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• Front Matter
  • Dedication
  • Acknowledgments
  • About the Authors
  • About the Contributing Authors
  • Introduction
    • Who Should Read This Book
    • What You Will Learn
    • What You Need
    • What Is Covered in This Book
    • What's on the CD
    • How to Contact the Authors
• Part I Introduction to Exchange Server 2010
  • Chapter 1 Introduction to Exchange Server 2010
    • Brief History of Exchange Servers
    • New Features in Exchange Server 2010
      • Figure 1.1 Exchange 2010 Database Availability Groups
      • Figure 1.2 Unified messaging interface
      • Figure 1.3 Roles and auditing interface
    • Improvements in Exchange Server 2010
      • Figure 1.4 Outlook Web App
      • Figure 1.5 Send Mail
      • Figure 1.6 OWA Exchange Control Panel
    • Discontinued Features
      • Features That Have Been Removed
        • Table 1.1 Discontinued Exchange Server 2003 protocols
        • Table 1.2 Discontinued Exchange Server 2003 connectors
        • Table 1.3 Discontinued Exchange Server 2003 management tools and features
        • Table 1.4 Discontinued OWA features
      • A De-emphasized Feature
    • Comparison between Exchange Server 2007 and Exchange Server 2010
      • Table 1.5 Exchange 2007 and 2010 comparison
    • Client Benefits to Exchange Server 2010
      • Large Mailbox Support
      • Native Archiving Features
        • Figure 1.7 Archiving feature enabled
      • eDiscovery Features
        • Figure 1.8 Multi-Mailbox Search
      • Retention Policies and Legal Holds
        • Figure 1.9 Retention policies
      • User-Specific HTML Disclaimers
        • Figure 1.10 Specify disclaimer text dialog box
      • MailTips
    • Summary
    • Chapter Essentials
• Part II Messaging Administrator's Guide to Exchange Server 2010
  • Chapter 2 Installing and Configuring Exchange Server 2010
    • Understanding the Administrator's Job Role
      • Entry Level
      • Intermediate
      • Professional
    • Installing Exchange Prerequisites
      • Table 2.1 Hardware requirements for Exchange 2010
      • Exercise 2.1 Installing Microsoft .NET Framework 3.5.1
      • Exercise 2.2 Installing Windows PowerShell 2.0
      • Figure 2.1 Verifying Exchange 2010 prerequisites
      • Exercise 2.3 Choosing Exchange Language Option
      • Exercise 2.4 Installing Required Services and Components on Windows Server 2008 R2
    • Preparing the Infrastructure for Exchange Server 2010
      • Active Directory Forests
      • Active Directory Partitions
      • Message Flow
      • Active Directory
        • Real World Scenario Planning an Active Directory Deployment
      • Domain Name Service
      • Verifying Name Resolution
        • Figure 2.2 Using nslookup to verify functional name resolution within the network
      • Running Network and Domain Controller Diagnostics Tests
        • Figure 2.3 Using the dcdiag command to verify domain functionality
    • Preparing the Infrastructure for Exchange Server 2010 Deployment
      • Verifying Domain and Forest Functional Levels
        • Exercise 2.5 Verifying the Domain and Forest Functional Levels
      • Preparing the Windows Active Directory Forest
        • Exercise 2.6 Running the /PrepareSchema Command
        • Exercise 2.7 Running the /PrepareAD Command
        • Figure 2.4 Viewing changes in Active Directory Users and Computers after running the /PrepareAD command
        • Figure 2.5 Viewing changes in Active Directory Sites and Services after running the /PrepareAD command
      • Preparing Other Windows Active Directory Domains
        • Exercise 2.8 Running the /PrepareDomain Command
        • Figure 2.6 Viewing changes in Active Directory Users and Computers after running the /PrepareDomain command
      • Modifying Existing Exchange Organizations to Support Migration
        • Real World Scenario Deploying Exchange Server 2010 in a Large Organization
        • Exercise 2.9 Running the /PrepareLegacyExchangePermissions Command
    • Introducing the Server Roles
      • Mailbox Server
      • Hub Transport Server
      • Client Access Server
      • Edge Transport Server
      • Unified Messaging Server
    • Installing Microsoft Exchange Server 2010
      • Exercise 2.10 Installing the First Exchange Server 2010
    • Understanding Role Based Access Control
      • Management Role Groups
      • Management Role Assignment Policies
      • Direct User Role Assignment
        • Figure 2.7 RBAC roles
    • Summary
    • Chapter Essentials
  • Chapter 3 Configuring Connectors, Routing and Transport, and Connectivity
    • Configuring Connectors
      • Configuring Send Connectors
        • Exercise 3.1 Creating a Send Connector to the Internet with the Exchange Management Console
        • Figure 3.1 Creating a send connector from the Exchange Management Shell
        • Figure 3.2 The General tab of the Internet Send Connector Properties dialog box
        • Figure 3.3 The Address Space tab of the Internet Send Connector Properties dialog box
        • Figure 3.4 The Network tab of the Internet Send Connector Properties dialog box
        • Figure 3.5 The Source Server tab of the Internet Send Connector Properties dialog box
        • Modifying the Send Connector with the EMS
          • Real World Scenario A Real-Life Story
      • Configuring Receive Connectors
        • Figure 3.6 The default receive connectors viewed with the Exchange Management Console
        • Exercise 3.2 Creating a Receive Connector
        • Figure 3.7 Creating a receive connector from the Exchange Management Shell
        • Figure 3.8 The General tab of the receive connector's Properties dialog box
        • Figure 3.9 The Network tab of the receive connector's Properties dialog box
        • Table 3.1 Receive connector authentication methods
        • Table 3.2 Receive connector permission groups
        • Modifying the Receive Connector with the EMS
        • Deleting Connectors
    • Configuring Message Routing and Transport
      • Figure 3.10 An email sent from an Exchange user to multiple recipients
      • Figure 3.11 An email sent from an external user to multiple Exchange users
      • Using Internal Message Routing
        • Figure 3.12 Direct delivery of email is always attempted first.
