Contemporary Management
7.490 kr.
Námskeið
- V-203-STJ1 Stjórnun
Lýsing:
Contemporary Management 12e mirrors the changes taking place in today's management practice by incorporating recent developments in management theory and research. It provides current examples of how managers of companies, large and small, address the challenges and opportunities they face and how they can effectively meet them. A hallmark strength of the product is how the authors infuse real managers who seize opportunities, overcome challenges, and effectively manage and lead their organizations in their Manager as a Person feature.
Annað
- Höfundar: Gareth Jones, Jennifer George
- Útgáfa:12
- Útgáfudagur: 2021-01-31
- Hægt að prenta út 2 bls.
- Hægt að afrita 2 bls.
- Format:ePub
- ISBN 13: 9781264363827
- Print ISBN: 9781264972432
- ISBN 10: 1264363826
Efnisyfirlit
- Cover
- Halftitle
- Title
- Copyright
- Brief Contents
- Authors
- Preface
- Connect
- Course Design and Delivery
- Acknowledgments
- Contents
- Contemporary Management
- Part One: Management
- Chapter 1: Managers and Managing
- A MANAGER’S CHALLENGE CEO Fosters Growth at SurveyMonkey
- Overview
- What Is Management?
- Achieving High Performance: A Manager’s Goal
- Why Study Management?
- Essential Managerial Tasks
- Planning
- Organizing
- Leading
- Controlling
- MANAGER AS A PERSON: What Makes Mandy Ginsberg a Good Fit for Match
- Performing Managerial Tasks: Mintzberg’s Typology
- Levels and Skills of Managers
- Levels of Management
- Types of Managerial Skills
- MANAGEMENT INSIGHT: Skills Required for a City Manager
- Recent Changes in Management Practices
- Restructuring and Outsourcing
- Empowerment and Self-Managed Teams
- Challenges for Management in a Global Environment
- Building Competitive Advantage
- Maintaining Ethical and Socially Responsible Standards
- ETHICS IN ACTION: Giving Employees a Nudge
- Managing a Diverse Workforce
- Utilizing New Technologies
- Practicing Global Crisis Management
- Summary and Review
- Management in Action
- Building Management Skills
- Managing Ethically
- Small Group Breakout Exercise
- Be the Manager
- Case in the News: GE Drives Away from Transportation
- Notes
- Chapter 1: Managers and Managing
- Chapter 2: The Evolution of Management Thought
- A MANAGER’S CHALLENGE Customer Experience Is the Focus at Comcast
- Overview
- Scientific Management Theory
- Job Specialization and the Division of Labor
- F. W. Taylor and Scientific Management
- The Gilbreths
- Administrative Management Theory
- The Theory of Bureaucracy
- Fayol’s Principles of Management
- MANAGEMENT INSIGHT: E Source’s Approach to Employee Satisfaction and Productivity
- Behavioral Management Theory
- The Work of Mary Parker Follett
- The Hawthorne Studies and Human Relations
- Theory X and Theory Y
- Management Science Theory
- Organizational Environment Theory
- The Open-Systems View
- MANAGER AS A PERSON: How Paul Wiedefeld Runs the Washington Metro
- Contingency Theory
- Dynamic Capabilities
- Summary and Review
- Management in Action
- Building Management Skills
- Managing Ethically
- Small Group Breakout Exercise
- Be the Manager
- Case in the News: How Red Robin Is Trying to Fly High
- Notes
- Part One: Management
- Chapter 3: Values, Attitudes, Emotions, and Culture: The Manager as a Person
- A MANAGER’S CHALLENGE John Hancock CEO Ensures a Bright Future
- Overview
- Enduring Characteristics: Personality Traits
- The Big Five Personality Traits
