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A Practical Guide to Needs Assessment

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Efnisyfirlit

  • Front Matter
    • ABOUT THE AMERICAN SOCIETY FOR TRAINING & DEVELOPMENT
    • Preface
    • Acknowledgments
  • Introduction
    • PURPOSE OF THE BOOK
    • AUDIENCE FOR THE BOOK
    • SCOPE OF THE BOOK
    • HOW THE BOOK IS ORGANIZED
      • FIGURE I.1 Overview of Book Contents
    • HOW TO USE THE BOOK
    • NEEDS ASSESSMENT TOOLKIT
      • FIGURE I.2 Quick Reference Guide to Chapters
  • I Fundamentals of Needs Assessment
    • ONE Overview of Needs Assessment
      • PURPOSE
      • OVERVIEW
      • SIMILARITIES AMONG NEEDS ASSESSMENT REQUESTS
        • FIGURE 1.1 Definition of a Need
        • FIGURE 1.2 A Systems Model of Evaluation
      • DIFFERENCES AMONG REQUESTS THAT LEAD TO NEEDS ASSESSMENT
        • FIGURE 1.3 Soccer Player Who Knows Game's Rules but Lacks Game's Skills
      • BENEFITS OF A NEEDS ASSESSMENT
      • FIVE APPROACHES TO NEEDS ASSESSMENT
        • FIGURE 1.4 Ruth's Sketch of a Simplified Systems Diagram
        • FIGURE 1.5 Comparison of Time and Effort Required for the Needs Assessment Approaches
        • FIGURE 1.6 Matrix of Needs Assessment Approaches
      • CONCLUSION
    • TWO Ideas and Models That Guide Practice
      • PURPOSE
      • RELATED TOOLKIT JOB AIDS
      • OVERVIEW
      • PRIORITIZING NEEDS
        • FIGURE 2.1 World Views and Reasonable Actions Based on Each View, Plus Applications to the World of Work
        • CASE
      • MEASURING PERFORMANCE
        • CASE
      • DIAGNOSING THE CAUSES OF POOR PERFORMANCE
        • Individual Performance Problems
          • FIGURE 2.2 Barriers to Performance and Sample Questions
        • Organizational Performance Problems
          • The Organizational Elements Model
          • Improving Performance: Managing the White Space on the Organizational Chart
            • FIGURE 2.3 Comparison of the Traditional and Systems Views of an Organization
      • Diagnosing Systems
        • Advances Over Time in Knowledge About Learning, Training, and Performance
      • CONCLUSION
    • THREE Strategies for Collecting and Analyzing Data
      • PURPOSE
      • OVERVIEW
      • DATA-COLLECTION METHODS
        • Interviews
          • Types of Interviews
          • Interview Approaches
            • FIGURE 3.1 Sample Interview Protocol, Script, and Questions
            • FIGURE 3.2 Hints for Preparing for an Interview
            • FIGURE 3.3 Hints for Developing Interview Questions
            • FIGURE 3.4 Hints for Conducting an Interview
        • Focus Groups
          • Prepare
          • Conduct
          • Report
            • FIGURE 3.5 Various Types of Focus Group Reports
          • Surveys
          • Prepare
            • FIGURE 3.6 Examples of Commercially Available Surveys for Assessing Needs
          • Design the Survey
          • Develop Questions
            • FIGURE 3.7 Types of Questions and When to Use Them
          • Write Instructions
          • Write the Cover Letter/Email
          • Pilot-Test
          • Conduct the Survey and Follow-Up
            • FIGURE 3.8 Hints for Preparing and Implementing Surveys
        • Observation
        • Documents and Artifacts
        • Photos and Videos
        • DATA ANALYSIS
          • FIGURE 3.9 Comparison of Primary Data-Collection Methods
        • Analyzing Quantitative Data
          • FIGURE 3.10 Example of Frequency and Percentage Calculation for a Quantitative Question Showing All Responses
          • FIGURE 3.11 Example of Frequency and Percentage Calculation for a Quantitative Question Showing Only Respondents
        • Other Useful Measures
          • Analyzing Qualitative Data
