Human Resource Management: Gaining a Competitive Advantage
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Human Resource Management: Gaining a Competitive Advantage 13e offers comprehensive coverage of HRM concepts that teach students how to strategically overcome challenges and gain competitive advantage in the workplace. Based on the authors’ diverse research, teaching and consulting experiences, this product has incredibly strong depth and breadth that is current in research and practice simply not found in other texts.
Annað
- Höfundar: Raymond Noe, John Hollenbeck, Barry Gerhart, Patrick Wright
- Útgáfa:13
- Útgáfudagur: 2022-01-18
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- Format:ePub
- ISBN 13: 9781265598525
- Print ISBN: 9781265064013
- ISBN 10: 1265598525
Efnisyfirlit
- Cover
- Title
- Copyright
- Dedication
- About the Authors
- Preface
- Acknowledgments
- Connect
- Brief Contents
- Contents
- Chapter 1: Human Resource Management: Gaining a Competitive Advantage
- Enter the World of Business: HRM Practices Take Center Stage During the Pandemic
- Introduction
- What Responsibilities and Roles Do HR Departments Perform?
- Strategic Role of the HRM Function
- Demonstrating the Strategic Value of HRM: HR Analytics and Evidence-Based HR
- The HRM Profession: Positions and Jobs
- Education and Experience
- Competencies and Behaviors
- Competitive Challenges Influencing Human Resource Management
- Competing through Environmental, Social, and Governance (ESG) Practices
- Labor Force and Employment Characteristics
- Competing Through Environmental, Social, and Governance Practices
- SAP Makes Employment Possible for Differently Abled People
- Integrity in Action
- Advancing Diversity in Top Management Roles at Eastern Bankshares
- EVIDENCE-BASED HR
- Competing Through Globalization
- Competing Through Globalization
- Providing Manufacturing Jobs for Women in India
- Competing Through Technology
- Competing Through Technology
- Meet Sofia the Benefits Specialist
- Meeting Competitive Challenges through HRM Practices
- Managing the Human Resource Environment
- Acquiring and Preparing Human Resources
- Assessment and Development of Human Resources
- Compensating Human Resources
- Special Issues
- Organization of This Book
- A Look Back
- Summary
- Key Terms
- Discussion Questions
- Self-Assessment Exercises
- Exercising Strategy: New HRM Practices at IBM
- Managing People: Zappos Faces Competitive Challenges
- HR in Small Business: Lob Aims High in Employee Retention
- Notes
- Part One: The Human Resource Environment
- Chapter 2: Strategic Human Resource Management
- Enter the World of Business: Boeing's Reputation and Performance Crash
- Introduction
- What Is a Business Model?
- GM's Attempt to Survive
- What Is Strategic Management?
- Components of the Strategic Management Process
- Linkage Between HRM and the Strategic Management Process
- Role of HRM in Strategy Formulation
- Strategy Formulation
- Competing Through Globalization
- Multinational Companies Supporting Slavery?
- Strategy Implementation
- Organizational Culture
- Integrity in Action
- What Enforcing Ethics Looks Like: BlackRock
- Talent
- Competing Through Technology
- Robots to Replace People or to Help Them?
- HRM Practices
- Strategic Types
- HRM Needs in Strategic Types
- Directional Strategies
- EVIDENCE-BASED HR
- The Relationship Between HR Practices and Business Performance
- Competing Through Environmental, Social, and Governance Practices
- The Risk in Recognizing Potential Mistakes
- Strategy Evaluation and Control
- The Role of Human Resources in Providing Strategic Competitive Advantage
- Emergent Strategies
- Enhancing Firm Competitiveness
- A Look Back
- Summary
- Key Terms
- Discussion Questions
- Self-Assessment Exercise
- Exercising Strategy: GE: Fall of an Iconic Company
- Managing People: How Should Dell Respond to the HP Challenge?
- HR in Small Business: Auto Dealers Sold on Employee Satisfaction
- Notes
- Chapter 3: The Legal Environment: Equal Employment Opportunity and Safety
- Enter the World of Business: Is McDonald's Guilty of Discrimination?