        • Figure 3.13 When direct delivery is not possible, back-off occurs.
        • Figure 3.14 Delivering email through a hub site
      • Using External Message Routing
        • Figure 3.15 The Edge Transport server role viewed from the Exchange Management Console
        • Prerequisites for Installing Edge Transport
      • Configuring and Managing EdgeSync
        • Ensuring That Firewall Ports Are Configured for EdgeSync
          • Table 3.3 Edge Transport firewall ports
        • Ensuring That DNS Resolution Is working
        • Defining Internal Hub Transport Servers
        • Creating the Edge Subscription File
          • Figure 3.16 Viewing the Edge Subscription file
        • Completing the EdgeSync Process
          • Exercise 3.3 Creating a New Edge Subscription
          • Figure 3.17 Running a manual edge synchronization
          • Figure 3.18 Viewing the updated list of accepted domains on the Edge Transport server
      • Configuring Transport
        • Creating DNS Records
          • Figure 3.19 DNS MX information for mailtask.com
        • Configuring Accepted Domains
          • Figure 3.20 Accepted domains for the organization in the Exchange Management Console
        • Configuring Message Size Limits
          • Table 3.5 Message scopes
          • Table 3.6 Message types
          • Exercise 3.4 Configuring Message Size Limits
        • Troubleshooting with Message Queues
          • Table 3.7 Transport queues
        • Understanding Shadow Redundancy
    • Configuring Client Access for Exchange Server 2010
      • Configuring Client Connectivity with Autodiscover
        • Comparing Internal Autodiscover to External Autodiscover
          • Figure 3.21 The Autodiscover process when a client is in the same Active Directory forest
          • Figure 3.22 The Autodiscover process when a client is not in the same Active Directory forest
          • Figure 3.23 Providing account information manually to Outlook
        • Configuring Autodiscover
          • Configuring Autodiscover Virtual Directories
          • Configuring Outlook Anywhere and Autodiscover
            • Figure 3.24 Configuring the external hostname for Outlook Anywhere
          • Configuring Offline Address Books and Autodiscover
            • Figure 3.25 Configuring the external URL for Offline Address Book distribution
            • Figure 3.26 The Distribution tab of the Default Offline Address Book Properties dialog box
          • Configuring Web Services and Autodiscover
          • Using the Configure External Client Access Domain Wizard
            • Exercise 3.5 Configure External Client Access Domain Using the Wizard
          • Configuring Autodiscover and Secure Sockets Layer
            • Exercise 3.6 Request a New Certificate with the New Exchange Certificate Wizard
            • Figure 3.27 Completing the certificate request with the Exchange Management Console
      • Configuring Client Access
        • Configuring and Managing Outlook Web App
          • Figure 3.28 The General tab of the OWA (Default Web Site) Properties dialog box
          • Figure 3.29 The Authentication tab of the OWA (Default Web Site) Properties dialog box
          • Figure 3.30 The Outlook Web Access logon page after the default logon domain is specified
          • Figure 3.31 The Segmentation tab of the OWA (Default Web Site) Properties dialog box
          • Figure 3.32 The Public Computer File Access tab of the OWA (Default Web Site) Properties dialog box
          • Figure 3.33 The Direct File Access Settings dialog box
          • Figure 3.34 The WebReady Document Viewing Settings dialog box
          • Exercise 3.7 Create a New Outlook Web App Mailbox Policy
        • Configuring and Managing the Exchange Control Panel
          • Figure 3.35 The Authentication tab of the ECP (Default Web Site) Properties dialog box
          • Exercise 3.8 Modify the Automatic Replies (Out of Office) of Another User with Exchange Control Panel
        • Configuring and Managing Outlook Anywhere
        • Understanding RPC Client Access
          • Figure 3.36 Outlook client connectivity
        • Introducing Exchange Web Services
      • Supporting POP3 and IMAP4 Clients
        • Configuring Exchange Server 2010 to Support POP3 and IMAP4 Clients
          • Figure 3.37 Configuring the IMAP4 service
          • Figure 3.38 Disabling the POP3 feature for a user
          • Figure 3.39 Adding port 25 to the default Client connector
        • Configuring a POP3 or IMAP4 Client
      • Configuring ActiveSync
        • Configuring Exchange to Support ActiveSync
          • Figure 3.40 Viewing the Exchange virtual directories and application pools
        • Defining an ActiveSync Mailbox Policy
          • Figure 3.41 Viewing ActiveSync policies
          • Figure 3.42 The General tab of the ActiveSync policy's Properties dialog box
          • Figure 3.43 The Password tab of the ActiveSync policy's Properties dialog box
          • Figure 3.44 The Sync Settings tab of the ActiveSync policy's Properties dialog box
          • Figure 3.45 The Device tab of the ActiveSync policy's Properties dialog box
          • Figure 3.46 The Device Applications tab of the ActiveSync policy's Properties dialog box
          • Figure 3.47 The Other tab of the ActiveSync policy's Properties dialog box
          • Exercise 3.9 Assigning an ActiveSync Policy to a User
        • Managing Mobile Phones
          • Figure 3.48 Managing a mobile phone via ECP
          • Figure 3.49 Managing a mobile phone via EMC
          • Exercise 3.10 Wiping a Mobile Phone
        • Using Text Messaging
    • Summary
    • Chapter Essentials
  • Chapter 4 Managing Exchange Server 2010 Mail-Enabled Objects
    • Understanding Databases in Exchange Server 2010
      • Exercise 4.1 Creating and Deleting Databases
      • Figure 4.1 Database deletion confirmation dialog box
      • Figure 4.2 Database deletion completed dialog box
      • Exercise 4.2 Moving Mailbox Databases with the Exchange Management Console
      • Exercise 4.3 Dismounting a Database and Mounting a Dismounted Database
    • Creating Mailboxes
      • Exercise 4.4 Creating a New User with the Exchange Management Console
      • Exercise 4.5 Creating a Mailbox for an Existing Account with the Exchange Management Console
    • User Mailbox Properties
      • Figure 4.3 Delivery Options dialog box
      • Figure 4.4 Message Size Restrictions options
      • Figure 4.5 Message Delivery Restrictions configuration choices
      • Figure 4.6 The Mailbox Features tab
      • Figure 4.7 Calendar Settings configuration options
      • Figure 4.8 E-mail addresses of a selected mailbox
      • Figure 4.9 Options for Messaging Records Management configuration
      • Figure 4.10 Federated Sharing setting
      • Figure 4.11 Modifying a mailbox storage quota
      • Figure 4.12 Setting the Archive Quota
    • Creating Resource Mailboxes
      • Exercise 4.6 Creating Room Mailboxes
    • Modifying Resource Mailbox Properties
      • Figure 4.13 Setting the resource capacity and custom properties of a resource mailbox
      • Figure 4.14 Selecting custom resource properties
      • Figure 4.15 Selecting the information that is visible in a resource's calendar
      • Figure 4.16 Choosing the policy options of a resource mailbox.