- MANAGER AS A PERSON: Making the Grade as a Business Founder
- Other Personality Traits That Affect Managerial Behavior
- Additional Personality Assessments
- Values, Attitudes, and Moods and Emotions
- Values: Terminal and Instrumental
- ETHICS IN ACTION: Promoting Ethical Behavior in the Hotel Industry
- Attitudes
- Moods and Emotions
- Emotional Intelligence
- MANAGING GLOBALLY: Emotional Intelligence Varies by Culture
- Organizational Culture
- Managers and Organizational Culture
- The Role of Values and Norms in Organizational Culture
- MANAGEMENT INSIGHT: Organizational Culture: Make Sure It’s a Good One
- Culture and Managerial Action
- Summary and Review
- Management in Action
- Building Management Skills
- Managing Ethically
- Small Group Breakout Exercise
- Be the Manager
- Case in the News: Google Searches for Ways to Keep Its Culture Strong
- Notes
- Chapter 4: Ethics and Social Responsibility
- A MANAGER’S CHALLENGE UPS Foundation’s Martinez Takes His Role Seriously
- Overview
- The Nature of Ethics
- Ethical Dilemmas
- MANAGEMENT INSIGHT: Embedding Ethics in Organizational Culture
- Ethics and the Law
- Changes in Ethics over Time
- Stakeholders and Ethics
- Shareholders
- Managers
- Ethics and Nonprofit Organizations
- Employees
- Suppliers and Distributors
- Customers
- Community, Society, and Nation
- MANAGER AS A PERSON: CEO Puts People First at Ferring USA
- Rules for Ethical Decision Making
- Why Should Managers Behave Ethically?
- Ethics and Social Responsibility
- Societal Ethics
- Occupational Ethics
- Individual Ethics
- Organizational Ethics
- ETHICS IN ACTION: Chatbot Helps Employees with Ethics
- Approaches to Social Responsibility
- Four Different Approaches
- MANAGING GLOBALLY: Protecting Home-Based Workers
- Why Be Socially Responsible?
- The Role of Organizational Culture
- Summary and Review
- Management in Action
- Building Management Skills
- Managing Ethically
- Small Group Breakout Exercise
- Be the Manager
- Case in the News: Chevron Tries to Stay on the High Road in Venezuela
- Notes
- A MANAGER’S CHALLENGE Diversity and Inclusion Goals on Target at Intel
- Overview
- The Increasing Diversity of the Workforce and the Environment
- Age
- Gender
- Race and Ethnicity
- FOCUS ON DIVERSITY: Impact of Hispanics on the U.S. Workforce
- Religion
- Capabilities/Disabilities
- Socioeconomic Background
- Sexual Orientation
- Other Kinds of Diversity
- Managers and the Effective Management of Diversity
- Critical Managerial Roles
- MANAGER AS A PERSON: CEO Lobo Promotes Diversity at Stryker
- The Ethical Imperative to Manage Diversity Effectively
- Effectively Managing Diversity Makes Good Business Sense
- Perception
- Factors That Influence Managerial Perception
- Perception as a Determinant of Unfair Treatment
- ETHICS IN ACTION: Are Older Tech Workers the Victims of Stereotypes?
- Overt Discrimination
- How to Manage Diversity Effectively
- Steps in Managing Diversity Effectively
- Sexual Harassment
- Forms of Sexual Harassment
- Steps Managers Can Take to Eradicate Sexual Harassment
- MANAGEMENT INSIGHT: Providing Effective Anti-Harassment Training
- Summary and Review
- Management in Action
- Building Management Skills
- Managing Ethically
- Small Group Breakout Exercise
- Be the Manager
- Case in the News: Pursuing Quality, Goldman Sachs Gets Diversity, Too
- Notes
- A MANAGER’S CHALLENGE Walmart Takes on Amazon in India
- Overview
- What Is the Global Environment?
