Efnisyfirlit

• About the Author
• Dedication
• Author’s Acknowledgments
• Table of Contents
• Introduction
  • About This Book
  • Conventions Used in This Book
  • What You’re Not to Read
  • Foolish Assumptions
  • How This Book Is Organized
  • Icons Used in This Book
  • Where to Go from Here
• Part I: Scoping Out the HR Role
  • Chapter 1: The World of Human Resources
    • Grasping Key HR Responsibilities
    • Building Your Team: Staffing Strategically
    • Keeping Your Best People: The Art of Retention
    • Training and Developing Employees
    • Looking At the Legal Aspects of HR
  • Chapter 2: Setting the Stage: Key HR Trends
    • Working As a Strategist, Not Just an Administrator
    • Taking Technology to the Next Level
    • Understanding the Specialist Economy
    • Building In Workforce Flexibility
    • Making Workforce Diversity Work for Your Organization
    • Easing the Work/Life Conflict
    • Managing Rising Healthcare Costs
  • Chapter 3: HR Technology Systems and Social Tools
    • The Growth of HR-Related Technology
    • Human Resources Information Systems
    • Talent Management Systems
    • Choosing the Systems That Are Right for You
    • Online Social Tools
• Part II: Putting the Right People in the Right Places
  • Chapter 4: A Bird’s-Eye View: Launching a Workforce Plan
    • Grasping the Big Picture
    • Finding the Right People for Open Positions
    • A Wide World of Talent: Understanding Worker Classification
    • Getting Permanent Benefit from Contingent Workers
  • Chapter 5: Smart Start: Kicking Off the Hiring Process
    • Your Blueprint: Creating the Job Description
    • What’s in a Job Title?
    • Besides Functional Skills, What Does It Take to Do the Job?
  • Chapter 6: You, the Talent Scout: Recruiting for Your Team
    • Putting Your Firm’s Best Foot Forward
    • Kicking Off the Process
    • Getting the Word Out: How to Write a Great Job Posting
    • Investigating Candidate Sourcing Strategies
    • Diversity Recruiting: Benefiting from a Diverse Workforce
    • Handling Helicopter Parents
    • Keeping Tabs on Your Progress
  • Chapter 7: Narrowing Down the Field: Evaluating Applicants
    • First Contact: The Résumé
    • Job Applications: Are They Obsolete?
    • Setting Up a System for Evaluating Candidates
    • Testing: Knowing What Works and What’s Legal
    • Phone Interviews: Narrowing Your List Further
  • Chapter 8: One on One: Getting the Most out of Interviewing
    • Interviewing: The Basics
    • The Five Deadly Sins of Job Interviewing
    • Setting the Stage
    • The Introduction: Warming Up
    • Q&A: Mastering the Art
    • A Crash Course in Nondiscriminatory Questioning
    • Solid Questions to Ask and How to Interpret the Answers
    • End Game: Closing on the Right Note
  • Chapter 9: The Home Stretch: Making the Final Decision
    • Coming to Grips with the Decision-Making Process
    • Utilizing the Tools of the Trade
    • Selecting Your Candidate: You Need a System
    • Hiring Right
    • Getting a Broader View
    • Discovering the Truth about Background Checks
    • Making Offers They Can’t Refuse
• Part III: Keeping Your Best People
  • Chapter 10: Starting New Hires Off on the Right Foot
    • Onboarding: Going Beyond Orientation
    • Three Unproductive Approaches
    • Doing It Right: A Little Empathy Goes a Long Way
    • The First Day: Easing Anxieties
    • The First Week: Revealing More about the Company and the Job
    • Beyond Onboarding
    • Employee Handbook and Separate Procedures Manual: Yes, You Need Both
  • Chapter 11: Ensuring a Competitive Compensation Structure
    • Your Role Defined
    • The Basic Language of Employee Compensation
    • The Foundation for an Effective Compensation System
    • Exempt and Nonexempt: Why the Distinction Matters
    • What You Need to Know about Raises, Bonuses, and Incentives
    • What to Communicate about Your Policies
  • Chapter 12: Creating the Right Benefits Package
    • What’s a Benefit Anyway?