      • Real World Scenario In-Policy Requests
      • Figure 4.17 Default settings of the Resource In-Policy Requests options
      • Real World Scenario Out-of-Policy Requests
      • Figure 4.18 Out-of-Policy Requests tab with no users yet added
      • Exercise 4.7 Modifying Resource Mailbox Properties with the Exchange Management Console
    • Configuring Mail-Enabled Groups
      • Exercise 4.8 Creating a New Distribution Group
      • Exercise 4.9 Mail-Enabling an Existing Security Group
    • Modifying Mail-Enabled Group Properties
      • Performing Basic Management with the Exchange Management Console
      • Managing Group Properties
        • Figure 4.19 Basic information on the General tab in the Interns Properties dialog box
        • Figure 4.20 A newly created group with no members yet
        • Figure 4.21 E-mail Addresses tab with the email address policy checked
        • Figure 4.22 Default settings of the Advanced tab
        • Figure 4.23 The three options for setting mail flow options
      • Managing Dynamic Distribution Groups
      • Creating Dynamic Distribution Groups with the Exchange Management Console
        • Exercise 4.10 Creating a New Distribution Group
      • Modifying Dynamic Distribution Groups
        • Using the EMC to Perform Basic Management on Distribution Groups
        • Managing Group Properties
          • Figure 4.24 Filter settings with All recipient types checked
          • Figure 4.25 Custom properties with a custom attribute of Texas selected
          • Figure 4.26 Preview of a dynamic group with its chosen filter settings
    • Configuring Mail Contacts
      • Creating Contacts with the Exchange Management Console
        • Exercise 4.11 Creating a New Mail Contact
        • Exercise 4.12 Mail-Enabling an Existing Contact
      • Modifying Mail Contacts
        • Performing Basic Management with the EMC
        • Managing Mailbox Properties
          • Figure 4.27 General tab of a user in the Mailtask.com organization
          • Figure 4.28 Contact information of the selected contact in the Mailtask.com organization
          • Figure 4.29 Empty address and phone information
          • Figure 4.30 External email address configured as the Set as Reply address with the .com internal relay address
          • Figure 4.31 Displaying the two options available for configuration on the Mail Flow Settings tab
          • Real World Scenario Deciding When to Create Mail Contacts
    • Moving Mailboxes
      • Exercise 4.13 Moving a Mailbox to a Local Database with the Exchange Management Console
      • Figure 4.32 A move request displaying its current status
    • Using the Exchange Control Panel and Outlook Web App
      • Figure 4.33 OWA and the added Favorites folder
    • Managing Myself in the Exchange Control Panel
      • Figure 4.34 The new ECP and its layout with menus on the left and additional shortcuts (links) on the right
      • Figure 4.35 Inbox Rules and any current rules that the account has
      • Figure 4.36 The New Inbox Rule creation page
      • Figure 4.37 Currently disabled automatic replies
      • Figure 4.38 Continued Automatic Replies page
      • Figure 4.39 The Delivery Reports tab and the optional filters to search under
      • Figure 4.40 A displayed report
      • Figure 4.41 Public groups that the administrator belongs to and owns
      • Figure 4.42 The New Group dialog box
      • Figure 4.43 The tabs for the Settings option
      • Figure 4.44 Calendar options within ECP
      • Figure 4.45 The default General tab defaults
      • Figure 4.46 The Regional tab for setting your time zone and language
      • Figure 4.47 The S/MIME tab after the S/MIME control has been installed
      • Figure 4.48 Text Messaging tab with the status turned off
    • Managing an Organization with the Exchange Control Panel
      • Figure 4.49 The Users & Groups option and its multiple tabs
      • Figure 4.50 The mailbox properties of a user with the E-Mail Options section expanded and the others collapsed
      • Figure 4.51 The Distribution Groups tab and current groups that are in the organization
      • Figure 4.52 The organization's external contacts
      • Figure 4.53 Displayed roles to which users or some assistants can be added
      • Figure 4.54 The roles in the organization that you can apply to other users
    • Managing Another User's Inbox with the Exchange Control Panel
      • Figure 4.55 The manage another user search and selection page
    • Summary
    • Chapter Essentials
  • Chapter 5 Configuring and Managing Public Folders
    • Creating Public Folders
      • Creating a Public Folder Database
        • Using the Exchange Management Console
          • Exercise 5.1 Creating a Public Folder Database
        • Using the Exchange Management Shell
        • Removing Public Folder Databases
          • Exercise 5.2 Removing a Public Folder Database
      • Designing a Public Folder Hierarchy
      • Creating Public Folders
        • Using the Public Folder Management Console
          • Exercise 5.3 Creating a Public Folder in the PFMC
        • Using the EMS to Create a Public Folder
        • Using Outlook
          • Exercise 5.4 Creating a Public Folder in Outlook
        • Using Outlook Web App
          • Exercise 5.5 Creating a Public Folder in OWA
    • Managing and Configuring Public Folders
      • Configuring a Public Folder Database
        • Figure 5.1 Public folder database properties
        • Figure 5.2 Public folder database replication properties
        • Figure 5.3 Public folder database limits
        • Figure 5.4 Public folder database referral
      • Changing the Default Public Folder Database
        • Exercise 5.6 Changing the Default Public Folder Database
      • Using PFMC to Configure and Manage Public Folders
        • Figure 5.5 Public Folder Management Console
        • Figure 5.6 PFMC result pane
        • Figure 5.7 Mail-enabled public folder Actions pane
