Leisure Services Management
Lýsing:
Leisure Services Management, Third Edition With HKPropel Access, outlines the essential knowledge and skills that successful managers must learn, and it assists students in building those competencies. The text prepares students for the Certified Park and Recreation Professional (CPRP) qualifying exam and for the challenges they’ll face in their future careers in commercial recreation, public agencies, and the nonprofit sector.
Throughout the text, there are activities, projects, and examples to help students connect competencies to real-world situations. Leisure Services Management begins by presenting a firm foundation of competency-based management. Students will examine the scope of leisure management, management responsibilities, and how a manager can affect an agency and its customers. They will also explore specific management areas such as marketing, financial management, human resources, employee development, communication, and evaluation.
For each chapter, the ancillaries offer experiential learning activities that simulate on-the-job situations. Each of these activities asks students to assume the role of a manager and address common management issues by completing a work assignment or project. These activities will facilitate student development and help students gain essential management competencies. Other learning aids include learning objectives, review questions, key terms, and a glossary to reinforce student learning.
In addition to updated references that provide contemporary management perspectives, the third edition features the following: Expanded content on social media, planning, and international leisure A new chapter focusing on diversity, equity, and inclusion to broaden students’ perspectives From the Field sidebars, which offer readers a glimpse of what happens in the field, so they can better understand what they will be facing in the future Leisure Services Management has related online learning activities delivered via HKPropel.
These activities include flash cards and undergraduate- and graduate-level case studies for each chapter. Chapter quizzes, which are automatically graded, may be assigned by instructors to test comprehension of critical concepts. Students can also access a list of competencies tested in the CPRP exam and a competency scorecard to track their development relative to professional standards. These online resources will help students build useful knowledge and apply the information.
The competency-driven approach of Leisure Services Management, Third Edition, assists readers in gaining the knowledge and practicing the skills needed to begin a career in leisure management. Bolstered by the practical information in this text, new managers can contribute to the success of their organization as they enjoy the challenges and rewards of their career. Note: A code for accessing HKPropel is included with this ebook.
Annað
- Höfundar: Amy R. Hurd, Robert J. Barcelona, Jo An M. Zimmerman
- Útgáfa:3
- Útgáfudagur: 2023-11-01
- Engar takmarkanir á útprentun
- Engar takmarkanir afritun
- Format:ePub
- ISBN 13: 9781718213449
- Print ISBN: 9781718213432
- ISBN 10: 1718213441
Efnisyfirlit
- Title Page
- Copyright
- Contents
- Preface
- Acknowledgments
- 1. Competency-Based Management and Leadership
- What Is Management?
- Management Theories and Systems
- Management Trends
- A Competency-Based Approach
- Conclusion
- 2. The Management Process
- The Management Process
- Management Drivers
- The Manager’s Resources
- Management Functions and Career Progression
- Outcomes
- Critical Management Issues
- Conclusion
- 3. Diversity, Equity, and Inclusion
- What Is Diversity, and How Does It Affect Our Experiences?
- Equity and Equality
- Inclusion
- Why Diversity, Equity, and Inclusion Matter
- Interpersonal and Systemic Challenges
- Personnel and Workplace Challenges
- Strategies for Advancing DEI in the Workplace
- Reducing Prejudice and Building Competencies for Addressing Interpersonal and Systemic Challenges
- Conclusion
- 4. Organizational Structure
- Three Sectors
- Organizational Structure, Design, and Culture
- Working With Boards
- Form of Government and Organizational Structure and Design
- Internal and External Politics
- Conclusion
- 5. Coordination of Resources, Programs, and Services
- Internal Organizational Coordination
- External Organizational Coordination
- Conclusion
- 6. Planning and Decision Making
- Planning
- Elements of Master, Comprehensive Master, and Strategic Planning
- Problem Solving and Decision Making
- Ethical Decision Making
- Conclusion
- 7. Marketing and Public Relations
- Definition and History of Marketing
- Market Segmentation and Target Marketing
- Marketing Mix
- Social Media
- Conclusion
- 8. Communication and Customers
- Functions of Communication
- Communication Process
- Communication Breakdowns
- Strategic Approach to Communication
- Internal Communication
- External Communication
- Conclusion
- 9. Personnel Procedures and Practices
- Human Resources Perspectives
- Personnel Planning
- Personnel Processes
- Managing Volunteers
- Conclusion
- 10. Staff Retention and Development
- Onboarding
- Employee Engagement and Development
- Motivation
- Employee Recognition
- Performance Appraisal
- Discipline
- Conclusion
- 11. Sources and Methods of Financing
- Sources of Revenue
- Expenditures
- Pricing
- Pricing Trends and Issues
- Conclusion
- 12. Budgets and Financial Cost Analysis
- Defining Budgets
- Budget Cycle
- Cutback Management
- Types of Budgets
- Approaches to Budgeting
- Budget Implementation
- Financial Analysis and Reporting
- Conclusion
- 13. Evaluation
- Why Evaluate?
- Performance Measurement
- How to Evaluate
- Selecting Evaluation Participants
- Best Practices and Benchmarking
- Conclusion
- Appendix A: Certified Park and Recreation Professional (CPRP) Competencies
- Appendix B: One-Page Strategic Plan, City of Fairfax, Virginia
- References and Resources
- Glossary
- Index
- About the Authors
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- Gerð : 208
- Höfundur : 13113
- Útgáfuár : 2019
- Leyfi : 379