- The Task Environment
- Suppliers
- ETHICS IN ACTION: Levi Strauss Motivates Global Suppliers to Treat Workers Well
- Distributors
- Customers
- Competitors
- The General Environment
- Economic Forces
- MANAGEMENT INSIGHT: Nollywood’s a Hit in a Developing Economy
- Technological Forces
- Sociocultural Forces
- Demographic Forces
- Political and Legal Forces
- The Changing Global Environment
- The Process of Globalization
- Declining Barriers to Trade and Investment
- MANAGING GLOBALLY: Tariffs Are Tangling Auto Supply Chains
- Declining Barriers of Distance and Culture
- Effects of Free Trade on Managers
- The Role of National Culture
- Cultural Values and Norms
- Hofstede’s Model of National Culture
- The GLOBE Project
- National Culture and Global Management
- Summary and Review
- Management in Action
- Building Management Skills
- Managing Ethically
- Small Group Breakout Exercise
- Be the Manager
- Case in the News: Huawei’s Contentious but High-Potential Environment
- Notes
- Chapter 7: Decision Making, Learning, Creativity, and Entrepreneurship
- A MANAGER’S CHALLENGE Creative Decision Making Key to 23andMe’s Success
- Overview
- The Nature of Managerial Decision Making
- Programmed and Nonprogrammed Decision Making
- The Classical Model
- The Administrative Model
- Steps in the Decision-Making Process
- Recognize the Need for a Decision
- Generate Alternatives
- Assess Alternatives
- MANAGEMENT INSIGHT: Ensuring Decisions Contribute to Sustainability
- Choose among Alternatives
- Implement the Chosen Alternative
- Learn from Feedback
- Cognitive Biases and Decision Making
- Confirmation Bias
- Representativeness Bias
- Illusion of Control
- Escalating Commitment
- Be Aware of Your Biases
- Group Decision Making
- MANAGER AS A PERSON: Glossier Shines Because Founder Seeks Input from Others
- The Perils of Groupthink
- Devil’s Advocacy and Dialectical Inquiry
- Diversity among Decision Makers
- Organizational Learning and Creativity
- Creating a Learning Organization
- MANAGING GLOBALLY: Western Union Continues to Learn
- Promoting Individual Creativity
- Promoting Group Creativity
- Entrepreneurship and Creativity
- Entrepreneurship and New Ventures
- Ethics in Action: Turning Plastic Waste into Entrepreneurial Gold
- Intrapreneurship and Organizational Learning
- Summary and Review
- Management in Action
- Building Management Skills
- Managing Ethically
- Small Group Breakout Exercise
- Be the Manager
- Case in the News: Teaching Soldiers to Be Creative on the Battlefield
- Notes
- A MANAGER’S CHALLENGE Despite Pandemic Setbacks, Marriott CEO Plans for Growth
- Overview
- Planning and Strategy
- The Nature of the Planning Process
- Why Planning Is Important
- Levels of Planning
- MANAGER AS A PERSON: How Starbucks’ COO Heats Up Growth
- Time Horizons of Plans
- Standing Plans and Single-Use Plans
- Scenario Planning
- Determining the Organization’s Mission and Goals
- Defining the Business
- Establishing Major Goals
- Formulating Strategy
- SWOT Analysis
- The Five Forces Model
- Formulating Business-Level Strategies
- Low-Cost Strategy
- Differentiation Strategy
- Focused Low-Cost and Focused Differentiation Strategies
- MANAGEMENT INSIGHT: Choosing a Strategy: Differentiating Canada Goose
- Formulating Corporate-Level Strategies
- Concentration on a Single Industry
- Vertical Integration
- Diversification
- International Expansion
- MANAGING GLOBALLY: FourKites Flying High
- Planning and Implementing Strategy
- Summary and Review
- Management in Action
- Building Management Skills
- Managing Ethically
- Small Group Breakout Exercise
- Be the Manager
- Case in the News: Best Buy Strategies Evolve with the Times
- Notes
- A MANAGER’S CHALLENGE Redesigning Mattel for the Digital Generation
- Overview
- Functional Strategies, the Value Chain, and Competitive Advantage
- Functional Strategies and Value Chain Management
- Value Chain Analysis
- Improving Responsiveness to Customers
- What Do Customers Want?
- MANAGING GLOBALLY: HappyOrNot Measures Customer Satisfaction
- Managing the Value Chain to Increase Responsiveness to Customers
- Customer Relationship Management
- Improving Quality
- Total Quality Management
- MANAGEMENT INSIGHT: Six Sigma Buys Time for CPAs
- Improving Efficiency
- ETHICS IN ACTION: Does Efficiency Hurt People—and Companies?
