Introduction to Operations and Supply Chain Management, Global Edition
Lýsing:
For courses in operations and supply chain management. Introduction to Operations and Supply Chain Management is an integrated, comprehensive introduction to both operations and supply chain management (SCM). The text remains engaging and brief while integrating all of the major concepts of both subjects in one cohesive source. The 5th Edition contains updated content and thorough coverage of analytical tools and techniques that students will apply to their careers in operations and SCM.
It explores these topics in an interesting and relatable manner, providing students with real-world examples and easy-to-understand material. The full text downloaded to your computer With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps.
Annað
- Höfundar: Cecil B. Bozarth, Robert B. Handfield
- Útgáfa:5
- Útgáfudagur: 2019-04-24
- Hægt að prenta út 2 bls.
- Hægt að afrita 2 bls.
- Format:Page Fidelity
- ISBN 13: 9781292291659
- Print ISBN: 9781292291581
- ISBN 10: 1292291656
Efnisyfirlit
- Title Page
- Copyright Page
- About the Authors
- Brief Contents
- Contents
- Preface
- Acknowledgments
- Part I: Creating Value through Operations and Supply Chains
- 1. Introduction to Operations and Supply Chain Management
- Introduction
- 1.1. Why Study Operations and Supply Chain Management?
- Operations Management
- Supply Chain Management
- 1.2. Important Trends
- Agility
- Information Technologies
- People
- 1.3. Operations and Supply Chain Management and You
- Professional Organizations
- Cross-Functional and Interorganizational Linkages
- 1.4. Employability Skills
- Critical Thinking
- Collaboration
- Knowledge Application and Analysis
- Information Technology Application and Computing Skills
- 1.5. Purpose and Organization of This Book
- Chapter Summary
- Key Terms
- Discussion Questions
- Problems
- Case Study
- References
- 2. Operations and Supply Chain Strategies
- Introduction
- 2.1. Elements of the Business
- 2.2. Strategy
- 2.3. Operations and Supply Chain Strategies
- Customer Value
- Four Performance Dimensions
- Trade-Offs among Performance Dimensions
- Order Winners and Order Qualifiers
- Stages of Alignment with the Business Strategy
- Core Competencies in Operations and Supply Chains
- Chapter Summary
- Key Formula
- Key Terms
- Solved Problem
- Discussion Questions
- Problems
- Case Study
- References
- 1. Introduction to Operations and Supply Chain Management
- 3. Process Choice and Layout Decisions in Manufacturing and Services
- Introduction
- 3.1. Manufacturing Processes
- Production Lines and Continuous Flow Manufacturing
- Job Shops
- Batch Manufacturing
- Fixed-Position Layout
- Hybrid Manufacturing Processes
- 3D Printing
- Linking Manufacturing Processes across the Supply Chain
- Selecting a Manufacturing Process
- The Product-Process Matrix
- 3.2. Product Customization within the Supply Chain
- Four Levels of Customization
- The Customization Point
- 3.3. Service Processes
- Service Packages
- Service Customization
- Customer Contact
- Service Positioning
- Services within the Supply Chain
- 3.4. Layout Decision Models
- Line Balancing
- Assigning Department Locations in Functional Layouts
- Chapter Summary
- Key Formulas
- Key Terms
- Solved Problem
- Discussion Questions
- Problems
- Case Study
- References
- 4. Business Processes
- Introduction
- 4.1. Business Processes
- Improving Business Processes
- 4.2. Mapping Business Processes
- Process Maps
- Swim Lane Process Maps
- 4.3. Managing and Improving Business Processes
- Measuring Business Process Performance
- Productivity
- Efficiency
- Cycle Time
- Benchmarking
- The Six Sigma Methodology
- Continuous Improvement Tools
- 4.4. Business Process Challenges and the SCOR Model
- How Standardized Should Processes Be?