- Introduction
- The Legal System in the United States
- Legislative Branch
- Executive Branch
- Judicial Branch
- Equal Employment Opportunity
- Constitutional Amendments
- Congressional Legislation
- Competing Through Environmental, Social, and Governance Practices
- Audible Listens to the Needs of Newark
- Executive Orders
- Competing Through Technology
- Modern Selection Tools; Same Old Effects?
- Enforcement of Equal Employment Opportunity
- Equal Employment Opportunity Commission (EEOC)
- Office of Federal Contract Compliance Programs (OFCCP)
- Types of Discrimination
- Disparate Treatment
- EVIDENCE-BASED HR
- A Large Discrimination Problem
- Competing Through Globalization
- A Clash of Rights
- Disparate Impact
- EVIDENCE-BASED HR
- Pattern and Practice
- Reasonable Accommodation
- Retaliation for Participation and Opposition
- Current Issues Regarding Diversity and Equal Employment Opportunity
- Integrity in Action
- Out of the Flames of Failure, Google Hopes to Model a Culture that Prevents Sexual Harassment
- Sexual Harassment
- Affirmative Action and Reverse Discrimination
- Outcomes of the Americans with Disabilities Act
- Gender Equity
- Employee Safety
- The Occupational Safety and Health Act (OSHA)
- Safety Awareness Programs
- A Look Back
- Summary
- Key Terms
- Discussion Questions
- Self-Assessment Exercise
- Exercising Strategy: Discrimination at Harvard?
- Managing People: Uber Life after Kalanick?
- HR in Small Business: Buffer Isn't Bashful about Mental Health
- Notes
- Chapter 4: The Analysis and Design of Work
- Enter the World of Business: Working from Home: Back to Normal or the New Normal?
- Introduction
- Work-Flow Analysis and Organization Structure
- Work-Flow Analysis
- Organization Structure
- Integrity in Action
- Cutting Corners to Increase Speed?
- Competing Through Environmental, Social, and Governance Practices
- The High Cost of Cheap Meat
- Job Analysis
- The Importance of Job Analysis for HR Specialists
- The Importance of Job Analysis to Line Managers
- Job Analysis Information
- Job Analysis Methods
- Dynamic Elements of Job Analysis
- Job Design
- Mechanistic Approach
- Competing Through Technology
- Data Labeling: The Real Work Behind Artificial Intelligence
- Motivational Approach
- Biological Approach
- EVIDENCE-BASED HR
- Perceptual-Motor Approach
- Competing Through Globalization
- Human Factors Engineering: The Last Line in the Defense of Safety
- A Look Back
- Summary
- Key Terms
- Discussion Questions
- Self-Assessment Exercise
- Exercising Strategy: Creating Jobs and Injuries in the American South
- Managing People: Toxic Killer Comes Back from the Dead
- HR in Small Business: Johnson County Library Checks Out Job Rotation
- Notes
- Chapter 2: Strategic Human Resource Management
- Chapter 5: Human Resource Planning and Recruitment
- Enter the World of Business: Offshoring: Another Victim of COVID?
- Introduction
- The Human Resource Planning Process
- Forecasting
- Goal Setting and Strategic Planning
- Competing Through Globalization
- Can a 20-Foot-Tall Blue Rooster Save France?
- Competing Through Technology
- Robots: They Came for the Pandemic, Then Stayed Forever
- Integrity in Action
- The Ultimate Competitive Weapon: Forced Labor Camps
- EVIDENCE-BASED HR
- Program Implementation and Evaluation
- The Special Case of Affirmative Action Planning
- The Human Resource Recruitment Process
- Personnel Policies
- Recruitment Sources
- Competing Through Environmental, Social, and Governance Practices
- Defending the Country: A Family Business?
- Recruiters
- A Look Back
- Summary
- Key Terms
- Discussion Questions
- Self-Assessment Exercise
- Exercising Strategy: Economic Development: Tales of Regret, Renegotiation, and Rejection
- Managing People: Automation: The Effects on the Quantity and Quality of Jobs
- HR in Small Business: Horizon Therapeutics Plan for Strong Future
- Notes
- Chapter 6: Selection and Placement
- Enter the World of Business: Adidas Forced to Deal with Diversity and Inclusion
- Introduction
- Competing Through Globalization
- Measuring ESG: Historical Influences on Cross-Cultural Comparisons
- Selection Method Standards
- Reliability
- Validity
- Competing Through Technology
- How Intelligent Is Automated Hiring?