- Facilities Layout, Flexible Manufacturing, and Efficiency
- Just-in-Time Inventory and Efficiency
- Self-Managed Work Teams and Efficiency
- Process Reengineering and Efficiency
- Information Systems, the Internet, and Efficiency
- Improving Innovation
- MANAGER AS A PERSON: Jeff Bezos, Amazon’s Innovator in Chief
- Two Kinds of Innovation
- Strategies to Promote Innovation and Speed Product Development
- Summary and Review
- Management in Action
- Building Management Skills
- Managing Ethically
- Small Group Breakout Exercise
- Be the Manager
- Case in the News: Brooks Brothers Redesigns Itself
- Notes
- Chapter 10: Managing Organizational Structure and Culture
- A MANAGER’S CHALLENGE Alaska Air Structures Work with Passengers in Mind
- Overview
- Designing Organizational Structure
- The Organizational Environment
- Strategy
- Technology
- Human Resources
- Grouping Tasks into Jobs: Job Design
- Job Enlargement and Job Enrichment
- MANAGING GLOBALLY: IKEA Is Redesigning Itself for the Future
- The Job Characteristics Model
- Grouping Jobs into Functions and Divisions: Designing Organizational Structure
- Functional Structure
- Divisional Structures: Product, Market, and Geographic
- ETHICS IN ACTION: Pfizer’s Prescription for a Healthier Organizational Structure
- Matrix and Product Team Designs
- Coordinating Functions and Divisions
- Allocating Authority
- Integrating and Coordinating Mechanisms
- Organizational Culture
- Where Does Organizational Culture Come From?
- MANAGER AS A PERSON: Winning the Culture War at NASA
- Strong, Adaptive Cultures versus Weak, Inert Cultures
- Summary and Review
- Management in Action
- Building Management Skills
- Managing Ethically
- Small Group Breakout Exercise
- Be the Manager
- Case in the News: Restructuring and Rebranding Go Hand in Hand at Ogilvy
- Notes
- A MANAGER’S CHALLENGE Procter & Gamble Controls Its Digital Advertising
- Overview
- What Is Organizational Control?
- The Importance of Organizational Control
- Control Systems and Technology
- The Control Process
- Output Control
- Financial Measures of Performance
- MANAGEMENT INSIGHT: Problem Solvers Wanted in Today’s Job Market
- Organizational Goals
- Operating Budgets
- MANAGING GLOBALLY: Zero-Based Budgeting Helps Control Expenses
- Problems with Output Control
- Behavior Control
- Direct Supervision
- Management by Objectives
- Bureaucratic Control
- Problems with Bureaucratic Control
- Clan Control
- Organizational Change
- Lewin’s Force-Field Theory of Change
- Evolutionary and Revolutionary Change
- Managing Change
- MANAGER AS A PERSON: Nordstrom Family Continues to Make Changes
- ETHICS IN ACTION: Volkswagen: The Long Road to Redemption
- Summary and Review
- Management in Action
- Building Management Skills
- Managing Ethically
- Small Group Breakout Exercise
- Be the Manager
- Case in the News: How Stitch Fix Controls Inventory and Customer Experience
- Notes
- A MANAGER’S CHALLENGE Cisco Systems Connects Data—and People, Too
- Overview
- Strategic Human Resource Management
- Overview of the Components of HRM
- The Legal Environment of HRM
- Recruitment and Selection
- Human Resource Planning
- MANAGER AS A PERSON: CHRO Has Critical Role at Unilever
- Job Analysis
- External and Internal Recruitment
- The Selection Process
- FOCUS ON DIVERSITY: Recruiting a Diverse Workforce
- Training and Development
- Types of Training
- Types of Development
- Transfer of Training and Development
- Performance Appraisal and Feedback
- Types of Performance Appraisal
- Who Appraises Performance?