    • Key Trends in Benefits Management
    • The Basics of Benefits Coverage
    • A Healthy Approach to Insurance
    • Retirement Plans
    • The Rest of the Benefits Smorgasbord
    • Employee Assistance Programs
    • Five Ways to Make Your Life Easier
  • Chapter 13: Creating an Employee-Friendly Work Environment
    • Goodbye, 9 to 5: Alternate Work Arrangements
    • Popular Perks
    • Corporate Citizenship
    • Team Opportunities
    • Employee Surveys: Keeping Tabs on Company Morale
• Part IV: Developing Your Employees
  • Chapter 14: Back to School: Tying Training to Business Goals
    • The Changing Face of Training
    • Creating the Right Environment for Training
    • Assessing Your Training Needs
    • Tying Training Needs to Strategic Goals
    • Evaluating Training Methods
    • Knowing What Makes for a Good Training Program
    • Using Employee Profiles to Manage Training
    • But Is It Working? Measuring Results
  • Chapter 15: Win-Win: Adding Value through Career Development
    • Understanding Why Career Development Matters
    • Seeing Mentoring As a Tool for Growth
    • You Can’t Do It All Yourself: Developing Strong Leaders
    • The Future Is Now: Succession Planning
    • Saying Thank-You: Focusing on Employee Recognition
  • Chapter 16: Assessing Employee Performance
    • Reaping the Benefits of Performance Appraisals
    • Deciding on a Performance Appraisal System
    • Launching an Appraisal Program in Your Company
    • Getting the Most Out of the Performance Appraisal Meeting
    • Following Up on Performance Appraisals
• Part V: Law and Order
  • Chapter 17: Navigating the Legal Minefield of Hiring and Managing
    • Legal Matters: The Big Picture
    • Keeping the Peace
    • Discrimination
    • Disparate Impact
    • The Equal Employment Opportunity Commission
    • The Family of EEO and Other Employment Laws: A Closer Look
  • Chapter 18: Handling Difficult Situations
    • Establishing an Ethical Culture
    • Fleshing Out the Meaning of At-Will Employment
    • Staying Out of Court
    • Developing Progressive Disciplinary Procedures
    • Defusing Grievances
    • Settling Disputes: Alternative Dispute Resolution Programs
    • Firing Employees: It’s Never Easy
    • Easing the Trauma of Layoffs
    • Protecting the Safety and Health of Your Employees
    • Sexual Harassment: Keeping Your Workplace Free of It
    • Dealing with Workplace Violence
• Part VI: The Part of Tens
  • Chapter 19: Ten Keys to HR Success in the Future
    • Adopt a Strategic Approach to Staffing
    • Understand the Strength of Traditional and New Strategies in Recruiting
    • Seek to Create a Healthy Culture
    • Get the Most out of Contingent Staffing
    • Take a Proactive Approach to Regulatory Compliance
    • Make Work/Life Balance a Priority
    • Keep Pace with Changing Demographics
    • Play It Safe When It Comes to HR Technology
    • View Training As an Ongoing Investment
    • Handle Discipline and Dismissal Carefully
  • Chapter 20: Ten Ways to Become a Great HR Professional
    • Develop a Business Orientation to HR Initiatives
    • Position Initiatives As Bottom-Line Benefits
    • Develop a Marketing Mindset
    • Share Your Expertise
    • Serve As the Model
    • Develop Your Communication Skills
    • Move Quickly — But Not Too Quickly
    • Create and Maintain a Flexible Workforce
    • Be Sensitive to the Needs and Agendas of Line Managers
    • Stay on the Leading Edge
  • Chapter 21: Ten HR-Related Websites Worth Exploring
    • American Society for Training & Development
    • Americans with Disabilities Act Document Center
    • Bureau of Labor Statistics
    • The elaws Advisors
    • Human Capital Institute
    • Occupational Safety & Health Administration
    • Society for Human Resource Management
    • U.S. Equal Employment Opportunity Commission
    • WorldatWork
    • Workforce Online
• Appendix: About the CD
  • System Requirements
  • Using the CD
  • What You’ll Find on the CD
  • Troubleshooting
  • Customer Care
• Index

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