        • Real World Scenario Real-World Use of Public Folders
        • Viewing and Modifying Public Folder Properties
          • Figure 5.8 Public folder properties
          • Figure 5.9 Mail-enabled public folder properties
          • Figure 5.10 Public folder Limits tab
        • Selecting Mail-Enable and Mail-Disable Public Folders
          • Figure 5.11 Mail-disable confirmation message
        • Selecting Manage Send As Permission
          • Figure 5.12 Granting users Manage Send As Permission
      • Configuring and Managing Public Folders with EMS
        • Performing General Public Folder Tasks
        • Manipulating Individual Public Folders
        • Manipulating Public Folder Mail Attributes
        • Managing Public Folder Databases
        • Managing Public Folder Permissions
        • Working with Client Permissions
          • Table 5.1 Public folder client permissions
          • Table 5.2 Predefined client roles and their permissions
        • Using Additional Scripts for Complicated Tasks
      • Managing Public Folders with Outlook Client
        • Figure 5.13 Public folder properties in Outlook
        • Figure 5.14 Public folder permissions in Outlook
      • Introduction to ExFolders
    • Replicating Your Public Folders
      • Choosing a Replication Design
      • Replicating the Hierarchy
      • Replicating the Content
        • Creating Public Folder Replicas
          • Exercise 5.7 Creating a Public Folder Replica in Exchange Management Console
        • Using Tools in the Replication Process
      • Understanding Backfill Events
      • Removing a Replica
        • Figure 5.15 Removing a public folder replica
    • Summary
    • Chapter Essentials
  • Chapter 6 Configuring Security, Compliance, and Policies
    • Configuring Role Based Access Control
      • Exercise 6.1 Using the Exchange Control Panel to Allow Users to Edit Distribution Groups
      • Exercise 6.2 Creating a Default Management Role Assignment to Prevent Users from Creating Distribution Groups
      • Exercise 6.3 Using the Exchange Control Panel to Assign the Discovery Management Role Group to a User
      • Exercise 6.4 Assigning a Scoped Help Desk Role Using the Exchange Management Shell
      • Enabling Administrator Audit Logging
        • Figure 6.1 An example audit log entry
    • Introducing Message Compliance and Record Management
      • Configuring Managed Folders
        • Exercise 6.5 Creating a Managed Folder Using the Exchange Management Console
        • Exercise 6.6 Creating a Managed Folder Using the Exchange Management Shell
        • Configuring Managed Content Settings
          • Exercise 6.7 Creating a Managed Content Setting Using the Exchange Management Console
          • Exercise 6.8 Creating a Managed Content Setting Using the Exchange Management Shell
        • Configuring Managed Folder Mailbox Policies
          • Exercise 6.9 Creating a Managed Folder Mailbox Policy Using the Exchange Management Console
          • Exercise 6.10 Creating a Managed Folder Mailbox Policy Using the Exchange Management Shell
          • Exercise 6.11 Applying a Managed Folder Mailbox Policy Using the Exchange Management Console
          • Exercise 6.12 Applying a Managed Folder Mailbox Policy Using Exchange Management Shell
      • Creating and Applying Retention Tags and Retention Policies and Using Archive Mailboxes
        • Table 6.1 Exchange Server 2010 retention tag actions
        • Figure 6.2 Archive mailbox in OWA
        • Exercise 6.13 Creating Retention Tags Using the Exchange Management Shell
        • Exercise 6.14 Creating and Applying a Retention Policy Using the Exchange Management Shell
        • Exercise 6.15 Apply a Personal Retention Tag Using Outlook Web App
      • Scheduling the Managed Folder Assistant
        • Exercise 6.16 Scheduling the Managed Folder Assistant Using the Exchange Management Console
        • Exercise 6.17 Scheduling the Managed Folder Assistant Using the Exchange Management Shell
      • Classifying Message Classifications
        • Figure 6.3 Viewing a classified message in Outlook
        • Table 6.2 Exchange Server 2010 default classifications
        • Adding Message Classifications in Outlook
      • Configuring Information Rights Management
        • Exercise 6.18 Enabling and Configuring Information Rights Management
      • Assigning Legal Holds and Creating Mailbox Journaling Rules
        • Exercise 6.19 Creating a Journaling Rule Using the Exchange Management Shell
        • Exercise 6.20 Creating a Journaling Rule Using the Exchange Management Console
      • Using Multi-Mailbox Search and Discovery Mailboxes
        • Exercise 6.21 Perform a Multi-Mailbox Search Using the Exchange Control Panel
    • Configuring Transport Rules
      • Transport Predicates
        • Table 6.3 Predicates available on a Hub Transport server
        • Table 6.4 Predicates available on an Edge Transport server
      • Transport Actions
        • Table 6.5 Available actions on Hub Transport servers
        • Table 6.6 Available actions on Edge Transport servers
        • Real World Scenario A Real-Life Rule Story
      • Working with Transport Rules
        • Exercise 6.22 Creating a New Transport Rule Using the Exchange Management Console
        • Exercise 6.23 Creating a New Transport Rule Using the Exchange Management Shell
    • Managing Policies and Address Lists
      • Configuring Email Address Policies
        • Figure 6.4 Adding a precanned SMTP email address
        • Table 6.7 Available variables for custom SMTP addresses
        • Exercise 6.24 Creating a New Email Address Policy Using the Exchange Management Console
        • Exercise 6.25 Creating a New Email Address Policy Using the Exchange Management Shell
      • Creating Address Lists
        • Exercise 6.26 Creating a New Address List Using the Exchange Management Console
        • Exercise 6.27 Creating a New Address List Using the Exchange Management Shell