- Effective Performance Feedback
- Recent Trends in Performance Appraisal
- Pay and Benefits
- Pay Level
- MANAGEMENT INSIGHT: Treating Employees Well Leads to Satisfied Customers
- Pay Structure
- Benefits
- Labor Relations
- Unions
- Collective Bargaining
- Summary and Review
- Management in Action
- Building Management Skills
- Managing Ethically
- Small Group Breakout Exercise
- Be the Manager
- Case in the News: How Strategic HR Keeps Southwest Airlines Flying
- Notes
- Chapter 13: Motivation and Performance
- A MANAGER’S CHALLENGE ATS CEO Makes Being the Best a Realistic Goal
- Overview
- The Nature of Motivation
- Expectancy Theory
- Expectancy
- Instrumentality
- Valence
- Bringing It All Together
- Need Theories
- MANAGING GLOBALLY: Needs Vary—Sometimes—from Country to Country
- Maslow’s Hierarchy of Needs
- Alderfer’s ERG Theory
- Herzberg’s Motivator-Hygiene Theory
- McClelland’s Needs for Achievement, Affiliation, and Power
- Other Needs
- Equity Theory
- Equity
- Inequity
- Ways to Restore Equity
- FOCUS ON DIVERSITY: For Diversity to Motivate, It Must Come with Equity
- Equity and Justice in Organizations
- Goal-Setting Theory
- Learning Theories
- Operant Conditioning Theory
- Social Learning Theory
- Pay and Motivation
- ETHICS IN ACTION: Is Merit Pay Fair?
- Basing Merit Pay on Individual, Group, or Organizational Performance
- Salary Increase or Bonus?
- Examples of Merit Pay Plans
- Summary and Review
- Management in Action
- Building Management Skills
- Managing Ethically
- Small Group Breakout Exercise
- Be the Manager
- Case in the News: DTE Energy Ignites Employees with a Shared Sense of Purpose
- Notes
- A MANAGER’S CHALLENGE Satya Nadella Leads Microsoft into New Business
- Overview
- The Nature of Leadership
- Personal Leadership Style and Managerial Tasks
- Servant Leadership
- MANAGER AS A PERSON: Covenant Health’s Servant Leader
- Leadership Styles across Cultures
- Power: The Key to Leadership
- Empowerment: An Ingredient in Modern Management
- Trait and Behavior Models of Leadership
- The Trait Model
- The Behavior Model
- Ethics in Action: Initiating Structure for Ethics at Salesforce
- Contingency Models of Leadership
- Fiedler’s Contingency Model
- MANAGING GLOBALLY: International Differences in Leadership
- House’s Path–Goal Theory
- The Leader Substitutes Model
- Bringing It All Together
- Transformational Leadership
- Being a Charismatic Leader
- Stimulating Employees Intellectually
- Engaging in Developmental Consideration
- The Distinction between Transformational and Transactional Leadership
- Gender and Leadership
- Emotional Intelligence and Leadership
- MANAGEMENT INSIGHT: How to Be a High-EQ Leader
- Summary and Review
- Management in Action
- Building Management Skills
- Managing Ethically
- Small Group Breakout Exercise
- Be the Manager
- Case in the News: CEO’s Leadership Helps Levi Strauss Succeed
- Notes
- A MANAGER’S CHALLENGE Army Futures Command Battles Bureaucracy
- Overview
- Groups, Teams, and Organizational Effectiveness
- MANAGEMENT INSIGHT: Soft Skills Critical to Team Success
- Groups and Teams as Performance Enhancers
- Groups, Teams, and Responsiveness to Customers
- Teams and Innovation
- Groups and Teams as Motivators
- Types of Groups and Teams
- The Top Management Team
- Research and Development Teams
- Command Groups
- Task Forces
- Self-Managed Work Teams
- MANAGER AS A PERSON: Sticking with Self-Directed Teams
- Virtual Teams
- Friendship Groups
- Interest Groups
- Group Dynamics
- Group Size, Tasks, and Roles
- Group Leadership
- Group Development over Time
- MANAGEMENT INSIGHT: Helping a Team Develop
- Group Norms
- Group Cohesiveness
- FOCUS ON DIVERSITY: Leveraging Team Members’ Diversity
- Managing Groups and Teams for High Performance