        • Reliability, Validity, and Trustworthiness Related to Data Collection and Analysis
      • ORGANIZING DATA FOR DECISION MAKING
        • FIGURE 3.12 Comparison of Priority Needs Identifi ed from Diff erent Sources
      • CONCLUSION
  • II Getting Down to Brass Tacks
    • FOUR Knowledge and Skills Assessment
      • PURPOSE
      • RELATED TOOLKIT JOB AIDS
      • OVERVIEW
        • When to Use
      • Benefits and Drawbacks
        • Critical Success Factors
      • KEY PHASES
        • Phase 1: Gather Preliminary Data
      • Phase 2: Plan
        • CASE
        • FIGURE 4.1 Common Purposes of a Knowledge and Skills Assessment
        • Phase 3: Perform Training Requirements Analysis
          • Step 1: Develop Assessment Tools
            • FIGURE 4.2 Example of a Job Activity Self-Assessment
            • FIGURE 4.3 Example of a Performance Skills Profile
        • Step 2: Collect Data
        • Phase 4: Analyze Data
        • Phase 5: Prepare and Present a Report
          • CASE
          • FIGURE 4.4 Interview Questions for Lead Drivers
          • FIGURE 4.5 Interview Questions for Supervisors
          • FIGURE 4.6 Interview Questions for Vice Presidents
          • FIGURE 4.7 Course Outline
      • CONCLUSION
    • FIVE Job and Task Analysis
      • PURPOSE
      • RELATED TOOLKIT JOB AIDS
      • OVERVIEW
        • When to Use
        • Benefits and Drawbacks
        • Critical Success Factors
        • Definition of Terms
      • WRITING JOB TASK STATEMENTS
      • WRITING STANDARDS
        • ASSEMBLY OF HELP DESK MANUALS
      • KEY PHASES
        • Phase 1: Prepare
          • Identify High Performers
          • Prepare Job Analysis Questionnaire
            • FIGURE 5.1 Sample Toolkit Form 5.1: Job Analysis Questionnaire
          • Prepare Materials
        • Phase 2: Conduct Job Task Analysis Work Session
          • Prepare for the Work Session
          • Refine Job Responsibilities
          • Identify Job Tasks
          • Identify Training and Non-Training Requirements
        • Phase 3: Develop and Present Job Training and Non-Training Recommendations
          • FIGURE 5.2 Sample Toolkit Form 5.2: Job Training and Non-Training Recommendations (Professional/Supervisory/Management)
          • FIGURE 5.3 Sample Toolkit Form 5.3: Job Training and Non-Training Recommendations (Administrative)
          • CASE
      • CONCLUSION
        • FIGURE 5.4 Quality Control Inspector Position Training Plan
    • SIX Competency-Based Needs Assessment
      • PURPOSE
      • RELATED TOOLKIT JOB AIDS
      • OVERVIEW
        • When to Use
        • Benefits and Drawbacks
        • Critical Success Factors
      • PHASES OF A COMPETENCY NEEDS ASSESSMENT
        • Phase 1: Develop a Project Plan
          • Step 1: Establish Parameters
          • Step 2: Identify Key Players
          • Step 3: Develop Work Plan
        • Phase 2: Conduct Behavioral Interviews
          • FIGURE 6.1 Competency-Based Needs Assessment Project Plan
          • Step 1: Design the Behavioral Interview Guide
            • FIGURE 6.2 Sample Script for a Behavioral Interview
          • Step 2: Obtain Behavioral Information
          • Pitfalls to Avoid
          • Step 3: Analyze Behavioral Information
        • Phase 3: Construct Competency Model
          • Step 1: Create Competency Dictionary
          • Step 2: Create Competency Model
            • FIGURE 6.3 Sample Toolkit Form 6.3: Competency Dictionary Showing Two Domains for a Sales Position, Three Competencies in Each Domain, and Their Definitions
        • Phase 4: Assess Gaps
          • FIGURE 6.4 Sample Toolkit Form 6.4: Competency Model for Sales Positions
          • Step 1: Identify Gaps