- Generalizability
- Utility
- Integrity in Action
- CEO Selection: Why a Woman Couldn't Be More Like a Man
- Legality
- Types of Selection Methods
- Interviews
- References, Application Blanks, and Background Checks
- Physical Ability Tests
- Competing Through Environmental, Social, and Governance Practices
- Is It Ever Safe to Hire a Former Convicted Criminal?
- EVIDENCE-BASED HR
- Cognitive Ability Tests
- Personality Inventories
- Work Samples
- Honesty Tests and Drug Tests
- A Look Back
- Summary
- Key Terms
- Discussion Questions
- Self-Assessment Exercises
- Exercising Strategy: When Strangers Meet in a World with No Background Checks
- Managing People: Drug Testing: The Impact on Employment Opportunities
- HR in Small Business: Nehemiah Manufacturing Provides a Second Chance
- Notes
- Chapter 7: Training
- Enter the World of Business: “Alexa, Tell Me about Training at Amazon.com, Inc.”
- Introduction
- Training: Its Role in Continuous Learning and Competitive Advantage
- Designing Effective Formal Training Activities
- Needs Assessment
- Integrity in Action
- Verizon Uses Training to Keep Employees Working During the Pandemic
- Ensuring Employees' Readiness for Training
- Creating a Learning Environment
- Competing Through Globalization
- Language Training Opens the Door for Career Opportunities
- Ensuring Transfer of Training
- Selecting Training Methods
- Competing Through Technology
- Artificial Intelligence Knows What Employees Need and Want to Learn
- Advice for Selecting a Training Method
- Evaluating Training Programs
- EVIDENCE-BASED HR
- Special Training Issues
- Cross-Cultural Preparation
- Managing Workforce Diversity and Inclusion
- Competing Through Environmental, Social, and Governance Practices
- Making a Genuine Commitment to Managing Diversity, Equity, and Inclusion
- Onboarding or Socialization
- A Look Back
- Summary
- Key Terms
- Discussion Questions
- Self-Assessment Exercises
- Exercising Strategy: Best Buy's High Tech Approach to Learning
- Managing People: Using Gaming for Training at PepsiCo
- HR in Small Business: PM Mold Company Draws In Talent by Training
- Notes
- Chapter 8: Performance Management
- Enter the World of Business: Effective Performance Management Supports the Business in All Conditions
- Introduction
- The Performance Management Process
- Purposes of Performance Management
- Performance Measures Criteria
- Strategic Congruence
- Competing Through Globalization
- Performance Contracts at PetroChina Company Limited
- Validity
- Reliability
- Acceptability
- Specificity
- Approaches to Measuring Performance
- The Comparative Approach
- The Attribute Approach
- The Behavioral Approach
- The Results Approach
- Integrity in Action
- Flexible Goals During the Pandemic
- The Quality Approach
- Choosing a Source for Performance Information
- Managers
- Peers
- Direct Reports
- Self
- EVIDENCE-BASED HR
- Customers
- Use of Technology in Performance Management
- Competing Through Technology
- Using Digital Exhaust in Performance Management
- Reducing Rater Errors, Politics, and Increasing Reliability and Validity of Ratings
- Performance Feedback
- The Manager's Role in an Effective Performance Feedback Process
- What Managers Can Do to Diagnose Performance Problems and Manage Employees' Performance
- Diagnosing the Causes of Poor Performance
- Actions for Managing Employees' Performance
- Developing and Implementing a System That Follows Legal Guidelines
- Competing Through Environmental, Social, and Governance Practices
- Keeping Poor Performers During the Pandemic
- A Look Back
- Summary
- Key Terms
- Discussion Questions
- Self-Assessment Exercises
- Exercising Strategy: Continuous Performance Management at Patagonia
- Managing People: Helping to Encourage Frequent and Productive Performance Conversations
- HR in Small Business: A New Foundation for Performance Management at RiverRock
- Notes
- Chapter 9: Employee Development
- Enter the World of Business: Employee-Driven Development at Danone Turkey
- Introduction