      • Configuring Mobile Device Policies
        • Table 6.8 Common ActiveSync settings
        • Exercise 6.28 Creating an ActiveSync Mailbox Policy Using the Exchange Management Console
        • Exercise 6.29 Creating an ActiveSync Mailbox Policy Using the Exchange Management Shell
    • Configuring Antivirus and Antispam Solutions
      • Configuring Exchange Server 2010 Antispam
        • Content Filtering
          • Figure 6.5 The General tab of the Content Filtering Properties dialog box
          • Figure 6.6 The Custom Words tab of the Content Filtering Properties dialog box
          • Figure 6.7 The Exceptions tab of the Content Filtering Properties dialog box
          • Figure 6.8 The Action tab of the Content Filtering Properties dialog box
        • IP Allow Lists
          • Figure 6.9 The Allowed Addresses tab of the IP Allow List Properties dialog box
          • Figure 6.10 The Providers tab of the IP Allow List Providers Properties dialog box
        • IP Block Lists
          • Figure 6.11 The Blocked Addresses tab of the IP Block List Properties dialog box
          • Figure 6.12 The Providers tab of the IP Block List Providers Properties dialog box
          • Figure 6.13 The Exceptions tab of the IP Block List Providers Properties dialog box
        • Recipient Filtering
          • Figure 6.14 The Blocked Recipients tab of the Recipient Filtering Properties dialog box
        • Sender Filtering
          • Figure 6.15 The Blocked Senders tab of the Sender Filtering Properties dialog box
          • Figure 6.16 The Action tab of the Sender Filtering Properties dialog box
        • Sender ID
          • Figure 6.17 The Action tab of the Sender ID Properties dialog box
        • Sender Reputation
          • Figure 6.18 The Sender Confidence tab of the Sender Reputation Properties dialog box
          • Figure 6.19 The Action tab of the Sender Reputation Properties dialog box
        • Attachment Filtering
          • Figure 6.20 Checking the status of antispam transport agents
          • Figure 6.21 Checking the configuration of the Attachment Filter agent
          • Figure 6.22 Adding file types to the Attachment Filter agent
          • Figure 6.23 Removing file types from the Attachment Filter agent
          • Figure 6.24 Viewing file types configured for the Attachment Filter agent
          • Figure 6.25 Modifying the Attachment Filter agent behavior
          • Exercise 6.30 Enable Content Filtering and Recipient Filtering Using the Exchange Management Console
          • Exercise 6.31 Enable Content Filtering and Recipient Filtering Using the Exchange Management Shell
      • Using Forefront Protection 2010 for Exchange Server
        • Policy Management
          • Real World Scenario Using Exchange's Built-in Power
        • Monitoring
          • Exercise 6.32 Enabling Content Filtering, Forefront DNSBL Checking, and Virus Scanning Using the Forefront Console
          • Exercise 6.33 Enabling Content Filtering, Forefront DNSBL Checking, andVirus Scanning Using the Forefront Management Shell
    • Summary
    • Chapter Essentials
  • Chapter 7 Configuring High-Availability Solutions for Exchange Server
    • Introducing High Availability in Exchange Server 2010
    • Understanding Database Availability Groups
      • Exercise 7.1 Creating a Database Availability Group
      • Figure 7.1 Viewing the DAG in the EMC
      • Using Database Availability Group Properties
        • Table 7.1 DAG EMS commands
        • Table 7.2 Set-DatabaseAvailabilityGroup parameters
        • Exercise 7.2 Assigning a Static IP Address to the DAG
      • Using Failover Clustering in Exchange Server 2010
      • Using Majority Node Set
      • Employing a Witness Server
        • Exercise 7.3 Adding a Mailbox Server to a DAG
        • Exercise 7.4 Adding EX01 to a DAG Using the Exchange Management Console
    • Managing a Database Availability Group
      • Table 7.3 Scenario for a three-copy configuration
      • Table 7.4 A three-copy configuration after an EX01 failure
      • Real World Scenario Real-Life Rule Story
      • Exercise 7.5 Creating a Database Copy in the Exchange Management Console and Replicating It
    • Managing Database Copies
      • Seeding a Database Copy
        • Figure 7.2 DAG replication over a WAN
        • Exercise 7.6 Updating an Unhealthy Database Copy from the Exchange Management Shell
      • Using Log Truncation
        • Figure 7.3 Using Get-MailboxDatabase to retrieve recovery settings
      • Suspending, Resuming, and Switching Over Database Copies
      • Configuring AutoDatabaseMountDial
        • Figure 7.4 Getting the AutoBaseMountDial settings
        • Exercise 7.7 Suspending, Resuming, and Switching Over Database Copies
      • Monitoring Database Copies
        • Figure 7.5 Viewing the database copy status
        • Exercise 7.8 Monitoring a DAG with Get-MailboxDatabaseCopyStatus
        • Exercise 7.9 Monitoring a DAG with the Test-ReplicationHealth cmdlet
        • Figure 7.6 Viewing the results of Test-ReplicationHealth
        • Table 7.5 Parameters for the CollectReplicationMetrics.ps1 script
        • Figure 7.7 Collecting replication metrics
        • Exercise 7.10 Monitoring a DAG with the CollectReplicationMetrics.ps1 Script
        • Figure 7.8 Output from the CollectOverMetrics.ps1 script
        • Table 7.6 Parameters for the script
        • Exercise 7.11 Monitoring a DAG with the CollectOvermetrics.ps1 Script
    • Availability for Client Access, Hub Transport, and Edge Transport Roles
      • Client Access Server Arrays
        • Figure 7.9 How clients connected prior to Exchange Server 2010
      • Determining the MAPI Endpoint
        • Figure 7.10 RpcClientAccessServer
        • Exercise 7.12 Creating a Database Copy in the Exchange Management Console
        • Exercise 7.13 Setting Up an Outlook Profile
        • How Does a Client Access Server Array Work?