            • FIGURE 6.5 Sample Rating Scale for Competency-Based Survey Questions
          • Step 2: Analyze Results
        • Phase 5: Implement Model
        • Using Already Available Competency Models
          • CASE
      • CONCLUSION
    • SEVEN Strategic Needs Assessment
      • PURPOSE
      • RELATED TOOLKIT JOB AIDS
      • OVERVIEW
        • When to Use
        • Benefits and Drawbacks
        • Critical Success Factors
      • KEY PHASES OF A NEEDS ASSESSMENT PROJECT
        • Phase 1: Gather Preliminary Information About the Situation
          • FIGURE 7.1 Sample Questions from Toolkit Form 7.1: Strategic Issues Worksheet
        • Phase 2: Examine the External Environment
          • Phase 3: Examine Internal Environment
            • FIGURE 7.2 Questions a City Leadership Team Could Use to Start Analyzing Its External Environment
          • Step 1: Validate the Strategy
            • FIGURE 7.3 Components of a Simple Business Plan
            • CASE
          • Step 2: Document Current Performance
            • FIGURE 7.4 Sample Performance Measures
            • FIGURE 7.5 Example of a SIPOC Diagram
          • Step 3: Identify Causes of Performance Gaps
            • FIGURE 7.6 Sample Toolkit Form 7.3: Process Map Worksheet for an Order Management Process
            • FIGURE 7.7 Sample Fishbone Diagram Showing Causes for Workers Dissatisfaction
            • CASE
          • Phase 4: Chart Future Environment
        • Phase 5: Develop Performance Improvement Plan
          • Step 1: Assess Readiness for Change
            • FIGURE 7.8 Sample Toolkit Form 7.4: Gap Analysis Worksheet
          • Step 2: Select Interventions
            • CASE
              • FIGURE 7.9 Business Issues: XYZ Corporation
            • FIGURE 7.10 Performance Improvement Planner: XYZ Corporation
      • CONCLUSION
    • EIGHT Complex Needs Assessment
      • PURPOSE
      • RELATED TOOLKIT JOB AID
      • OVERVIEW
        • When to Use
        • Benefits and Drawbacks
      • KEY PHASES
        • Phase 1: Conduct the Pre-Assessment
        • Phase 2: Conduct the Needs Assessment
        • Phase 3: Conduct the Post-Assessment
          • CASE
      • COMMUNITY AND ORGANIZATION SURVEYS
        • FIGURE 8.1 Some Vendor Sites with Employee Engagement Survey Information
        • FIGURE 8.2 Activities in Each Phase of an Employee Engagement Survey
        • CASE
        • EOSH Training
          • CASE
            • FIGURE 8.3 Sample EOSH Training Profiles, Showing the Training Required for Three Groups of AMEG Employees
            • FIGURE 8.4 Example of an EOSH Strategic Plan Training Schedule
      • CONCLUSION
  • III Managing A Needs Assessment
    • NINE Writing Proposals and Reports
      • PURPOSE
      • RELATED TOOLKIT JOB AIDS
      • OVERVIEW
      • CONTRACTING A NEEDS ASSESSMENT
        • FIGURE 9.1 Potential Needs Assessment Obstacles and Tips for Overcoming Them
        • FIGURE 9.2 Some Questions from Toolkit Form 9.1: Needs Assessment Checklist
      • THE NEEDS ASSESSMENT PROPOSAL
        • FIGURE 9.3 Draft Needs Assessment Proposal: T & J Marine Products
        • Ways to Use the Needs Assessment Proposal
        • Practical Tips for Writing a Needs Assessment Proposal
      • MANAGING NEEDS ASSESSMENT DOCUMENTS
        • Reports
          • FIGURE 9.4 Phase 1 Interim Report for T & J Marine Products
        • In-Person Oral Reports and Presentations
      • CONCLUSION
    • TEN Dealing with Ethical Issues
      • PURPOSE
      • OVERVIEW
      • ETHICS IN NEEDS ASSESSMENT
        • CASE
        • FIGURE 10.1 Examples of Needs Assessment Ethical Issues
        • Joint Committee on Standards for Educational Evaluation (JCSEE), Program Evaluation Standards
        • American Evaluation Association, Guiding Principles