- Business Process Reengineering (BPR)
- Coordinating Process Management Efforts across the Supply Chain
- The SCOR Model
- Chapter Summary
- Key Formulas
- Key Terms
- Solved Problem
- Discussion Questions
- Problems
- Case Study
- References
- 5. Managing Quality
- Introduction
- 5.1. Quality Defined
- 5.2. Total Cost of Quality
- 5.3. Total Quality Management
- TQM and the Six Sigma Methodology
- 5.4. Statistical Quality Control
- Process Capability
- Six Sigma Quality
- Control Charts
- Acceptance Sampling
- Taguchi’s Quality Loss Function
- 5.5. Managing Quality across the Supply Chain
- ISO 9000 Family
- External Failures in the Supply Chain
- Chapter Summary
- Key Formulas
- Key Terms
- Using Excel in Quality Management
- Solved Problem
- Discussion Questions
- Problems
- Case Study
- References
- 6. Managing Capacity
- Introduction
- 6.1. Capacity
- Measures of Capacity
- Factors That Affect Capacity
- Supply Chain Considerations
- 6.2. Three Common Capacity Strategies
- 6.3. Methods of Evaluating Capacity Alternatives
- Cost
- Demand Considerations
- Expected Value
- Decision Trees
- Break-Even Analysis
- Learning Curves
- Other Considerations
- 6.4. Understanding and Analyzing Process Capacity
- The Theory of Constraints
- Waiting Line Theory
- Little’s Law
- Chapter Summary
- Key Formulas
- Key Terms
- Using Excel in Capacity Management
- Solved Problem
- Discussion Questions
- Problems
- Case Study
- References
- 6S. Advanced Waiting Line Theory and Simulation Modeling
- Introduction
- 6S.1. Alternative Waiting Lines
- Assumptions behind Waiting Line Theory
- Waiting Line Formulas for Three Different Environments
- 6S.2. Simulation Modeling
- Monte Carlo Simulation
- Building and Evaluating Simulation Models with SimQuick
- Supplement Summary
- Discussion Questions
- Problems
- References
- 7. Supply Management
- Introduction
- 7.1. Why Supply Management Is Critical
- Global Sourcing
- Financial Impact
- Performance Impact
- 7.2. The Strategic Sourcing Process
- Step 1: Assess Opportunities
- Step 2: Profile Internally and Externally
- Step 3: Develop the Sourcing Strategy
- Step 4: Screen Suppliers and Create Selection Criteria
- Step 5: Conduct Supplier Selection
- Step 6: Negotiate and Implement Agreements
- 7.3. The Procure-to-Pay Cycle
- Ordering
- Follow-Up and Expediting
- Receipt and Inspection
- Settlement and Payment
- Records Maintenance
- 7.4. Trends in Supply Management
- Sustainable Supply
- Supply Chain Disruptions
- Chapter Summary
- Key Formulas
- Key Terms
- Solved Problem
- Discussion Questions
- Problems
- Case Study
- References
- 8. Logistics
- Introduction
- 8.1. Why Logistics Is Critical
- 8.2. Logistics Decision Areas
- Transportation
- Selecting a Transportation Mode
- Multimodal Solutions
- Warehousing
- Logistics Information Systems
- Material Handling and Packaging
- Inventory Management
- 8.3. Logistics Strategy
- Owning versus Outsourcing
- Measuring Logistics Performance
- Landed Costs
- Reverse Logistics Systems
- 8.4. Logistics Decision Models
- Weighted Center of Gravity Method
- Optimization Models
- The Assignment Problem
- Chapter Summary
- Key Formulas
- Key Terms
- Solved Problem
- Discussion Questions
- Problems
- Case Study
- References
- 9. Forecasting
- Introduction
- 9.1. Forecast Types
- Demand Forecasts
- Supply Forecasts
- Price Forecasts
- 9.2. Laws of Forecasting
- Law 1: Forecasts Are Almost Always Wrong (But They Are Still Useful)
- Law 2: Forecasts for the Near Term Tend to Be More Accurate
- Law 3: Forecasts for Groups of Products or Services Tend to Be More Accurate
- Law 4: Forecasts Are No Substitute for Calculated Values
- 9.3. Selecting a Forecasting Method
- 9.4. Qualitative Forecasting Methods
- 9.5. Time Series Forecasting Models
- Last Period
- Moving Average
- Weighted Moving Average
- Exponential Smoothing
- Adjusted Exponential Smoothing
- Linear Regression
- Seasonal Adjustments
- 9.6. Causal Forecasting Models
- Linear Regression
- Multiple Regression
- 9.7. Measures of Forecast Accuracy
- 9.8. Computer-Based Forecasting Packages
- 9.9. Collaborative Planning, Forecasting, and Replenishment (CPFR)
- Chapter Summary
- Key Formulas
- Key Terms
- Solved Problem
- Discussion Questions
- Problems
- Case Study
- References
- 10. Sales and Operations Planning (Aggregate Planning)
- Introduction
- 10.1. S&OP in the Planning Cycle
- 10.2. Major Approaches to S&OP
- Top-Down Planning