          • Figure 7.11 Client MAPI connections
        • Encrypting the Client Access Server Array
          • Exercise 7.14 Checking Outlook Encryption Settings
        • Configuring a Client Access Server Array
          • Exercise 7.15 Creating a Client Access Server Array
      • Installing and Configuring Network Load Balancing
        • Exercise 7.16 Creating an NLB Cluster to Respond to MAPI Requests
        • Exercise 7.17 Associating a Client Access Array with a Database
      • Scoping the MAPI Ports
        • Exercise 7.18 Scoping RPC Client Access Ports
      • Using DNS Round-Robin
    • Summary
    • Chapter Essentials
  • Chapter 8 Disaster Recovery Operations for Exchange Server
    • What Is Disaster Recovery?
    • Avoiding Disasters and Reacting to Them
      • Avoiding Data Loss
      • Reacting to Disasters
    • Configuring Backups
      • Table 8.1 Tape rotation schedule
      • Using Replication-Based Backup
      • Creating, Modifying, and Performing Backup Jobs
        • Exercise 8.1 Backing Up the Exchange Server Mailbox Database with Windows Server Backup on Windows Server 2008 R2
      • Monitoring and Validating Backup Jobs
        • Real World Scenario Test Your Backups
      • Repairing a Damaged Exchange Database
        • Understanding the Exchange Database Structure
        • Using the Recovery Tools
    • Recovering Messaging Data
      • Recovering Messages with Deleted Items Retention
        • Exercise 8.2 Recovering Deleted Items in Outlook Web Access
        • Exercise 8.3 Recovering Deleted Items in Outlook
      • Recovering Deleted Mailboxes with Deleted Mailbox Retention
        • Exercise 8.4 Recovering a Deleted Mailbox Using the Exchange Management Console
        • Exercise 8.5 Recovering a Deleted Mailbox Using the Exchange Management Shell
      • Recovering Mailbox Databases
        • Exercise 8.6 Recovering an Exchange Database
      • Backing Up and Recovering a Mailbox Server Configuration
    • Backing Up and Recovering Server Roles
      • Backing Up and Recovering a Client Access Server
      • Backing Up and Recovering a Hub Transport Server
      • Backing Up and Recovering an Edge Transport Server
        • Exercise 8.7 Backing Up an Edge Transport Server
        • Exercise 8.8 Restoring an Edge Transport Server
    • Summary
    • Chapter Essentials
  • Chapter 9 Monitoring and Reporting with Exchange Server 2010
    • Monitoring Databases
      • Exercise 9.1 Monitoring Disk Free Space
      • Exercise 9.2 Installing the File Server Role
      • Exercise 9.3 Installing the File Server Resource Manager Service
      • Exercise 9.4 Configuring Soft Disk Quotas
      • Figure 9.1 Defining custom quotas
    • Performing Message Tracking
      • Figure 9.2 Viewing the message tracking interface
      • Reviewing Message Tracking
        • Figure 9.3 Configuring message tracking parameters
      • Configuring Message Tracking
        • Figure 9.4 Locating the message tracking logs
        • Disabling or Enabling Message Tracking on a Server
        • Changing the Tracking Log Location
        • Changing the Tracking Log Maximum Size
        • Changing the Tracking Log Directory Maximum Size
        • Changing the Tracking Log Maximum Age
        • Disabling or Enabling Message Subject Logging
      • Using the Routing Log Viewer
        • Figure 9.5 Opening routing table log files
        • Figure 9.6 Viewing the Active Directory Sites & Routing Groups tab
    • Monitoring Client Connectivity
      • Exercise 9.5 Using Exchange Remote Connectivity Analyzer
      • Using the Test Cmdlets to Test Functionality
    • Creating Server Reports
      • Creating Health Reports
        • Exercise 9.6 Creating a Health Report
      • Creating Availability Reports
        • Table 9.1 System Center Operations Manager reports for Exchange Server 2010
        • Real World Scenario Using SCOM to Achieve a Higher Class of Service
    • Creating Usage Reports
      • Using Administrator Audit Logging
        • Figure 9.7 Confirming that administrator auditing is enabled
        • Exercise 9.7 Creating a New Mailbox
    • Summary
    • Chapter Essentials
• Part III Messaging Professional's Guide to Exchange Server 2010
  • Chapter 10 Planning the Exchange Server 2010 Migration and Infrastructure
    • Understanding the Messaging Professional's Job Role
    • Using a Framework for Deploying Exchange Server 2010
    • Preparing Exchange Server 2010 for Deployment
      • Satisfying DNS Requirements
      • Planning the Site Topology
        • FIGURE 10.1 Separating Exchange in a dedicated AD site
      • Defining Deployment Locations
        • FIGURE 10.2 A centralized deployment
        • FIGURE 10.3 A regional deployment
    • Planning Namespaces
      • FIGURE 10.4 A distributed deployment
      • Planning the Active Directory Forest
      • Forest Functional Levels
      • Satisfying Schema Requirements
    • Planning Your Migration and Coexistence
      • Using the Exchange Deployment Assistant
        • FIGURE 10.5 Using ExDeploy to plan your deployment
      • Planning Coexistence with Exchange Server 2003
      • Planning Coexistence with Exchange Server 2007
      • Planning Coexistence with Third-Party Email Systems
      • Upgrading from Previous Versions of Exchange
      • Planning Public Folder Coexistence and Migration
        • Maintaining Free/Busy During Coexistence
          • TABLE 10.1 Free/busy access during coexistence
        • Migrating Public Folder Data
          • EXERCISE 10.1 Migrating Public Folders
        • Migrating Offline Address Books
          • FIGURE 10.6 OAB distribution properties
          • EXERCISE 10.2 Moving the OAB Generation Server
      • Migrating Mailboxes to Exchange 2010
        • TABLE 10.2 Supported online mailbox moves