- The Relationships among Development, Training, and Careers
- Development and Training
- Development and Careers
- Development Planning Systems
- Self-Assessment
- Reality Check
- Goal Setting
- Action Planning
- Examples of Development Planning and Career Management Systems
- Competing Through Technology
- Virtual Reality (VR) and Artificial Intelligence (AI) Assist in Development and Career Management
- Approaches to Employee Development
- Formal Education
- Assessment
- Integrity in Action
- Footing the Bill for Employee Development
- Job Experiences
- Competing Through Globalization
- Developing Employees through Worldwide Job Experiences
- EVIDENCE-BASED HR
- Interpersonal Relationships
- Special Issues in Employee Development
- Melting the Glass Ceiling
- Competing Through Environmental, Social, and Governance Practices
- Breaking the Glass Ceiling Requires Action
- Succession Planning
- A Look Back
- Summary
- Key Terms
- Discussion Questions
- Self-Assessment Exercise
- Exercising Strategy: Leadership Development at Vi
- Managing People: Breaking the Glass Ceiling at Coca-Cola
- HR in Small Business: At Conductix-Wampfler, Anyone Can Have a Mentor
- Notes
- Chapter 10: Employee Separation and Retention
- Enter the World of Business: The Weinstein Verdict: The End of the Beginning
- Introduction
- Managing Involuntary Turnover
- Principles of Justice
- Integrity in Action
- We Are All in This Together; But Who Is “We”?
- Progressive Discipline and Alternative Dispute Resolution
- Employee Assistance and Wellness Programs
- Competing Through Technology
- Your Smartwatch Is Getting Smarter When It Comes to Measuring Stress
- Outplacement Counseling
- Managing Voluntary Turnover
- Process of Job Withdrawal
- Competing Through Globalization
- Employees and Employers Caught in the Crossfire of the Hong Kong Protests
- Job Satisfaction and Job Withdrawal
- Sources of Job Dissatisfaction
- EVIDENCE-BASED HR
- Measuring and Monitoring Job Satisfaction
- Survey Feedback Interventions
- Competing Through Environmental, Social, and Governance Practices
- Burning the Candle at Both Ends: Hourly and Salaried Employees
- A Look Back
- Summary
- Key Terms
- Discussion Questions
- Self-Assessment Exercise
- Exercising Strategy: Google Employees Protest Pass the Trash Strategy
- Managing People: Culture Change: Changing Values (and Personnel)
- HR in Small Business: Why Employees Stay at Holiday Inn Mart Plaza
- Notes
- Chapter 11: Pay Structure Decisions
- Enter the World of Business: Unemployment Rates Down, then Up (and Back Down Again?): Employers Adjust Compensation and Balance Short-term and Long-term Strategy Execution
- Introduction
- Equity Theory and Fairness
- Developing Pay Levels
- Market Pressures
- Employees as a Resource
- Competing Through Environmental, Social, and Governance Practices
- Reducing Employee Financial Precarity
- Deciding What to Pay
- EVIDENCE-BASED HR
- Market Pay Surveys
- Developing a Job Structure
- Developing a Pay Structure
- Conflicts between Market Pay Surveys and Job Evaluation
- Monitoring Compensation Costs
- Globalization, Geographic Region, and Pay Structures
- Competing Through Technology
- Remote Work and Pay (and Where You Live)
- The Importance of Process: Participation and Communication
- Participation
- Communication
- Challenges
- Problems with Job-Based Pay Structures
- Responses to Problems with Job-Based Pay Structures
- Can the U.S. Labor Force Compete?
- Competing Through Globalization
- Where to Manufacture? Labor Costs and the Automobile Industry (including Tesla)
- Executive Pay
- Government Regulation of Employee Compensation
- Equal Employment Opportunity
- Minimum Wage, Overtime, and Prevailing Wage Laws
- Integrity in Action
- Making Questions about Salary History Off Limits
- A Look Back
- Summary
- Key Terms
- Discussion Questions
- Self-Assessment Exercise
- Exercising Strategy: High Pay for Workers: Doing Well by Doing Good?
- Managing People: Reporting the Ratio of Executive Pay to Worker Pay: Is it Worth the Trouble?
