Efnisyfirlit

• Cover
• Title
• Copyright
• The McGraw-Hill Education Series Operations and Decision Sciences
• About the Authors
• Dedication
• Preface
• Acknowledgments
• Connect
• Brief Table of Contents
• Contents
• Part 1 Introduction
  • Chapter 1 Introduction to Operations
    • 1.1 Definition of Operations and Supply Chain Management
    • 1.2 The Role of Operations and Supply Chain Management
    • 1.3 Why Study Operations and Supply Chain Management?
    • 1.4 Decisions at Pizza U.S.A.
    • 1.5 Operations Decisions in the Supply Chain—A Framework
    • 1.6 Cross-Functional Decision Making
    • 1.7 Operations as a Process
    • 1.8 Trends in Operations and Supply Chain Mangement
      • Sustainability
      • Services
      • Digital Technologies
      • Integration of Decisions Internally and Externally
      • Globalization of Operations and the Supply Chain
    • 1.9 Key Points and Terms
      • Learning Enrichment
      • Discussion Questions
  • Chapter 2: Operations and Supply Chain Strategy
    • 2.1 Operations Strategy Model
      • Corporate and Business Strategy
      • Operations Mission
      • Operations Objectives
      • Strategic Decisions
      • Distinctive Competence
    • 2.2 Competing with Operations Objectives
    • 2.3 Cross-Functional Strategic Decisions
    • 2.4 Global Operations and Supply Chains
    • 2.5 Supply Chain Strategy
    • 2.6 Environment and Sustainable Operations
    • 2.7 Key Points and Terms
      • Learning Enrichment
      • Discussion Questions
  • Chapter 3: Product Design
    • 3.1 Strategies for New Product Introduction
    • 3.2 New Product Development Process
      • Concept Development
      • Product Design
      • Pilot Production/ Testing
    • 3.3 Cross-Functional Product Design
    • 3.4 Supply Chain Collaboration
    • 3.5 Quality Function Deployment
      • Customer Attributes
      • Engineering Characteristics
    • 3.6 Modular Design
    • 3.7 Key Points and Terms
      • Learning Enrichment
      • Discussion Questions
• Part Two: Process Design
  • Chapter 4: Process Selection
    • 4.1 Product-Flow Characteristics
    • 4.2 Approaches to Order Fulfillment
    • 4.3 Process Selection Decisions
    • 4.4 Product-Process Strategy
    • 4.5 Focused Operations
    • 4.6 Mass Customization
    • 4.7 3D Printing and Additive Manufacturing
    • 4.8 Environmental Concerns
    • 4.9 Cross-Functional Decision Making
    • 4.10 Key Points and Terms
      • Learning Enrichment
      • Discussion Questions
  • Chapter 5: Service Process Design
    • 5.1 Defining Service
    • 5.2 Service-Product Bundle
    • 5.3 Service Delivery System Matrix
    • 5.4 Customer Contact
    • 5.5 Service Recovery and Guarantees
    • 5.6 Technology for Services
      • Artificial Intelligence
    • 5.7 Globalization of Services
    • 5.8 Service Profitability and Employees
    • 5.9 Key Points and Terms
      • Learning Enrichment
      • Discussion Questions
  • Chapte 6: Process-Flow Analysis
    • 6.1 Process Thinking
    • 6.2 The Process View of Business
    • 6.3 Process Flowcharting
    • 6.4 Process-Flow Analysis as Asking Questions
    • 6.5 Process Analytics
    • 6.6 Analyzing Process Flows at Pizza U.S.A.