      • Configuring the Recipient Update Service
        • Recipient Policies
      • Converting LDAP Filters to OPATH Filters
        • FIGURE 10.7 Error received when trying to modify a legacy LDAP filtered object
      • Planning Unified Messaging Server Coexistence
      • Removing Legacy Exchange Servers
        • Real World Scenario Deploying Exchange 2010 in a Legacy Environment
    • Summary
    • Chapter Essentials
  • Chapter 11 Designing and Deploying Mailbox Services
    • Designing Mailbox Services
      • Understanding the Exchange Storage Structure
        • Reviewing Exchange Databases
        • Reviewing Exchange Databases and Related Files
          • FIGURE 11.1 Mailbox database files
        • Reviewing Storage Technology
      • Determining Mailbox Server Hardware Requirements
        • Identifying the Exchange Usage Profile
          • FIGURE 11.2 Viewing an Exchange Profile Analyzer report
        • Creating a Configuration
          • FIGURE 11.3 Exchange 2010 Mailbox Server Role Requirements Calculator
          • FIGURE 11.4 Role Requirements tab
        • Validating the Configuration
        • Using Jetstress
        • Using Exchange Load Generator
          • FIGURE 11.5 Configuring an Exchange mailbox profile in Jetstress
      • Determining Whether to Deploy Public Folders
        • TABLE 11.1 Deciding when to use public folders
      • Defining Naming Conventions
        • Selecting Server Names
          • TABLE 11.2 Exchange-related server name abbreviations
        • Selecting Database Names
        • Defining Usernames
      • Provisioning Mailboxes
        • Real World Scenario Organizing Mailboxes for Special Users
    • Deploying the Mailbox Server Role
      • Installation Prerequisites
        • TABLE 11.3 Minimum Exchange Server hardware requirements
        • FIGURE 11.6 Enabling Exchange setup to automatically install prerequisites
      • Sizing Mailbox Server Hardware
        • Determining Memory Requirements
          • TABLE 11.4 Exchange mailbox database cache
        • Determining Storage Requirements
          • Determining the Database Size
          • Sizing Transaction Logs Storage
            • TABLE 11.5 Estimated number of transaction log files generated per day
          • Determining the Disk Layout
      • Deploying Public Folders
    • Summary
    • Chapter Essentials
  • Chapter 12 Designing Routing and Client Connectivity
    • Getting to Know Exchange 2010 Server Transport and Routing Features
      • What Is Shadow Redundancy?
        • FIGURE 12.1 The Queue Viewer showing the shadow queue
        • EXERCISE 12.1 Viewing the Shadow Message Queue and Message
      • Understanding Transport Service and the Mail.que ESE Database
      • Understanding Moderated Transport
      • Measuring End-To-End Message Latency
      • Integrating Cross-Premises Message Routing
      • Understanding Version-Based Routing
        • FIGURE 12.2 Versioned routing
      • Improvements in Edge Synchronization
    • Planning Exchange Server 2010 Routing
      • Understanding Exchange 2010 Server Role Dependencies
        • Placing the Hub Transport Server Role
          • FIGURE 12.3 Disabling TLS across a WAN
        • Placing the Edge Transport Server Role
      • Understanding Active Directory Dependencies and Routing
        • Planning a Basic Active Directory Topology
          • FIGURE 12.4 Basic AD topology
        • Planning Active Directory Site-Based Routing
          • EXERCISE 12.2 Making the Chicago Site a Hub Site
        • Configuring DNS
          • Real World Scenario The Importance of Proper DNS Configuration
        • Understanding Complex Active Directory Topologies
      • Migrating and Coexistence Considerations
    • Defining Transport Server Hardware
      • Understanding Transport Server Storage
        • Planning Edge Transport Servers
        • Planning Hub Transport Servers
      • Defining the Processor and Memory Requirements
        • TABLE 12.1 Processor configuration on transport servers
        • TABLE 12.2 Memory configuration on transport servers
      • Planning the Number of Transport Servers
    • Deploying the Exchange Server 2010 Infrastructure
      • Deploying a New Exchange Installation (Greenfield)
        • FIGURE 12.5 Simple Greenfield design
        • FIGURE 12.6 A highly available Greenfield design
        • FIGURE 12.7 Exchange Server Deployment Assistant questions
        • FIGURE 12.8 Installing Hub/CAS on the same hardware
        • FIGURE 12.9 Installing Hub on dedicated hardware
        • FIGURE 12.10 Installing the Edge role
        • FIGURE 12.11 MX record configuration
        • EXERCISE 12.3 Transport Server Post-installation Tasks
      • Upgrading and Coexistence with Exchange Server 2003
        • FIGURE 12.12 Coexisting with Exchange 2003
        • EXERCISE 12.4 Disabling Link-State Updates
        • FIGURE 12.13 Configuring mail flow settings with Exchange 2003 during setup
      • Upgrading and Coexistence with Exchange Server 2007
        • FIGURE 12.14 Choosing an Exchange 2003 server
        • FIGURE 12.15 Coexistence with Exchange 2003/2007
        • FIGURE 12.16 Deploying Exchange 2010 into an Internet-facing site
        • FIGURE 12.17 Resubscribe the Exchange 2007 Edge Transport to the site
        • FIGURE 12.18 Deploy the Exchange 2010 Edge Transport into the perimeter network
        • FIGURE 12.19 Decommission the Exchange 2007 Edge
        • Real World Scenario Synchronizing System Time
    • Exchange 2010 Client Access and Connectivity
      • FIGURE 12.20 Client Access architecture in Exchange 2010
    • Deploying Exchange Server 2010 Client Access Servers
      • Understanding Active Directory Topology
      • Planning Client Access Namespace and Proxying
        • TABLE 12.3 InternalURLs and ExternalURLs