- HR in Small Business: The Riveter Builds Empowering Pay Practices
- Notes
- Chapter 12: Recognizing Employee Contributions with Pay
- Enter the World of Business: Employers and Employees Seek to Get through Challenging Times to Get to Better Times. Employers Keep an Eye on Fixed Costs
- Introduction
- How Does Pay Influence Individual Employees?
- Components of the Strategic Reinforcement Theory
- Expectancy Theory
- Agency Theory
- EVIDENCE-BASED HR
- Competing Through Environmental, Social, and Governance Practices
- Companies Provide Incentives to Executives to Improve Diversity and Inclusion and Achieve Broader ESG Goals as Well
- How Do Pay Sorting Effects Influence Labor Force Composition?
- Pay-for-Performance Programs
- Differentiation in Performance and Pay
- Competing Through Technology
- Competitive Cost Pressures Mean Greater Use of Technology and Transformation of Business Models, Work, and Compensation in Financial Services
- Differentiation Strength/Incentive Intensity: Promise and Peril
- Integrity in Action
- Novartis Changes the Way It Pays: Now, Not Just Whether, but also How, You Achieve Your Objectives Matters
- Types of Pay for Performance: An Overview
- Managerial and Executive Pay
- Process and Context Issues
- Employee Participation in Decision Making
- Communication
- Pay and Process: Intertwined Effects
- Organization Strategy and Compensation Strategy: A Question of Fit
- Competing Through Globalization
- Toyota Switches from the Traditional Japanese Seniority-Based Pay System to Paying for Performance
- A Look Back
- Summary
- Key Terms
- Discussion Questions
- Self-Assessment Exercise
- Exercising Strategy: Pay and Strategy in the Pharmaceutical Industry: Incentives Gone Awry
- Managing People: Pay and Strategy Execution at Wells Fargo and “Down Under” (at ANZ): Incentives Gone Awry
- HR in Small Business: A Sweet Incentive at Mr. Holmes Bakehouse
- Notes
- Chapter 13: Employee Benefits
- Enter the World of Business: As with Salaries and Bonuses, Employers Look for Cost Savings in Employee Benefits when Business Is Down
- Introduction
- Reasons for Benefits Growth
- Benefits Programs
- Social Insurance (Legally Required)
- Private Group Insurance
- Retirement
- Pay for Time Not Worked
- Family-Friendly Policies
- EVIDENCE-BASED HR
- Managing Benefits: Employer Objectives and Strategies
- Surveys and Benchmarking
- Cost Control
- Competing Through Environmental, Social, and Governance Practices
- Employers Play Role in Employee Financial Wellness, Including Preparing for Retirement
- Competing Through Technology
- Virtual Health Care: Telehealth and Telemedicine
- Competing Through Globalization
- Are Gig Workers Contractors or Employees? Developments around the World
- Nature of the Workforce
- Integrity in Action
- Balancing Work and Nonwork (It Has Not Gotten Any Easier): Companies Take Steps to Help
- Communicating with Employees and Maximizing Benefits Value
- General Regulatory Issues
- Affordable Care Act
- Nondiscrimination Rules, Qualified Plans, and Tax Treatment
- Sex, Age, and Disability
- Monitoring Future Benefits Obligations
- A Look Back
- Summary
- Key Terms
- Discussion Questions
- Self-Assessment Exercises
- Exercising Strategy: Employers Take Steps to Help with Work-Life Balance and Everyone is Happy (?)
- Managing People: Some Companies Want Employees (Back) at the Office
- HR in Small Business: Bombas Makes Socks Well and Treats Employees Better
- Notes
- Chapter 14: Collective Bargaining and Labor Relations
- Enter the World of Business: Union Issues at a Nonunion Company: Amazon
- Introduction
- The Labor Relations Framework
- Goals and Strategies
- Society
- Management
- Labor Unions
- EVIDENCE-BASED HR
- Apple's Standards for Employee Labor and Human Rights at Its Supplier Companies (and How It Measures Compliance)
- Integrity in Action
- Apple Pauses Business with a Major Supplier, Wistron, over Worker Treatment in India
- Union Structure, Administration, and Membership
- National and International Unions
- Local Unions
- American Federation of Labor and Congress of Industrial Organizations (AFL-CIO)
- Union Security
- Union Membership and Bargaining Power
- Legal Framework
- Concerted Activity
- Unfair Labor Practices—Employers
- Unfair Labor Practices—Labor Unions
- Enforcement
- Union and Management Interactions: Organizing
- Why Do Employees Join Unions?