          • FIGURE 10.2 Program Evaluation Standards and Statements
          • FIGURE 10.3 Guiding Principles for Evaluators
      • Additional Resources for Managing Ethical Issues
      • CONCLUSION
    • ELEVEN Answers to Frequently Asked Questions
      • PURPOSE
      • OVERVIEW
      • COMMONLY ASKED QUESTIONS AND THEIR ANSWERS
        • CASE
        • CASE
        • FIGURE 11.1 Additional Needs Assessment Resources
      • CONCLUSION
  • IV Needs Assessment Toolkit
    • Toolkit Forms
      • TOOLKIT FORM 2.1 Tools and Strategies for Assessing Systems
      • TOOLKIT FORM 2.2 Advances Over Time in Our Knowledge About Learning, Training, and Performance
      • TOOLKIT FORM 4.1 Knowledge and Skills Assessment Interview Guide
      • TOOLKIT FORM 4.2 Skills Assessment Survey
      • TOOLKIT FORM 4.3 Customer-Service Knowledge and Skills Assessment Survey
      • TOOLKIT FORM 4.4 Management Knowledge and Skills Assessment Survey
      • TOOLKIT FORM 4.5 Knowledge and Skills Assessment Curriculum Plan
      • TOOLKIT FORM 5.1 Job Analysis Questionnaire
      • TOOLKIT FORM 5.2 Job Training and Non-Training Recommendations+(Professional/Supervisory/Management)
      • TOOLKIT FORM 5.3 Job Training and Non-Training Recommendations (Administrative)
      • TOOLKIT FORM 5.4 Job Task Analysis Checklist
      • TOOLKIT FORM 6.1 Competency Project Plan Worksheet—Detailed Schedule of Events
      • TOOLKIT FORM 6.2 Competency Interview Worksheet
      • TOOLKIT FORM 6.3 Competency Dictionary Worksheet
      • TOOLKIT FORM 6.4 Competency Model Worksheet
      • TOOLKIT FORM 6.5 Individual Learning Development Plan for
      • TOOLKIT FORM 7.1 Strategic Issues Worksheet
      • TOOLKIT FORM 7.2 Fisher's Models of Organizational PerformanceWorksheet*
        • FIGURE 1 Aspects of Organization Level Performance
        • FIGURE 2 Aspects of Individual Level Performance
        • FIGURE 3 Complexity at the Group Level
        • FIGURE 4 Aspects of Group Level Performance
        • FIGURE 5 Compositional Links Among Performance Levels
        • FIGURE 6 Example of Cross-Level, Multi-Aspect Links
        • FIGURE 7 Example of Hybrid Links
        • FIGURE 8 Intralevel and Compositional Relationships in Organizational Performance
      • TOOLKIT FORM 7.3 Process Map Worksheet
        • Tips for Process Mapping
        • Questions to Ask
      • TOOLKIT FORM 7.4 Gap Analysis Worksheet
      • TOOLKIT FORM 7.5 Change Readiness Checklist
      • TOOLKIT FORM 7.6 Performance Improvement Planner
      • TOOLKIT FORM 8.1 Complex Needs Assessment Planning Template
      • TOOLKIT FORM 9.1 Needs Assessment Checklist
      • TOOLKIT FORM 9.2 Needs Assessment Proposal Template
      • TOOLKIT FORM 9.3 Needs Assessment Interim Report Template
  • Back Matter
    • Glossary
    • References
      • Introduction
      • Chapter One
      • Chapter Two
      • Chapter Three
      • Chapter Four
      • Chapter Five
      • Chapter Six
      • Chapter Seven
      • Chapter Eight
      • Chapter Nine
      • Chapter Ten
      • Chapter Eleven
      • TOOLKIT FORMS
      • ADDITIONAL RESOURCES FOR TOOLKIT 2.2
      • GLOSSARY
    • Index
    • About the Authors

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Vörumerki: Pfeiffer
Tilboði lýkur 10.12.2019
Vörunúmer: 9781118987346
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A Practical Guide to Needs Assessment

Vörumerki: Pfeiffer
Vörunúmer: 9781118987346
Rafræn bók. Uppl. sendar á netfangið þitt eftir kaup

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Tilboði lýkur eftir
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5.790 kr. 5.381 kr.
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-7%
5.790 kr. 5.381 kr.