      • Planning Client Access Load Balancing
      • Deciding on Software or Hardware Load Balancing
      • Restricting the MAPI Client Version
      • Encrypting Client Access Security
    • Choosing Hardware and Sizing
    • Deploying the Exchange Server 2010 Client Access Server Role
      • Upgrading and Coexistence with Exchange Server 2007
        • Upgrading to Exchange Server 2010 Outlook Web App
        • Upgrading to Exchange Server 2010 ActiveSync
        • Upgrading to Exchange Server 2010 Outlook Anywhere
        • Upgrading to Exchange Server 2010 Exchange Web Services
      • Upgrading and Coexistence with Exchange Server 2003
      • Proxying POP3 and IMAP4 Clients
        • Proxying Exchange 2010 Cross-Site Proxy
          • FIGURE 12.21 Cross-site POP3/IMAP4 command proxy
          • EXERCISE 12.5 POP3/IMAP4 Cross-site Command Proxy
        • Proxying Exchange Server 2010 to Exchange 2003 POP3/IMAP4
          • FIGURE 12.22 Exchange 2010 to 2003 POP3/IMAP4 command proxy
        • Proxying Exchange Server 2010 to Legacy Exchange 2007/2003
        • Proxying Exchange ActiveSync Coexistence for Exchange 2003
    • Summary
    • Chapter Essentials
  • Chapter 13 Designing Security and Compliance
    • Designing Messaging Security and Compliance
      • Supporting S/MIME
      • Planning Secure Internal Receive Connectors
      • Securing Interorganization Email
      • Planning AD RMS Integration
      • Using Transport Rules
    • Planning Exchange Permissions Models
      • Real World Scenario Dynamically Created Transport Rules
      • EXERCISE 13.1 Considering Permissions
    • Designing Message Hygiene
      • Configuring FPES for Virus Protection
        • FIGURE 13.1 FPES virus scanning during mail flow
        • Transport Scanning
        • Mailbox Scanning
          • FIGURE 13.2 Quarantined files in FPES
      • Configuring FPES for Spam and Phishing Protection
        • EXERCISE 13.2 Choosing SCLs
    • Designing Client Access Security
      • Designing ActiveSync Policies
        • EXERCISE 13.3 Deciding on ActiveSync Policies
      • Using ActiveSync Device Access Rules
      • Using OWA Segmentation
      • Encrypting Client Communication
    • Designing Message Archival and Discovery
      • Understanding Admin Audit Logging
      • Working with Message Tracking Logs
      • Reviewing Single Item Recovery, Journaling, and Legal Hold
      • Retaining Deleted Mailboxes
      • Introducing Message Records Management
      • Performing Multi-Mailbox Searches
    • Summary
    • Chapter Essentials
  • Chapter 14 Designing High Availability and Recovery
    • High Availability Overview
    • Designing and Deploying Exchange 2010 High Availability
      • Designing and Deploying High Availability for Exchange Infrastructure
        • Facility Resiliency
        • Network Resiliency
        • Server and Storage Hardware Resiliency
      • Designing and Deploying High Availability for Mailbox Servers
        • FIGURE 14.1 In a DAG, the transaction logs are replicated from the active database copy to the passive copies.
        • FIGURE 14.2 Maintaining quorum when two DAG members are offline with a witness server
        • Active Manager and Activation Preference
          • FIGURE 14.3 Viewing the PAM
        • Database Copy Auto Activation Policy
          • FIGURE 14.4 Viewing the activation policy
        • Maximum Active Databases
          • FIGURE 14.5 Getting the maximum number of active database settings
      • Designing and Deploying High Availability for Client Access Servers
        • TABLE 14.1 Client Access service load-balancing requirements
        • Choosing a Load Balancer Type
      • Designing and Deploying High Availability for Transport Servers
        • Real World Scenario Deploying Exchange Server 2010 with Hardware Load Balancers
        • FIGURE 14.6 Shadow redundancy inside the Exchange organization with a successful delivery
        • FIGURE 14.7 Shadow redundancy inside the Exchange organization with a failure during delivery
        • Understanding Delayed Acknowledgement
          • EXERCISE 14.1 Changing the Maximum Acknowledgement Delay on a Receive Connector
        • Understanding How the Hub Transport Role Coexists on a DAG Member
        • Deploying Highly Available Edge Transport Servers
      • Designing and Deploying High Availability Across Sites
    • Designing Exchange Backup and Recovery
      • Backup and Recovery for Mailbox Servers
        • TABLE 14.2 Addressing potential failure areas
        • Understanding Deleted Item Recovery
          • EXERCISE 14.2 Enabling Single Item Recovery on a Mailbox Using EMS
          • TABLE 14.3 Dumpster 2.0 behavior
        • Understanding Deleted Mailbox Retention
        • Using Lagged Database Copies
      • Backup and Recovery for Client Access Servers
      • Backup and Recovery for Transport Servers
    • Summary
    • Chapter Essentials
• Back Matter
  • Appendix A Microsoft's Certification Program
    • How Do You Become Certified on Exchange Server 2010?
      • Tips for Taking a Microsoft Exam
      • Exam Registration
    • Certification Objectives Map
      • TABLE A.1 Exam 70-662 Objectives Map
      • TABLE A.2 Exam 70-663 Objectives Map
  • Appendix B About the Companion CD
    • What You'll Find on the CD
      • Video Walk-Throughs
      • Sybex Test Engine
      • Electronic Flashcards
      • PDF of the Book
      • Adobe Reader
    • System Requirements
    • Using the CD
    • Troubleshooting
      • Customer Care
  • Glossary
    • A
    • B
    • C
    • D
    • E
    • F
    • G
    • H
    • I
    • K
    • L
    • M
    • N
    • O
    • P
    • Q
    • R
    • S
    • T
    • U
    • V
    • W
    • X
  • Index

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