- The Process and Legal Framework of Organizing
- Competing Through Environmental, Social, and Governance Practices
- Keeping Contingent and Gig Workers from Falling through the Cracks During Difficult Times
- Competing Through Technology
- Worker Organizing and Competing Messages
- Union and Management Interactions: Contract Negotiation
- The Negotiation Process
- Management's Preparation for Negotiations
- Negotiation Stages and Tactics
- Bargaining Power, Impasses, and Impasse Resolution
- Management's Willingness to Take a Strike
- Impasse Resolution Procedures: Alternatives to Strikes
- Union and Management Interactions: Contract Administration
- Grievance Procedure
- Cooperative Labor-Management Strategies
- Labor Relations Outcomes
- Strikes
- Wages and Benefits
- Productivity
- Profits and Stock Performance
- The International Context
- Competing Through Globalization
- France and Labor and Pension Reforms: President Macron Says He Does Not Plan to End Up Like Louis XVI and Marie-Antoinette
- The Public Sector
- Nonunion Representation Systems
- A Look Back
- Summary
- Key Terms
- Discussion Questions
- Self-Assessment Exercise
- Exercising Strategy: Union Issues at Union (and Nonunion) Companies
- Managing People: Twinkies, HoHos, and Ding Dongs: No Treat for Labor Unions
- HR in Small Business: Kickstarter Employees Vote to Unionize
- Notes
- Chapter 15: Managing Human Resources Globally
- Enter the World of Business: H&M Disappears in China
- Introduction
- Current Global Changes
- European Union and “BREXIT”
- United States-Mexico-Canada Trade Agreement
- The Growth of Asia
- General Agreement on Tariffs and Trade
- Factors Affecting HRM in Global Markets
- Culture
- EVIDENCE-BASED HR
- Is National Culture as Important as We Thought?
- Education-Human Capital
- Competing Through Technology
- Manual or Automated Work? That Is the Amazon Question
- Political-Legal System
- Competing Through Globalization
- Chevron's Never-ending Lawsuit
- Competing Through Environmental, Social, and Governance Practices
- Will Germany Require Quotas for Women on Executive Teams?
- Economic System
- Integrity in Action
- Scandal in Harvard's Chemistry Department
- Immigration
- Managing Employees in a Global Context
- Types of International Employees
- Levels of Global Participation
- Managing Expatriates in Global Markets
- A Look Back
- Summary
- Key Terms
- Discussion Questions
- Self-Assessment Exercise
- Exercising Strategy: Changing the Offshoring Game
- Managing People: Huawei's Culture
- HR in Small Business: RM International Builds a Cultural Bridge for Tech Innovators
- Notes
- Chapter 16: Strategically Managing the HRM Function
- Enter the World of Business: Robinhood's Customer Service Problems
- Introduction
- Activities of HRM
- Strategic Management of the HRM Function
- Competing Through Globalization
- Tesla's China Challenge
- Building an HR Strategy
- The Basic Process
- Involving Line Executives
- Characterizing HR Strategies
- Measuring HRM Effectiveness
- Audit Approach
- The Analytic Approach
- Improving HRM Effectiveness
- Restructuring to Improve HRM Effectiveness
- Outsourcing to Improve HRM Effectiveness
- Improving HRM Effectiveness Through Process Redesign
- Improving HRM Effectiveness through New Technologies—HRM Information Systems
- Competing Through Technology
- In Search of Comprehensive Employee Management Systems
- The Future for HR Professionals
- EVIDENCE-BASED HR
- The Role of the Chief Human Resource Officer
- Integrity in Action
- Rebuilding Best Buy
- Competing Through Environmental, Social, and Governance Practices
- Being Virtuous or Just Virtue Signaling?
- A Look Back
- Summary
- Key Terms
- Discussion Questions
- Self-Assessment Exercise
- Exercising Strategy: Rebuilding Wells Fargo
- Managing People: Wells Fargo's Recovery?
- HR in Small Business: Impossible Foods' Business Mission
- Notes
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