- Level, Chase, and Mixed Production Plans
- Bottom-Up Planning
- Cash Flow Analysis
- 10.3. Organizing for and Implementing S&OP
- Choosing between Alternative Plans
- Rolling Planning Horizons
- Implementing S&OP in an Organization
- 10.4. Services Considerations
- Making Sales Match Capacity
- Making Capacity Match Sales
- 10.5. Linking S&OP throughout the Supply Chain
- 10.6. Applying Optimization Modeling to S&OP
- Chapter Summary
- Key Formulas
- Key Terms
- Solved Problem
- Discussion Questions
- Problems
- Case Study
- References
- 11. Managing Inventory throughout the Supply Chain
- Introduction
- 11.1. The Role of Inventory
- Inventory Types
- Inventory Drivers
- Independent versus Dependent Demand Inventory
- 11.2. Periodic Review Systems
- Restocking Levels
- 11.3. Continuous Review Systems
- The Economic Order Quantity (EOQ)
- Reorder Points and Safety Stock
- Quantity Discounts
- 11.4. Single-Period Inventory Systems
- Target Service Level
- Target Stocking Point
- 11.5. Inventory in the Supply Chain
- The Bullwhip Effect
- Inventory Positioning
- Transportation, Packaging, and Material Handling Considerations
- Chapter Summary
- Key Formulas
- Key Terms
- Using Excel in Inventory Management
- Solved Problem
- Discussion Questions
- Problems
- Case Study
- References
- 12. Managing Production across the Supply Chain
- Introduction
- 12.1. Master Scheduling
- The Master Schedule Record
- Using the Master Schedule
- 12.2. Material Requirements Planning
- The MRP Record
- The Advantages of MRP
- Special Considerations in MRP
- 12.3. Production Activity Control and Vendor Order Management Systems
- Job Sequencing
- Monitoring and Tracking Technologies
- 12.4. Synchronizing Planning and Control across the Supply Chain
- Distribution Requirements Planning
- Chapter Summary
- Key Formulas
- Key Terms
- Solved Problem
- Discussion Questions
- Problems
- Case Study
- References
- 12S. Supply Chain Information Systems
- Introduction
- 12S.1. Understanding Supply Chain Information Needs
- Differences across Organizational Levels
- Direction of Linkages
- 12S.2. Supply Chain Information Systems
- 12S.3. Trends to Watch
- BPM Tools
- Cloud Computing
- Internet of Things (IoT)
- Supplement Summary
- Key Terms
- Discussion Questions
- References
- 13. JIT/Lean Production
- Introduction
- 13.1. The Lean Perspective on Waste
- 13.2. The Lean Perspective on Inventory
- 13.3. Recent Developments in Lean Thinking
- 13.4. Kanban Systems
- Controlling Inventory Levels Using Kanbans
- Synchronizing the Supply Chain Using Kanbans
- Using MRP and Kanban Together
- Chapter Summary
- Key Formula
- Key Terms
- Solved Problem
- Discussion Questions
- Problems
- Case Study
- References
- 14. Managing Projects
- Introduction
- 14.1. The Growing Importance of Project Management
- 14.2. Project Phases
- Concept Phase
- Project Definition Phase
- Planning Phase
- Performance Phase
- Postcompletion Phase
- 14.3. Project Management Tools
- Gantt Charts
- Network Diagrams
- Constructing a Network Diagram
- Crashing a Project
- 14.4. Project Management Software
- 14.5. PMI and the Project Management Body of Knowledge (PMBOK®)
- Chapter Summary
- Key Formulas
- Key Terms
- Solved Problem
- Discussion Questions
- Problems
- Case Study
- References
- 15. Developing Products and Services
- Introduction
- Product Design and the Development Process
- Four Reasons for Developing New Products and Services
- 15.1. Operations and Supply Chain Perspectives on Design
- Repeatability, Testability, and Serviceability
- Production Volumes
- Product Costs
- Match with Existing Capabilities
- 15.2. The Development Process
- A Model of the Development Process
- Sequential Development versus Concurrent Engineering
- 15.3. Organizational Roles in Product and Service Development
- Engineering
- Marketing
- Accounting
- Finance
- Designers
- Purchasing
- Suppliers
- Who Leads?
- 15.4. Approaches to Improving Product and Service Designs
- DMADV (Define–Measure–Analyze–Design– Verify)
- Quality Function Deployment (QFD)
- Computer-Aided Design (CAD) and Computer-Aided Design/Computer-Aided Manufacturing (CAD/CAM)
- The “Design for . . . ” Approaches
- Target Costing and Value Analysis
- Chapter Summary
- Key Terms
- Discussion Questions
- Case Study
- References
- Introduction
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- Gerð : 208
- Höfundur : 9724
- Útgáfuár : 2019
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