    • 6.7 Process Redesign
    • 6.8 Key Points and Terms
      • Learning Enrichment
      • Solved Problems
      • Discussion Questions
      • Problems
  • Chapter 7: Lean Thinking and Lean Systems
    • 7.1 Evolution of Lean
    • 7.2 Lean Tenets
      • Create Value
      • Value Stream
      • Ensure Flow
      • Customer Pull
      • Strive for Perfection
    • 7.3 Ensure Flow
      • Stabilize Master Schedule
      • Reducing Setup Time and Lot Sizes
      • Changing Layout and Maintenance
      • Cross-Training and Engaging Workers
    • 7.4 Customer Pull
    • 7.5 Changing Relationships with Suppliers
    • 7.6 Implementation of Lean
    • 7.7 Key Points and Terms
      • Learning Enrichment
      • Solved Problems
      • Discussion Questions
      • Problems
• Part Three: Quality
  • Chapter 8: Managing Quality
    • 8.1 Quality as Customer Requirements
    • 8.2 Product Quality
    • 8.3 Service Quality
    • 8.4 Quality Planning, Control, and Improvement
    • 8.5 Mistake-Proofing
    • 8.6 Ensuring Quality in the Supply Chain
    • 8.7 Quality, Cost of Quality, and Financial Performance
    • 8.8 Quality Pioneers
      • W. Edwards Deming
      • Joseph Juran
    • 8.9 ISO 9000 Standards
    • 8.10 Malcolm Baldrige Award
    • 8.11 Why Some Quality Improvement Efforts Fail
    • 8.12 Key Points and Terms
      • Learning Enrichment
      • Discussion Questions
  • Chapter 9: Quality Control and Improvement
    • 9.1 Design of Quality Control Systems
    • 9.2 Process Quality Control
    • 9.3 Attribute Control Chart
    • 9.4 Variables Control Chart
    • 9.5 Using Control Charts
    • 9.6 Process Capability
    • 9.7 Continuous Improvement
    • 9.8 Six Sigma
    • 9.9 Lean and Six Sigma
    • 9.10 Key Points and Terms
      • Learning Enrichment
      • Solved Problems
      • Discussion Questions
      • Problems
• Part FOUR: Capacity and Scheduling
  • Chapter 10: Forecasting
    • 10.1 Forecasting for Decision Making
    • 10.2 Qualitative Forecasting Methods
    • 10.3 Time Series Analytics
    • 10.4 Moving Average
    • 10.5 Exponential Smoothing
    • 10.6 Forecast Accuracy
    • 10.7 Advanced Time-Series Forecasting
    • 10.8 Causal Forecasting Analytics
    • 10.9 Selecting a Forecasting Method
      • Big Data
    • 10.10 Collaborative Planning, Forecasting, and Replenishment
    • 10.11 Key Points and Terms
      • Learning Enrichment
      • Solved Problems
      • Discussion Questions
      • Problems
      • Supplement: Advanced Methods
  • Chapter 11: Capacity Planning
    • 11.1 Capacity Defined
    • 11.2 Facilities Decisions
      • Amount of Capacity
      • Size of Facilities
      • Timing of Facility Decisions
      • Facility Location
      • Types of Facilities
    • 11.3 Sales and Operations Planning
    • 11.4 Cross-Functional Nature of S&OP
    • 11.5 Planning Options
    • 11.6 Basic Aggregate Planning Strategies
    • 11.7 Aggregate Planning Costs
    • 11.8 Aggregate Planning Example
    • 11.9 Key Points and Terms
      • Learning Enrichment
      • Solved Problems
      • Discussion Questions
      • Problem
  • Chapter 12: Scheduling Operations
    • 12.1 Batch Scheduling
    • 12.2 Gantt Charts
    • 12.3 Finite Capacity Scheduling
    • 12.4 Theory of Constraints
    • 12.5 Priority Dispatching Rules
    • 12.6 Planning and Control Systems
    • 12.7 Key Points and Terms
      • Learning Enrichment
      • Solved Problems
      • Discussion Questions
      • Problems
  • Chapter 13: Project Planning and Scheduling
    • 13.1 Objectives and Trade-offs
    • 13.2 Planning and Control in Projects
    • 13.3 Scheduling Methods
    • 13.4 Constant-Time Networks
    • 13.5 CPM Method
    • 13.6 Use of Project Management Concepts
    • 13.7 Key Points and Terms
      • Learning Enrichment
      • Solved Problems
      • Discussion Questions
      • Problems
• Part FIVE: Inventory
  • Chapter 14: Independent Demand Inventory
    • 14.1 Definition of Inventory
    • 14.2 Purpose of Inventories
    • 14.3 Costs of Inventory
    • 14.4 Independent versus Dependent Demand
    • 14.5 Economic Order Quantity
    • 14.6 Continuous Review System
    • 14.7 Periodic Review System
    • 14.8 Using P and Q Systems in Practice
