- Bargaining and Concessions
- Bargaining in Brazil, Japan, and the US: An Example
- Managing Conflicts and Compromise
- Process Strategies for Resolving Conflicts
- People Strategies for Resolving Conflicts
- Managing Agreements and Contracts
- Mutual Trust and Contract Interpretation
- Doctrine of Changed Circumstances
- Chapter Review
- Summary
- Key Concepts
- Discussion Questions
- Notes
- Building Global Partnerships
- 9 Global Teams
- Global Teams
- Types of Teams
- Advantages and Drawbacks of Global Teams
- Working With French and American Managers: An Example
- On-site and Virtual Teams
- Managing Tasks and Team Processes
- Managing Team Tasks
- Managing Team Processes
- Working with Australians and Hong Kong Chinese: An Example
- Creating Global Team Synergy
- Global Team Structure and Leadership
- Global Team Attitudes and Beliefs
- Challenges of Virtual Global Teams
- Lack of Mutual Knowledge and Context Across Team Members
- Overdependence on Technology
- Loss of Useful Details
- Managing Virtual Global Teams
- Process Issues in Virtual Global Teams
- Managing Virtual Global Teams at IBM Cloud Labs: An Example
- Leadership and Global Team-building
- Team Leader Responsibilities
- Building Mutual Trust
- Building a Virtual Global Team at Intelehealth: An Example
- Chapter Review
- Summary
- Key Concepts
- Discussion Questions
- Notes
- Global Teams
- 10 Global Assignments
- Global Assignments
- Reasons for Using Expatriates
- Types of Expatriates
- Long-term and Short-term Assignments
- Benefits and Challenges of Global Assignments
- Considerations in Living and Working Globally
- Personal Considerations
- Family Considerations
- Career Considerations
- Finding Your Way: Coping with Culture Shock
- Psychological Adjustment
- Culture Shock in Luogang: An Example
- Stages of Psychological Adaptation
- Coping with Culture Shock
- Finding Your Place: Acculturation Strategies
- Acculturation Strategies
- Acculturation Strategies at Royal Dutch Shell: An Example
- Managing Repatriation
- Chapter Review
- Summary
- Key Concepts
- Discussion Questions
- Notes
- Global Assignments
- 11 Lessons Learned: A Review
- What Have We Learned?
- What Is Global Management?
- How Can We Build Global Management Skills?
- Stage 1. Understand the challenges facing global managers
- Stage 2. Understand the context in which global managers operate
- Stage 3. Develop multicultural competence and global management skills
- What Have We Learned?
- Where Do We Go from Here?
- Discussion Questions
- Notes
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- Gerð : 208
- Höfundur : 15326
- Útgáfuár : 2016
- Leyfi : 379