- Motivating Group Members to Achieve Organizational Goals
- Reducing Social Loafing in Groups
- Helping Groups to Manage Conflict Effectively
- Summary and Review
- Management in Action
- Building Management Skills
- Managing Ethically
- Small Group Breakout Exercise
- Be the Manager
- Case in the News: Adient Builds Better with Teams
- Notes
- Chapter 16: Promoting Effective Communication
- A MANAGER’S CHALLENGE Promoting Better Communication at Boston Consulting Group
- Overview
- Communication and Management
- The Importance of Good Communication
- The Communication Process
- The Role of Perception in Communication
- The Dangers of Ineffective Communication
- ETHICS IN ACTION: Questions Can Open the Door to Honest, Open Communication
- Information Richness and Communication Media
- Face-to-Face Communication
- Spoken Communication Electronically Transmitted
- Personally Addressed Written Communication
- Impersonal Written Communication
- Communication Networks
- Communication Networks in Groups and Teams
- Organizational Communication Networks
- External Networks
- Technology and Communication
- The Internet
- Intranets
- Collaboration Software
- Communication Skills for Managers
- Communication Skills for Managers as Senders
- MANAGEMENT INSIGHT: Make That First Impression Count
- Communication Skills for Managers as Receivers
- Understanding Linguistic Styles
- Summary and Review
- Management in Action
- Building Management Skills
- Managing Ethically
- Small Group Breakout Exercise
- Be the Manager
- Case in the News: How Netflix Aims to Make Communication Radically Honest
- Notes
- A MANAGER’S CHALLENGE How Vimeo’s CEO Became Influential
- Overview
- Organizational Conflict
- Types of Conflict
- ETHICS IN ACTION: Giving Voice to Values
- Sources of Conflict
- Conflict Management Strategies
- FOCUS ON DIVERSITY: When Experience Becomes a Pitfall
- Negotiation
- Distributive Negotiation and Integrative Bargaining
- Strategies to Encourage Integrative Bargaining
- MANAGER AS A PERSON: How to Negotiate a Job Offer
- Organizational Politics
- The Importance of Organizational Politics
- Political Strategies for Gaining and Maintaining Power
- MANAGING GLOBALLY: Grassroots Knowledge Is Power
- Political Strategies for Exercising Power
- Summary and Review
- Management in Action
- Building Management Skills
- Managing Ethically
- Small Group Breakout Exercise
- Be the Manager
- Case in the News: Disastrous Conflict at Boeing
- Notes
- A MANAGER’S CHALLENGE AI Helps Managers Do a Better Job
- Overview
- Information and the Manager’s Job
- Attributes of Useful Information
- What Is Information Technology?
- Information and Decisions
- Information and Control
- Ethics in Action: Kroger’s Strategic Use of Consumer Data
- Information and Coordination
- The IT Revolution
- The Effects of Advancing IT
- IT and the Product Life Cycle
- MANAGEMENT INSIGHT: Amazon’s Alexa Goes to Work
- The Network of Computing Power
- Types of Management Information Systems
- The Organizational Hierarchy: The Traditional Information System
- Transaction-Processing Systems
- Operations Information Systems
- Decision Support Systems
- Artificial Intelligence and Expert Systems
- Managing Globally: China’s Ant Group Runs on AI
- Enterprise Resource Planning Systems
- E-Commerce Systems
- The Impact and Limitations of Information Technology
- Strategic Alliances, B2B Network Structures, and IT
- Flatter Structures and Horizontal Information Flows
- Summary and Review
- Management in Action
- Building Management Skills
- Managing Ethically
- Small Group Breakout Exercise
- Be the Manager
- Case in the News: Shell Uses AI to Fuel a Transformation
- Notes
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- Gerð : 208
- Höfundur : 8606
- Útgáfuár : 2021
- Leyfi : 379