    • 14.9 Vendor Managed Inventory
    • 14.10 ABC Classification of Inventory
    • 14.11 Key Points and Terms
      • Learning Enrichment
      • Solved Problems
      • Discussion Questions
      • Problems
      • Supplement: Advanced Models
  • Chapter 15: Materials Requirements Planning and ERP
    • 15.1 The MRP System
    • 15.2 MRP versus Order-Point Systems
    • 15.3 Parts Explosion: How an MRP System Works
    • 15.4 MRP System Elements
      • Master Scheduling
      • Bill of Materials (BOM)
      • Inventory Records
      • Capacity Planning
      • Purchasing
      • Shop-Floor Control
    • 15.5 Operating an MRP System
    • 15.6 The Successful MRP System
    • 15.7 Enterprise Resource Planning Systems
    • 15.8 Key Points and Terms
      • Learning Enrichment
      • Solved Problem
      • Discussion Questions
      • Problems
• Part SIX: Supply Chain Decisions
  • Chapter 16: Supply Chain Management
    • 16.1 Supply Chain and Supply Chain Management
    • 16.2 Measuring Supply Chain Performance
    • 16.3 Supply Chain Dynamics—The Bullwhip Effect
    • 16.4 Improving Supply Chain Performance
    • 16.5 Supply Chain Structural Improvements
    • 16.6 Supply Chain System Improvements
    • 16.7 Technology and Supply Chain Management
      • E-commerce and Omni-channel Marketing
      • Blockchain Technology
    • 16.8 Supply Chain Risk and Resilience
      • Analysis of Supply Chain Risk
    • 16.9 Sustainability of the Supply Chain
    • 16.10 Key Points and Terms
      • Learning Enrichment
      • Discussion Questions and Problems
  • Chapter 17: Sourcing
    • 17.1 Importance of Sourcing
    • 17.2 Sourcing Goals
    • 17.3 Insource or Outsource?
      • Advantages of Outsourcing
      • Disadvantages of Outsourcing
      • Total Cost Analysis
    • 17.4 Offshoring
      • Costs of Offshoring
      • Reshoring
    • 17.5 Global Sourcing
    • 17.6 Supply Base Optimization
      • Spend Analysis
      • Total Number of Suppliers
      • Single or Multiple Suppliers
    • 17.7 The Purchasing Cycle
      • Internal User-Buyer Interface
      • Sourcing Make-Buy Decision
      • Find Suppliers
      • Supplier Selection
      • Supplier Relationship Management
    • 17.8 Challenges Facing Purchasing
    • 17.9 Key Points and Terms
      • Learning Enrichment
      • Solved Problems
      • Discussion Questions
      • Problems
  • Chapter 18: Global Logistics
    • 18.1 Role of Logistics in Supply Chain Management
    • 18.2 Transportation
      • Transportation Economics
      • Modes of Transportation
      • Selecting the Transportation Mode
    • 18.3 Distribution Centers and Warehousing
    • 18.4 Logistics Networks
      • Location
      • Number of Warehouses (Distribution Centers)
    • 18.5 Global Logistics
    • 18.6 Third-Party Logistics Providers
    • 18.7 Logistics Strategy
    • 18.8 Key Points and Terms
      • Learning Enrichment
      • Solved Problems
      • Discussion Questions
      • Problems
• PART SEVEN: CASE STUDIES
  • Introduction
    • Operations Strategy at BYD of China, Electrifying the World’s Automotive Market
    • Early Supplier Integration for John Deere Skid-Steer Loader
  • Process Design
    • Eastern Gear, Inc.: Job Shop
    • Sage Hill Inn Above Onion Creek: Focusing on Service Process and Quality
    • U.S. Stroller: Lean
    • The Westerville Physician Practice: Value Stream Mapping
  • Quality
    • Mayo Clinic and the Path to Quality
    • Toledo Custom Manufacturing: Quality Control
    • The Evolution of Lean Six Sigma at 3M, Inc.
  • Capacity and Scheduling
    • Best Homes, Inc.: Forecasting
    • Polaris Industries Inc.: Global Plant Location
    • Lawn King, Inc.: Sales and Operations Planning
  • Inventory
    • Consolidated Electric: Inventory Control
    • Southern Toro Distributor, Inc.
    • ToysPlus, Inc.: MRP
  • Supply Chain
    • Amazon Revolutionizes Supply Chain Management
    • Altimus Brands: Managing Procurement Risk
    • Murphy Warehouse Company: Sustainable Logistics
    • ShelterBox: A Decade of Disaster Relief
• APPENDIXES
  • A Areas Under the Standard Normal Probability Distribution
  • B Random Number Table
• INDEX
• ACRONYMS

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