Efnisyfirlit

• Cover
• Title
• Copyright
• Tables and Figures
• Preface
• The Authors
• Part I: Strategy
  • Chapter 1: Health Care Operations and Supply Chain Strategy
    • Health Care Operations and Supply Chain Management
    • Purchasing, Logistics, and Vendor-Managed Inventories
    • Efficiency, Effectiveness, and Value
    • Competitive Dimensions of Health Care
    • The Bullwhip Effect in Health Care
    • Summary
    • Key Terms
    • Discussion Questions
    • References
  • Chapter 2: Financial Aspects of Health Care Operations and Supply Chain Management
    • Health Care Finance and Operations/Supply Chain Management
    • Income Statement/Operating Statement
    • Balance Sheet
    • Statement of Cash Flows
    • Basic Financial Ratios and Metrics
    • Time Value of Money
    • Break-Even Analysis
    • Crossover Analysis
    • Summary
    • Key Terms
    • Discussion Questions
    • References
  • Chapter 3: Managerial Accounting Aspects of Health Care Operations and Supply Chain Management
    • Managerial Aspects of Health Care Operations and Supply Chain Management
    • Managerial Accounting
    • Activity-Based Costing
    • Supply Chain Management Behind the Scenes: Cost Drivers at Hospitals
    • Summary
    • Key Terms
    • Discussion Questions
    • References
• Part II: Process Design and Analysis of Health Care Operations
  • Chapter 4: Data and Statistical Tools for Health Care Operations Improvement
    • Descriptive Statistics for Describing Data Sets
    • Graphical Methods of Data Description
    • Numerical Methods of Data Description
    • Hypothesis Testing: Analyzing the Difference of Two Means
    • Pareto Analysis
    • Box-And-Whisker Plots
    • Tornado Diagrams and Sensitivity Analysis
    • Summary
    • Key Terms
    • Discussion Questions
    • References
  • Chapter 5: Problem Solving and Decision-Making Tools in Health Care Operations
    • Health Care Operations and Supply Chain Management in Action: How Legal Decision Makers use Decision Models
    • Framing the Decision Problem
    • Components of a Decision-Making Problem
    • Payoff Tables
    • Decision-Making Criteria Without Probability Assessments
    • Decision-Making Criteria With Probability Assessments
    • Expected Value of Perfect Information
    • Modeling
    • Decision Trees
    • Summary
    • Key Terms
    • Discussion Questions
    • References
  • Chapter 6: Simulation
    • Introduction
    • Process Flows
    • Probability Distributions
    • Random Number Generation
    • Discrete-Event Versus Continuous Simulation
    • Monte Carlo Simulation
    • Agent-Based Simulation
    • Simulation in Health Care
    • Queuing Analysis
    • Summary
    • Key Terms
    • Discussion Questions
    • References
  • Chapter 7: Process Improvement and Patient Flow
    • Introduction
    • Process Mapping
    • Value Stream Mapping
    • Use of Maps and Charts in Health Care
    • Staffing
    • Workload Management
    • Productivity and Efficiency Analysis
    • Common Health Care Productivity and Efficiency Measures
    • Improving Productivity and Efficiency
    • Summary
    • Key Terms
    • Discussion Questions
    • References
  • Chapter 8: Facility Layout
    • Introduction
    • Layout Considerations
    • Types of Layouts
    • Muther Diagrams
    • Workload Management
    • Evaluating Different Types of Layouts
    • Basics of Optimization
    • Optimization using Excel Solver
    • Load the Solver Add-In
    • Optimizing Facility Layout and Design
    • Summary
    • Key Terms
    • Discussion Questions
    • References
• Part III: Managing Health Care Operations Quality
  • Chapter 9: Managing Quality in a Health Care Setting
    • What is Service Quality?
    • Quality Planning, Control, and Improvement
    • Quality and Financial Performance
    • Seven Tools for Quality Control
    • Brief Example of X-Bar Control Chart Construction
    • Six Sigma Concepts
    • Six Sigma and Lean
    • Summary
    • Key Terms
    • Discussion Questions
    • References
  • Chapter 10: Quality Control and Improvement
    • Design of Quality Control Systems
    • Process Quality Control
    • Variables Control
    • Using Control Charts
    • Process Capability
    • Total Quality Management and Continuous Improvement
    • International Organization for Standardization Certification
    • Malcolm Baldrige Award
    • Summary
    • Key Terms
    • Discussion Questions
    • References
• Part IV: Planning and Controlling Health Care Operations
  • Chapter 11: Lean Concepts in Health Care
    • Introduction
    • What is Lean?
    • Controlling Waste
    • Controlling Flow With a Kanban System
    • Kaizen Events
    • Value Stream Mapping
    • Measures and Tools
    • Adverse Effects of Becoming Too Lean
    • Summary
    • Key Terms
    • Discussion Questions
    • References
  • Chapter 12: Forecasting for Health Care Management
    • Analyzing Data using Time Series and Regression Models
    • Linear and Nonlinear Trends
    • Seasonality in Data
    • Naive Forecasting
    • Moving Averages
    • Weighted Moving Averages
    • Exponential Smoothing
    • Autocorrelation
    • Regression as a Forecasting Technique
    • Multiple Regression Model
    • Measuring Accuracy
    • Measuring Forecasting Errors
    • Summary
    • Key Terms
    • Discussion Questions
    • References
  • Chapter 13: Project Management
    • Introduction
    • Role of Project Manager
    • Objectives and Trade-Offs
    • Planning and Control in Projects
    • Project Scheduling
    • Critical Path Method
    • Gantt Charts
    • Program Evaluation and Review Technique
    • Implementation
    • Summary
    • Key Terms
    • Discussion Questions
    • References
  • Chapter 14: Aggregate Planning, Scheduling, and Capacity Management in Health Care
    • Aggregate/Central Planning
    • Resource Planning and Control
    • Scheduling and Capacity Management
    • Workforce Scheduling
    • Dispatching Rules
    • Job Sequencing
    • Johnson’s Rule
    • Service Facility Location Analysis
    • Center of Gravity Method
    • Summary
    • Key Terms
    • Discussion Questions
    • References
  • Chapter 15: Inventory Management
    • Introduction
    • Purpose of Inventories
    • Costs of Inventories
    • Economic Order Quantity
    • Independent Versus Dependent Demand
    • Periodic Review Systems
    • Continuous Review Systems
    • ABC Inventory Management
    • Inventory Management Technology
    • Summary
    • Key Terms
    • Discussion Questions
    • References
• Index
• End User License Agreement

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