Efnisyfirlit

• Cover image
• Title page
• Table of Contents
• Copyright
• Acclaim for Contextual Design: Design for Life
• Dedication
• Acknowledgments
• Part 1. Gathering User Data
  • 1. Introduction
    • Design for life: the Cool Project
    • Immersion: tuning intuition and design thinking
    • Design in teams
    • Contextual Design V2
  • 2. User Data Drives Design
    • The challenge of design data
    • You can’t just ask for design data
    • Deep insight comes from the field
    • Dealing with the data as a team
  • 3. Principles of Contextual Inquiry
    • The master/apprentice model
    • The four principles of Contextual Inquiry
    • The Contextual Interview structure
  • 4. The Interpretation Session
    • Building a shared understanding
    • The structure of an Interpretation Session
    • Working in teams
• Part 2. Revealing the World
  • 5. From Data to Insight: Contextual Design Models
    • Models reveal what matters
    • Graphical representations give the big picture
    • Consolidation thinking: induction
    • Design communication: using data to drive design
    • Putting models into action
  • 6. The Affinity Diagram
    • Building the Affinity Diagram
    • Building the Affinity as a team
    • Design communication and the Affinity Diagram
  • 7. Building Experience Models
    • The Day-in-the-Life Model
    • Working in teams
    • The Identity Model
    • Modeling Connection
    • The Relationship Model
    • The Collaboration Model
    • Sensation Boards
    • Conclusion
  • 8. Traditional Contextual Design Models
    • The Sequence Model
    • Decision Point Models
    • The Physical Model
    • Personas
    • The Power of Models
• Part 3. Reinventing Life: Ideation with User Data
  • 9. Inventing the Next Product Concept
    • Practical innovation
    • User data drives innovation
    • People are part of the secret sauce
    • The challenge of design for life
    • A design process for invention
  • 10. The Bridge From Data to Design: The Wall Walk
    • Walking the Affinity
    • Making lists: creating a focus for creativity
    • Walking the Experience Models
    • Walking the Traditional Contextual Design Models
  • 11. Ideation: Visioning and the Cool Drilldown
    • Visioning
    • The Cool Drilldown
• Part 4. Defining the Product
  • 12. The Challenge of Product Design
    • Keeping life coherent
    • Scenario versus structural reasoning
    • Design in teams
  • 13. Storyboards
    • Building a storyboard
    • The storyboard review
  • 14. The User Environment Design
    • The User Environment Design elements
    • Building the User Environment Design from storyboards
    • The user interface and product structure
    • Seeing Product Structure
    • User Environment Design Walk-throughs
  • 15. Interaction Patterns
    • The right team
    • Seeing interaction patterns
    • Innovation and interaction patterns
    • Building interaction patterns from the user environment design
• Part 5. Making It Real
  • 16. Making It Real
    • Validating with users
    • Product planning and strategy
    • Project planning and execution
  • 17. Validating the Design
    • Building a paper prototype
    • Running a prototype interview
    • The structure of an interview
    • The Interpretation Session
    • Design iteration
    • Completing the design
  • 18. Prioritization and Rollout
    • Planning a series of releases
    • Partitioning a release for implementation
    • Driving concurrent implementation
  • 19. Project Planning and Execution
    • Forming the cross-functional team
    • Setting project scope
    • Setting project focus
    • Determine the interviewing situation
    • Deciding who to interview
    • Setting the interview focus
    • Planning the schedule
    • Managing the team
    • Cognitive style and working teams
  • 20. Conclusion
• Index

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