Efnisyfirlit

• Cover
• Contents
• Title Page
• Copyright
• 1: Operations Management in Context
  • Introduction
  • Basic principles of operations systems performance
  • The scope of operations management
  • The evolution of operations management
  • Summary
  • Further reading
  • Useful internet sites
  • Useful academic journal articles
• 2: Designing Business Processes
  • Introduction
  • Capacity management
  • Aggregate planning
  • Three ways of reconciling capacity and demand
  • Location choices
  • Classification and features of operations systems
  • Job systems
  • Batch systems
  • Flow systems
  • Other types of operations systems
  • Facilities layout
  • Basic layout types
  • The system design process
  • Contemporary forms of process designs
  • Group technology and cellular manufacturing
  • Autonomous group working
  • Differences between service and manufacturing business process design
  • Process mapping
  • Summary
  • Further reading
  • Useful internet sites
  • Useful academic journal articles
• 3: Designing Products and Services
  • Introduction
  • New products
  • Managing the design process
  • Quality function deployment
  • ‘Simultaneous’ or ‘Concurrent’ design
  • Design for operations
  • Product redesign and value analysis
  • Familiarization
  • Speculation
  • Evaluation
  • Recommendation
  • Implementation
  • Product liability
  • Summary
  • Further reading
  • Useful internet sites
  • Useful academic journal articles
• 4: The Transfer of Technology
  • Introduction
  • Vertical and horizontal transfer
  • The components of technology transfer
  • Technology transfer contexts
  • Theories of technology transfer
  • Contemporary theory
  • Dimensions of technology transfer
  • Elements in the transfer process
  • The (many) mechanisms of technology transfer
  • Summary
  • Further reading
  • Useful internet sites
  • Useful academic journal articles
• 5: Controlling Enterprise Resources
  • Introduction
  • Section 1 – operations planning and control
  • Control theory
  • Capacity management
  • Aggregate planning
  • Forecasting demand
  • Scheduling
  • Optimized production technology (OPT)
  • Section 2 – inventory and materials management
  • Purchasing and inventory management
  • Stock control parameters
  • Demand (A)
  • Ordering costs (Co)
  • Storage costs (iCm)
  • Service levels
  • Reorder level policy
  • Reorder cycle policy
  • Statistical inventory control in practice
  • Materials requirements planning (MRP)
  • The Master Production Schedule (MPS)
  • The Bill of Material (BOM)
  • The Inventory Status File
  • The MRP algorithm
  • Operation of an MRP system
  • MRP in practice
  • Manufacturing Resources Planning (MRPII)
  • Summary
  • Further reading
  • Useful internet sites
  • Useful academic journal articles
• 6: Developing Lean Operations
  • Introduction
  • What is ‘lean’
  • ‘Push’ versus ‘pull’ logistics
  • The JIT concept
  • Internal JIT systems
  • JIT supply
  • Continuous improvement and quality
  • Implementing JIT
  • Supply Chain Management
  • Lean and the MIT research project
  • Running the operations
  • Lean design
  • Lean supply management
  • Dealing with customers in lean operations
  • Agile manufacturing
  • Summary
  • Further reading
  • Useful internet sites
  • Useful academic journal articles
• 7: Managing Projects
  • Introduction
  • Project planning
  • Project scheduling
  • Program Evaluation and Review Technique (PERT)
  • Project control
  • Organizational issues in project management
  • Responsibilities of the project manager
  • Summary
  • Further reading
  • Useful internet sites
  • Useful academic journal articles
• 8: Managing Operations Strategically
  • Introduction
  • What is strategy?
  • The role of strategy in operations management
  • Hayes and Wheelwright
  • Structured approaches to formulating manufacturing strategy
  • Hill’s framework for analysing manufacturing strategy
  • The DTI/Cambridge group methodology
  • Strategy and the product life cycle
  • Achieving a strategic edge in operations
  • Summary
  • Further reading
  • Useful internet sites
  • Useful academic journal articles
• 9: Managing Quality Systems
  • Introduction
  • Definitions of quality
  • Quality systems
  • International quality standards
  • The responsibility and organization for quality
  • Supplier/customer relationship
  • Measuring quality
  • Statistical Process Control (SPC)
  • Acceptance sampling
  • Summary
  • Further reading
  • Useful internet sites
  • Useful academic journal articles
• 10: Improving the Operations
  • Introduction
  • Writers on quality management
  • Summarizing the writers on quality
  • Programmes for quality improvement
  • Criticisms of quality improvement programmes
  • Quality award schemes
  • Summary
  • Further reading
  • Useful internet sites
  • Useful academic journal articles
• 11: Making It All Work!
  • Introduction
  • Making it all work
  • Summary
• Selected References
• Index

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